Problems logging into DM acct
Nov 16, 2006, 7:23 am
#1
Original Poster
Join Date: Jul 2006
Location: LHR
Programs: US Gold, HH gold
Posts: 247
Problems logging into DM acct
Anyone else getting locked out of their DM accts? I try to log in and get the error message telling me:
--------------------------------------
Here's what happened:
We are unable to locate a Dividend Miles account using the information you provided.
Two or more of your frequent flyer accounts have recently been merged. You are attempting to use the inactive account number.
Here's how to fix it:
Please try again. If you maintained a FlightFund or Dividend Miles account prior to May 22, 2006, please try again using your other account log-in information.
If you need help, please call our 24-hour Internet Help Desk at 1-800-327-7810.
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My only other acct name was my actual DM# before they made me go through the process of setting up the username on the new site. Anyone else getting this? I tried the username/pw recorvery tool they have and of course that didn't work either.
Just trying to plan my morning for how long I'll be on the phone and how many reps I'll need to talk to in order to log in again.
--------------------------------------
Here's what happened:
We are unable to locate a Dividend Miles account using the information you provided.
Two or more of your frequent flyer accounts have recently been merged. You are attempting to use the inactive account number.
Here's how to fix it:
Please try again. If you maintained a FlightFund or Dividend Miles account prior to May 22, 2006, please try again using your other account log-in information.
If you need help, please call our 24-hour Internet Help Desk at 1-800-327-7810.
-----------------
My only other acct name was my actual DM# before they made me go through the process of setting up the username on the new site. Anyone else getting this? I tried the username/pw recorvery tool they have and of course that didn't work either.
Just trying to plan my morning for how long I'll be on the phone and how many reps I'll need to talk to in order to log in again.
Nov 16, 2006, 7:33 am
#2
Join Date: Nov 2005
Location: RDU
Posts: 818
Same here....maybe I should check my SkyMiles balance and see if I'm a newly minted Gold Medallion 
Nov 16, 2006, 7:34 am
#3
Join Date: Sep 2004
Location: akl
Programs: UA 1k, Qantas, Delta, Accor Gold, Marriott Gold, SPG Gold
Posts: 405
Yup, it's down, and been down all morning. I called: help desk says maybe it will be accessible within 30 minutes. The emphasis was on "maybe".
Nov 16, 2006, 7:36 am
#4
Original Poster
Join Date: Jul 2006
Location: LHR
Programs: US Gold, HH gold
Posts: 247
Thanks! It would ne nice if they tuned up their error messages to reflect the real issue. I'm sure they'll have that all figured out for the next merger. 
Nov 16, 2006, 7:37 am
#5
Join Date: Jan 2006
Location: Arizona
Programs: BA Gold, AA Plat, Hilton Diamond, Hyatt Explorist, National EE, Hertz PC
Posts: 473
I just called and was told to check back in a few hours.
Nov 16, 2006, 7:50 am
#6
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
I called about 3.5 hours ago and was told it would be back up shortly. I finally decided to join the US Air club today as well, and I get an error when I try to fill out the membership application.....
Nov 16, 2006, 7:55 am
#7
Join Date: Nov 2005
Location: RDU
Posts: 818
It's back up now (at least for me)
Nov 16, 2006, 8:04 am
#8
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
Me too....and unfortunately my miles are the same as yesterday. I was hoping maybe they would mysteriously give me a few extra preferred miles!
Nov 16, 2006, 9:48 am
#9
Join Date: Dec 2003
Location: DEN
Programs: AA EXP 1MM, UA 1K 1MM, Hyatt Globalist, Marriott Plat
Posts: 400
I mysteriously stopped receiving correspondence from US Airways...statements, communication on the website improvements, Delta merger, etc. So today I decide to review my profile online and _________________ where my email address should be!! Gone! Even better, when you go to change online profile information, the email address is not even a field which you can populate!! Why not allow a user to change the email address in one's profile?
My email address was correctly input in the Booking Information area, but not in the profile. Hence, my email preferences were "None." Frustrating.
CP Desk could not help...they had the correct email address on file. So I was referred to USAirways.com support and the rep supposedly worked it out.
She indicated at that time (11:40 AM EST) that the site would be down for a good part of today and to check my profile tomorrow.
My email address was correctly input in the Booking Information area, but not in the profile. Hence, my email preferences were "None." Frustrating.
CP Desk could not help...they had the correct email address on file. So I was referred to USAirways.com support and the rep supposedly worked it out.
She indicated at that time (11:40 AM EST) that the site would be down for a good part of today and to check my profile tomorrow.
Nov 16, 2006, 6:19 pm
#10
Join Date: Nov 2005
Location: North Carolina / BrentWood, CA
Programs: USAir Preferred, Marriott Platinum
Posts: 157
Yes! That keeps happening to me too. Aggravating as hell!!!!
I was told to create a new account after all the merger stuff was supposedly complete and working, though when trying to do that it wouldnt work either cause "theres already an account with my dm #". Well, of course it is, its mine...LOL
I still cannot get logged in as of today, though I havent checked it in awhile now.
I was told to create a new account after all the merger stuff was supposedly complete and working, though when trying to do that it wouldnt work either cause "theres already an account with my dm #". Well, of course it is, its mine...LOL
I still cannot get logged in as of today, though I havent checked it in awhile now.
Nov 16, 2006, 6:51 pm
#11
Suspended
Join Date: Oct 2006
Programs: Marriott Plat, NW Silver, US CP
Posts: 57
This AM no one, REPEAT NO ONE could access their DM acounts due to the latest fixes being loaded. This was from Web Tech Support, it is working now folks.
A competent IT Department that actually gave a rat's rear end about customers would have advised them on the home page or sent elites an e-mail notification.
Just another slap in the face to those of us who generate the 43% Revenue Premium that DP likes so well.
Instead what did they do? Cause HUNDREDS of phone calls for no valid business reason.
A competent IT Department that actually gave a rat's rear end about customers would have advised them on the home page or sent elites an e-mail notification.
Just another slap in the face to those of us who generate the 43% Revenue Premium that DP likes so well.
Instead what did they do? Cause HUNDREDS of phone calls for no valid business reason.
Nov 16, 2006, 9:27 pm
#12
Join Date: Sep 2004
Location: akl
Programs: UA 1k, Qantas, Delta, Accor Gold, Marriott Gold, SPG Gold
Posts: 405
Originally Posted by Chairman_John
A competent IT Department that actually gave a rat's rear end about customers would have advised them on the home page or sent elites an e-mail notification.
...
Instead what did they do? Cause HUNDREDS of phone calls for no valid business reason.
...
Instead what did they do? Cause HUNDREDS of phone calls for no valid business reason.
The help desk agent I spoke with this morning sounded frustrated.