Changing a paper award ticket
Sep 13, 2005, 12:06 pm
#1
Original Poster
Join Date: Jun 2004
Location: Philadelphia
Programs: AA Ex-Plat, Bonvoy Titanium
Posts: 670
Changing a paper award ticket
I used miles to book an award: PHL-VCE (US) on the outbound and GRZ(OS)-VIE(OS)-AMS(US)-PHL on the return. Since I have some Austrian flights on my return, I was sent paper tickets.
I was hoping to leave a day earlier on the return from Graz. What's the best way of going about this without going to the Graz airport the day before and going stand-by?
If there is availability, can the ticket agents at the US counter in PHL change my tickets?
My flight is in a week, so there's no time to mail tickets to the service center.
Thanks.
Rich
I was hoping to leave a day earlier on the return from Graz. What's the best way of going about this without going to the Graz airport the day before and going stand-by?
If there is availability, can the ticket agents at the US counter in PHL change my tickets?
My flight is in a week, so there's no time to mail tickets to the service center.
Thanks.
Rich
Sep 14, 2005, 11:45 am
#2
Join Date: Mar 2004
Location: Philadelphia, PA, USA
Programs: US Gold, UA Silver
Posts: 49
I'm not sure if the PHL counter can make the change, but two weeks ago I went to the Philadelphia CITY ticket office to try and make a change to a (paper) award ticket, and the agent said they could do nothing with DM awards and that I had to deal with DM through the phone. I don't know how this would play with your trip being so soon. Maybe pay to overnight the tickets to US Airways?
As an aside, the Philly city office had ONE agent on duty that day, and when I got there around 3:00 the office had a sign saying "closed: will be back in 15 minutes." When the agent finally did return, she was less than helpful in all regards. Sigh.
As an aside, the Philly city office had ONE agent on duty that day, and when I got there around 3:00 the office had a sign saying "closed: will be back in 15 minutes." When the agent finally did return, she was less than helpful in all regards. Sigh.
Originally Posted by puchalskir
I used miles to book an award: PHL-VCE (US) on the outbound and GRZ(OS)-VIE(OS)-AMS(US)-PHL on the return. Since I have some Austrian flights on my return, I was sent paper tickets.
I was hoping to leave a day earlier on the return from Graz. What's the best way of going about this without going to the Graz airport the day before and going stand-by?
If there is availability, can the ticket agents at the US counter in PHL change my tickets?
My flight is in a week, so there's no time to mail tickets to the service center.
Thanks.
Rich
I was hoping to leave a day earlier on the return from Graz. What's the best way of going about this without going to the Graz airport the day before and going stand-by?
If there is availability, can the ticket agents at the US counter in PHL change my tickets?
My flight is in a week, so there's no time to mail tickets to the service center.
Thanks.
Rich
Sep 14, 2005, 12:59 pm
#3
Join Date: Feb 2001
Location: NJ
Programs: AA EXP
Posts: 923
Originally Posted by BrianW
I'm not sure if the PHL counter can make the change, but two weeks ago I went to the Philadelphia CITY ticket office to try and make a change to a (paper) award ticket, and the agent said they could do nothing with DM awards and that I had to deal with DM through the phone. I don't know how this would play with your trip being so soon. Maybe pay to overnight the tickets to US Airways?
As an aside, the Philly city office had ONE agent on duty that day, and when I got there around 3:00 the office had a sign saying "closed: will be back in 15 minutes." When the agent finally did return, she was less than helpful in all regards. Sigh.
As an aside, the Philly city office had ONE agent on duty that day, and when I got there around 3:00 the office had a sign saying "closed: will be back in 15 minutes." When the agent finally did return, she was less than helpful in all regards. Sigh.
Cr@p attitude is apparently not confined to PHL airport...
Edited to add: I really don't think going through DMSC via phone will work. Sorry.
Last edited by lt1GM; Sep 14, 2005 at 1:02 pm
Sep 14, 2005, 1:54 pm
#4
Original Poster
Join Date: Jun 2004
Location: Philadelphia
Programs: AA Ex-Plat, Bonvoy Titanium
Posts: 670
Ticket Changing
I tried to change the dates on my award paper tickets earlier this year on a trip to Dubai, and the woman at the PHL city office said
Just like your experience, BrianW.
She said it was because the flights were on LH not on US, otherwise they could have changed them.
On this trip I don't have to be back a day earlier, I just prefer to be back a day earlier. I want to save a vacation day.
I guess there are a lot worse things than spending a day in Graz.
they could do nothing with DM awards and that I had to deal with DM through the phone.
She said it was because the flights were on LH not on US, otherwise they could have changed them.
On this trip I don't have to be back a day earlier, I just prefer to be back a day earlier. I want to save a vacation day.
I guess there are a lot worse things than spending a day in Graz.
Sep 14, 2005, 2:30 pm
#5
Join Date: Mar 2004
Location: Philadelphia, PA, USA
Programs: US Gold, UA Silver
Posts: 49
Well, it's good to know it wasn't just me. The agent had a truly dismal attitude, even though I was trying to be really understanding since it was just her.
Viel Spass in Graz! Gute reise...
Viel Spass in Graz! Gute reise...
Originally Posted by puchalskir
I tried to change the dates on my award paper tickets earlier this year on a trip to Dubai, and the woman at the PHL city office said
Just like your experience, BrianW.
She said it was because the flights were on LH not on US, otherwise they could have changed them.
On this trip I don't have to be back a day earlier, I just prefer to be back a day earlier. I want to save a vacation day.
I guess there are a lot worse things than spending a day in Graz.
Just like your experience, BrianW.
She said it was because the flights were on LH not on US, otherwise they could have changed them.
On this trip I don't have to be back a day earlier, I just prefer to be back a day earlier. I want to save a vacation day.
I guess there are a lot worse things than spending a day in Graz.
Sep 14, 2005, 5:28 pm
#6
Join Date: Feb 2001
Location: NJ
Programs: AA EXP
Posts: 923
Originally Posted by BrianW
Well, it's good to know it wasn't just me. The agent had a truly dismal attitude, even though I was trying to be really understanding since it was just her.
Viel Spass in Graz! Gute reise...
Viel Spass in Graz! Gute reise...