More Bad PR... US Disappoints a Girl Scout Troop....
Apr 1, 2007, 7:52 pm
#1
Original Poster
Join Date: Dec 2005
Location: Tel Aviv, Israel
Programs: UA, US, IB. Low man on the totem pole again.
Posts: 511
More Bad PR... US Disappoints a Girl Scout Troop....
Apr 1, 2007, 8:14 pm
#2
Join Date: Sep 2004
Programs: US Silver
Posts: 631
I do feel sorry for them, but my first thought when I read this story was "that's not how your supposed to use funds raised by selling cookies". Rules may have changed since I was a Girl Scout leader (god help me), but it used to be unacceptable to hold funds of this magnitude from year to year.
Apr 1, 2007, 8:52 pm
#3
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
"None of the passengers, including the Scouts, was offered vouchers for an additional free flight, a once-common balm for customers inconvenienced by flight changes. US Airways spokeswoman Valerie Wunder said the flight had been canceled because of maintenance issues."
Amazing. US's plane is broken, yet US takes no responsibility for its failure to have a plane ready for the scheduled flight.
Before any of you US apologists flame me for expecting US to fly an unsafe plane, save your presumptions. I'm not expecting US to fly unsafe planes. I'm expecting US to have safe planes ready when scheduled. Why is that so much to ask?
Amazing. US's plane is broken, yet US takes no responsibility for its failure to have a plane ready for the scheduled flight.
Before any of you US apologists flame me for expecting US to fly an unsafe plane, save your presumptions. I'm not expecting US to fly unsafe planes. I'm expecting US to have safe planes ready when scheduled. Why is that so much to ask?
Apr 1, 2007, 9:48 pm
#5
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
wow
And I thought my similar situation was bad.. but I'm reading more and more cases (so far only USAirways) where USAirways won't rebook people for days, on paid tickets, after problems under USAirway's control. This actually used to be the thing that worried me most about flying Southwest (since they don't interline, and it has happened a lot that people are stuck for days since all Southwest flights are full after some bad weather delays)... but on USAirways.. they interline.. they have a lot of flights and weird connections possible... I'm surprised. I guess back in the good ole days -- 1999-2001, it was pretty easy to get USAirways to interline you on another airline, or at least re-route you anyway possible, now it seems pretty much impossible.
Well at least they'll get to go in a couple of months, hopefully.
Well at least they'll get to go in a couple of months, hopefully.
Apr 1, 2007, 9:59 pm
#6
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Folks, I have deleted some posts from this thread. The first one was incorrect in some assumptions about FT rules and the subsequent posts quoted and referred to it. To keep from this thread turning into a debate about the FT TOS, I've clarified the situation with the appropriate party and deleted the corresponding posts.
-AZ
Moderator
-AZ
Moderator
Apr 1, 2007, 10:03 pm
#7
Join Date: Mar 2005
Location: Chicago
Programs: Formerly: UA 1K, SPG Gold, Marriott Silver, FT Addicts Anonymous; Currently: Grounded
Posts: 829
Yeah, no compensation for a mechanical (when rebooked for days later) is pretty bad.
Apr 1, 2007, 10:13 pm
#8
Join Date: Mar 2005
Location: Southern California
Programs: US Airways,Hilton HHonors, Marriott, National
Posts: 1,341
US AIRWAYS needs to step it up and make sure they take care of their customers. I know it is us singing to the choir, but it shocks me how bad they are at taking care of their customers...
Apr 1, 2007, 10:18 pm
#9
Join Date: Oct 2005
Location: Reading, PA USA (RDG)
Programs: US Gold, Avis CHM, Marriott Platinum, Hilton Silver
Posts: 463
And I thought my similar situation was bad.. but I'm reading more and more cases (so far only USAirways) where USAirways won't rebook people for days, on paid tickets, after problems under USAirway's control. This actually used to be the thing that worried me most about flying Southwest (since they don't interline, and it has happened a lot that people are stuck for days since all Southwest flights are full after some bad weather delays)... but on USAirways.. they interline.. they have a lot of flights and weird connections possible... I'm surprised. I guess back in the good ole days -- 1999-2001, it was pretty easy to get USAirways to interline you on another airline, or at least re-route you anyway possible, now it seems pretty much impossible.
Well at least they'll get to go in a couple of months, hopefully.
Well at least they'll get to go in a couple of months, hopefully.
Moreover, they seem to be reluctant or unwilling to even try to re-route stranded passengers on another USAirways flight if it's anything other than their original routing or something close. Forget any weird routing even when seats are clearly available. To me, that's just wrong.
Apr 1, 2007, 10:37 pm
#10
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
Yeah, my recent experiences tell me that USAirways seems to be very reluctant to interline, whether the the flight was cancelled due to weather or maintenance issues.
Moreover, they seem to be reluctant or unwilling to even try to re-route stranded passengers on another USAirways flight if it's anything other than their original routing or something close. Forget any weird routing even when seats are clearly available. To me, that's just wrong.
Moreover, they seem to be reluctant or unwilling to even try to re-route stranded passengers on another USAirways flight if it's anything other than their original routing or something close. Forget any weird routing even when seats are clearly available. To me, that's just wrong.
Apr 2, 2007, 5:48 am
#11
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,405
Again, US shows how stupid (or is it drunk) mngt can be? Maybe dougie has instilled the "no decision made unless you are trashed" mantra at all mngt levels?
My guess is that all of the US apologists on here will say "See, they should have planned their trip leaving a WEEK in advance!"
Why should US be responsible? They are in the game of making money, NOT taking care of PAYING pax!
Oh, this is gonna be a lovely 2007 for this CR@P-BAG of an airline!
My guess is that all of the US apologists on here will say "See, they should have planned their trip leaving a WEEK in advance!"
Why should US be responsible? They are in the game of making money, NOT taking care of PAYING pax!
Oh, this is gonna be a lovely 2007 for this CR@P-BAG of an airline!
Apr 2, 2007, 6:06 am
#12
Join Date: Jul 2000
Location: The First State, USA - Bonvoy Gold, Honors Gold, Hyatt Discoverist, IHG Gold - FWIW
Posts: 922
The Contract of Carriage is now revised to make rebooking on OA an option, not a "guarantee".... Figures.
(emphasis mine)
(emphasis mine)
Rebooking
When a ticketed customer holding confirmed reservations on a flight will be delayed because of a schedule irregularity (whether a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment or a different class of service or schedule change), US Airways will rebook the customer on its next available flight to the customer’s ticketed destination without additional charge. If US Airways is unable to provide onward transportation, US Airways may attempt to rebook the customer on the next available flight of another airline with which US Airways has an agreement allowing the acceptance of each other’s tickets.
When a ticketed customer holding confirmed reservations on a flight will be delayed because of a schedule irregularity (whether a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment or a different class of service or schedule change), US Airways will rebook the customer on its next available flight to the customer’s ticketed destination without additional charge. If US Airways is unable to provide onward transportation, US Airways may attempt to rebook the customer on the next available flight of another airline with which US Airways has an agreement allowing the acceptance of each other’s tickets.
Apr 2, 2007, 6:17 am
#13
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Again, US shows how stupid (or is it drunk) mngt can be? Maybe dougie has instilled the "no decision made unless you are trashed" mantra at all mngt levels?
My guess is that all of the US apologists on here will say "See, they should have planned their trip leaving a WEEK in advance!"
Why should US be responsible? They are in the game of making money, NOT taking care of PAYING pax!
Oh, this is gonna be a lovely 2007 for this CR@P-BAG of an airline!
My guess is that all of the US apologists on here will say "See, they should have planned their trip leaving a WEEK in advance!"
Why should US be responsible? They are in the game of making money, NOT taking care of PAYING pax!
Oh, this is gonna be a lovely 2007 for this CR@P-BAG of an airline!
Just my opinion...
Apr 2, 2007, 8:36 am
#14
FlyerTalk Evangelist
Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,519
2 observations:
1, LCC is tanking this morning. Looks like the constant stream of bad news is finally biting them in the arse.
2, I'm sure the girl scouts will be offered some sort of goodwill gesture by US now that's it's national news. But what about the rest of us schlubs? I have a "pending" issue with Customer Service that's approaching a month old now. Do I have to resort to public shaming?
(vysean, I agree 100% with your post.)
1, LCC is tanking this morning. Looks like the constant stream of bad news is finally biting them in the arse.
2, I'm sure the girl scouts will be offered some sort of goodwill gesture by US now that's it's national news. But what about the rest of us schlubs? I have a "pending" issue with Customer Service that's approaching a month old now. Do I have to resort to public shaming?
(vysean, I agree 100% with your post.)
Apr 2, 2007, 9:07 am
#15
Join Date: Aug 2004
Location: St. Croix, USVI
Programs: AAdvantage Executive Platinum & Million Miler. Hilton Diamond
Posts: 915
Truly disgraceful. Throw away all FF perks and upgrades and the one thing that I demand of an airline is reliabile transport generally within a few hours of the published schedule. When an airline fails at this they better do anything and everything to fix the situation. I left AA because their Ops were horrid (3 day delays at times on a simple DCA-MIA-STX trip) with little attempt to make things right when a problem ocurred. I would not hesitate to leave US over ops problems like this becoming more common. Fortuantely it has not yet happened to me but I feel like I'm hearing more and more horror stories about basic operational failures that will drive away not just FF's but the flying public in general.
Sean
Sean