Yes, yes, ooooh yes! There is a god!
It took about 3 months of back and forth, but yesterday:
Thank you for sending the requested fax regarding your Dividend Miles
Shopping Mall purchase.
After careful review, the bonus miles for 36 hits for the 2011 Grand
Slam Promotion has been added to your Dividend Miles account. You may
view this activity dated 12/31/11 through your online profile at
www.usairways.com. We apologize for the delay and inconvenience.
Thank you for being a member of our Dividend Miles program. We look
forward to assisting you with any future needs.