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UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

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UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

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Old Jul 19, 2012, 5:20 pm
  #1651  
 
Join Date: Oct 2011
Location: up in the air
Programs: Hilton Gold, Club Carlson Gold
Posts: 219
Mine got cancelled as well, I am supposed to fly in mid Sep
My other flights in Dec is still working
duc1986d is offline  
Old Jul 19, 2012, 5:20 pm
  #1652  
 
Join Date: Dec 2009
Location: WAS
Posts: 3,015
Canceled here...
cmn.jcs is offline  
Old Jul 19, 2012, 5:20 pm
  #1653  
 
Join Date: Jun 2012
Location: Chicago, IL
Programs: United 1K & AA Exec Plat
Posts: 87
Cancelled! Another one goes down the drain.. Oh well, DOT filing here we come
Chucksterace is offline  
Old Jul 19, 2012, 5:21 pm
  #1654  
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,519
It appears that UA has made it's decision and is now implementing it.
JetAway is offline  
Old Jul 19, 2012, 5:22 pm
  #1655  
 
Join Date: Jun 2011
Location: PHL
Posts: 656
Originally Posted by n198ua
Well now that this crisis is over, what should we talk about ?
Hilarious
TimesTwo is offline  
Old Jul 19, 2012, 5:22 pm
  #1656  
 
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
Can you all post some stats that may be relevant to your cancellations?
Were you of the group with miles already deducted or not?
When was the flight?
Status level?
1015-1k is offline  
Old Jul 19, 2012, 5:22 pm
  #1657  
 
Join Date: Jul 2012
Location: Atlanta, GA
Programs: Delta Skymiles, United Mileage Plus
Posts: 24
DOT filing time is right. We were told we would be contacted and have options (refund or paying more miles). Then they go and just cancel everything without contacting us.
DeltaFan17 is offline  
Old Jul 19, 2012, 5:22 pm
  #1658  
 
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,404
Wow, unbelievable.

I guess they read Hobo13 Theorem and realized they only had an hour left!

OK, back to being serious. This is pathetic.
hobo13 is offline  
Old Jul 19, 2012, 5:23 pm
  #1659  
 
Join Date: Apr 2007
Programs: Marriott Plat
Posts: 113
Dirty after hours United

First a 930 posting from Insider now a 716 est cancelation. United sucks. What sucks more is I have hotels booked
jwchef1975 is offline  
Old Jul 19, 2012, 5:23 pm
  #1660  
 
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,893
What happened to this?

Originally Posted by UA Insider
....We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. ...
FindAWay is offline  
Old Jul 19, 2012, 5:23 pm
  #1661  
 
Join Date: Jun 2011
Posts: 721
All my flights got cancelled and are showing under cancelled flights
flyer31 is offline  
Old Jul 19, 2012, 5:23 pm
  #1662  
 
Join Date: Dec 2009
Location: WAS
Posts: 3,015
Originally Posted by 1015-1k
Can you all post some stats that may be relevant to your cancellations?
Were you of the group with miles already deducted or not?
When was the flight?
Status level?
In order: nothing deducted but CC charged, early October, silver.
cmn.jcs is offline  
Old Jul 19, 2012, 5:23 pm
  #1663  
 
Join Date: Apr 2006
Location: Alexandria, VA
Posts: 184
That was fun...when does the next game start?
GMUJD06 is offline  
Old Jul 19, 2012, 5:23 pm
  #1664  
 
Join Date: Feb 2010
Location: Vancouver, Canada
Programs: Hilton G/SPG G/IHG RA/Accor P/Aeroplan Elite/CZ S
Posts: 73
one of mine was gone too.
cdegt is offline  
Old Jul 19, 2012, 5:24 pm
  #1665  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 17,468
Yup, the hammer is definitely coming down.

My November trip has disappeared. One for next year is still on the books.

I feel sorriest for the folks who were days (hours?) away from leaving.

I don't think I want to read this thread for the next few days. It won't be pretty.
iahphx is offline  


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