BE PROACTIVE - Before DM/AA Conversion
Mar 20, 2015, 9:48 am
#1
Original Poster
Join Date: Feb 2006
Location: New York, NY
Programs: DL DIAMOND, AA/US TBD
Posts: 57
BE PROACTIVE - Before DM/AA Conversion
Going through both the NWA/Delta and the Continental/United frequent flyer plan conversions, I've learned to be proactive in ensuring that nothing is missed during the systems conversion... here are some steps I've taken that might be useful:
1) Screenshot your current Dividend Miles balance, PQM, Preferred Status and last few transactions from the "Your Miles" link in my account https://membership.usairways.com/Manage/YourMiles.aspx
2) Send an email to dividendmiles and ask for your US Airways Lifetime mile balance (should be converted toward MillionMiler status with AAdvantage)
3) Confirm that you have a notification when you login that your accounts are matched (if you have an AAdvantage account)
Here we go....
1) Screenshot your current Dividend Miles balance, PQM, Preferred Status and last few transactions from the "Your Miles" link in my account https://membership.usairways.com/Manage/YourMiles.aspx
2) Send an email to dividendmiles and ask for your US Airways Lifetime mile balance (should be converted toward MillionMiler status with AAdvantage)
3) Confirm that you have a notification when you login that your accounts are matched (if you have an AAdvantage account)
Here we go....
Mar 20, 2015, 10:12 am
#2
Join Date: Mar 2013
Location: SEA
Posts: 3,955
Good post, excellent advice. Just took screenshots of my family's 3 accounts.
Mar 20, 2015, 10:16 am
#3
Join Date: Jun 2004
Posts: 3,774
Both my husband's and my US accounts will become inactive on April 29 with no plans to fly before that date, and around 100,000 miles in each account. Am I best off taking some action now to extend the expiration or waiting until we are issued with new AA accounts?
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
Mar 20, 2015, 10:28 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Both my husband's and my US accounts will become inactive on April 29 with no plans to fly before that date, and around 100,000 miles in each account. Am I best off taking some action now to extend the expiration or waiting until we are issued with new AA accounts?
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
If the transition is absolutely trouble free, you should be fine; if it's not... I'd still do what the OP says, regardless.
Mar 20, 2015, 3:38 pm
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Thanks for the reminder - an ounce of prevention is a good idea in this case, IMHO.
Mar 20, 2015, 3:50 pm
#6
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
Good advice! I wouldn't have even thought about taking a screenshot of my USDM account for precaution sake.
Mar 20, 2015, 4:57 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,022
Both my husband's and my US accounts will become inactive on April 29 with no plans to fly before that date, and around 100,000 miles in each account. Am I best off taking some action now to extend the expiration or waiting until we are issued with new AA accounts?
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
We do not currently have AA accounts.
I was thinking of doing a share miles scenario to stimulate some activity this month.
http://www.flyertalk.com/forum/us-ai...em-merged.html
Getting an AA freq flyer number will not extend the miles expiry.
Also anything could/can/will happen to the US & AA freq flyer IT systems during the merge.
Mar 25, 2015, 4:18 pm
#8
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
I received a response from the DM Center providing my lifetime miles.
I found it interesting that it was the exact same number I received last time I asked - in Feb. 2013. Maybe I just imagined flying over the last 25 months.
You can search for up to 3 years of activity on-line - I took screen prints of all that output, just in case.
I found it interesting that it was the exact same number I received last time I asked - in Feb. 2013. Maybe I just imagined flying over the last 25 months.
You can search for up to 3 years of activity on-line - I took screen prints of all that output, just in case.
Mar 25, 2015, 8:25 pm
#9
Join Date: Jun 2011
Location: Denver, CO
Programs: American Airlines Executive Platinum; HHonors Diamond;Emerald Club Executive Elite
Posts: 285
BE PROACTIVE - Before DM/AA Conversion
crap...my account still shows my total miles, YTD... But my partner's is already showing limited info. I hope the merge goes smoothly!
Mar 25, 2015, 9:00 pm
#10
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,778
2) Send an email to dividendmiles and ask for your US Airways Lifetime mile balance (should be converted toward MillionMiler status with AAdvantage)
Which email address are you using for US/Dividend Miles? I just checked the website, and they've removed email addresses; only phone numbers remain.
Mar 25, 2015, 9:51 pm
#11
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Mar 26, 2015, 12:07 pm
#12
Join Date: Jan 2005
Location: West Hartford, CT
Programs: AA EXP 3MM Lifetime PLT, Hyatt LT Diamond, Marriott LT PLT, Hertz PC
Posts: 75
Too Late
Sent an email this morning requesting Lifetime miles, and received this response:
Thank you for contacting US Airways Dividend Miles Service Center.
We currently are in the process of converting all Dividend Miles accounts into American Airlines AAdvantage accounts. As a result, your e-mail is being forwarded to AAdvantage Customer Service for resolution once the programs are combined. We appreciate your patience during this delay. You will be contacted by AAdvantage Customer Service to address your issue as well as answer any questions you may have about the AAdvantage program.
We currently are in the process of converting all Dividend Miles accounts into American Airlines AAdvantage accounts. As a result, your e-mail is being forwarded to AAdvantage Customer Service for resolution once the programs are combined. We appreciate your patience during this delay. You will be contacted by AAdvantage Customer Service to address your issue as well as answer any questions you may have about the AAdvantage program.
Mar 28, 2015, 12:46 pm
#13
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
Being the lazy sort, I failed to follow the screencap advice in time. I tried a couple hours ago. The AA site showed my AA (only) numbers and said the merge was still in progress. But on the US site all paths led to my AAdvantage info; if there was a way to see the old US DM numbers I couldn't find it. Fortunately, I did get my US lifetime miles number from them a few months ago.
Mar 29, 2015, 5:37 am
#14
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Also a good idea to make sure you have all booking details recorded. US's web site used to show all upcoming bookings. AA's web site throws away all booking information unless there's an AA flight in the itinerary.