Strange Seat Assignment Shift
Aug 29, 2014, 10:51 am
#1
Original Poster
Join Date: Feb 2008
Location: NYC/CLT/LHR
Programs: AA Plat, Bonvoy Gold, SkyMiles Dirt
Posts: 446
Strange Seat Assignment Shift
Very odd situation with a seat assigment today. When I booked, I chose 5A. Checked in online yesterday at T-24, printed my boarding pass (why does EWR still not have mobile BPs...) with seat 5A.
Logged on to the website to see if any seats opened up in FC, and my seat is now 23E....
I called US, and they say, no there is no record of you ever having 5A, your seat is 23E.
I told her that I had a boarding pass with 5A, and she said that's not possible.
Will be interesting to see what happens when I board with 5A on my BP.
Here's hoping the upgrade will clear and I won't have to worry about it...
Logged on to the website to see if any seats opened up in FC, and my seat is now 23E....
I called US, and they say, no there is no record of you ever having 5A, your seat is 23E.
I told her that I had a boarding pass with 5A, and she said that's not possible.
Will be interesting to see what happens when I board with 5A on my BP.
Here's hoping the upgrade will clear and I won't have to worry about it...
Aug 29, 2014, 10:59 am
#2
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,050
Very odd situation with a seat assigment today. When I booked, I chose 5A. Checked in online yesterday at T-24, printed my boarding pass (why does EWR still not have mobile BPs...) with seat 5A.
Logged on to the website to see if any seats opened up in FC, and my seat is now 23E....
I called US, and they say, no there is no record of you ever having 5A, your seat is 23E.
I told her that I had a boarding pass with 5A, and she said that's not possible.
Will be interesting to see what happens when I board with 5A on my BP.
Here's hoping the upgrade will clear and I won't have to worry about it...
Logged on to the website to see if any seats opened up in FC, and my seat is now 23E....
I called US, and they say, no there is no record of you ever having 5A, your seat is 23E.
I told her that I had a boarding pass with 5A, and she said that's not possible.
Will be interesting to see what happens when I board with 5A on my BP.
Here's hoping the upgrade will clear and I won't have to worry about it...
Hope everything works out for you in it! One lesson that should be taken away here for people is that even if a company (airline or other) tells you they have no history of something, that doesn't mean what they say is gospel and you should take them at their word. Corporate computer systems aren't as robust as many think and plenty of information/data falls through gaps all the time.
Aug 29, 2014, 11:20 am
#3
Join Date: Jan 2011
Location: CLT
Programs: AA EXP
Posts: 866
Are you on an A321, where seat 5A is a bulkhead window? If so, that seat is designated for handicap pax. Could be that someone with special needs required it and you got bumped. This can happen with the bulkhead "A" seats in each cabin.
Aug 29, 2014, 11:46 am
#4
Original Poster
Join Date: Feb 2008
Location: NYC/CLT/LHR
Programs: AA Plat, Bonvoy Gold, SkyMiles Dirt
Posts: 446
No, its a A320, so one row behind the bulkhead seat.
Sep 1, 2014, 10:21 am
#5
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,670
What was the result?
Sep 2, 2014, 9:11 am
#6
Original Poster
Join Date: Feb 2008
Location: NYC/CLT/LHR
Programs: AA Plat, Bonvoy Gold, SkyMiles Dirt
Posts: 446
According to the agent, it was an aircraft change, but it was an A320 when I booked, and an A320 when I boarded. I assume US only has one variant of the 320?
I ended up getting moved to 5C instead because the Check in Agent said "we can't have you sitting all the way in 23"
So still don't know for sure what the reason was...
I ended up getting moved to 5C instead because the Check in Agent said "we can't have you sitting all the way in 23"
So still don't know for sure what the reason was...