Why can't you add yourself to the standby list at a kiosk or online?
Dec 27, 2014, 5:04 pm
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Why can't you add yourself to the standby list at a kiosk or online?
If you can add yourself to the upgrade list when checking in for a flight, why can't you also add yourself to a standby list, either at a kiosk or online?
So many US employees don't seem to like doing it and prefer to just say, "No seats are available" (even on flights that show no availability, but show a few seats not checked in, which often result in the top few people on the standby list getting seats).
Is there a specific reason why US hasn't added this function to its IT (other than just not prioritizing it)?
Thanks.
So many US employees don't seem to like doing it and prefer to just say, "No seats are available" (even on flights that show no availability, but show a few seats not checked in, which often result in the top few people on the standby list getting seats).
Is there a specific reason why US hasn't added this function to its IT (other than just not prioritizing it)?
Thanks.
Dec 27, 2014, 9:14 pm
#2
Join Date: Sep 2004
Location: SBY
Programs: AA, UA, NH
Posts: 184
My thought is because of the whole MoveUp program. I can tell you that doing a MoveUp is very tricky for an agent to do in QIK.
Dec 30, 2014, 3:25 pm
#3
Join Date: Apr 2013
Posts: 47
I've never had an agent refuse or otherwise sway away from adding me to standby.
As for why cant you do it yourself, I'd wager it's just some computer code they didn't see value in.
As for why cant you do it yourself, I'd wager it's just some computer code they didn't see value in.