QUP fares and Gate Agent denial that this is first class
Jun 17, 2006, 5:49 am
#1
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QUP fares and Gate Agent denial that this is first class
I had some strangeness in SEA last night. I bought a ticket whose initial segment was on a QUP fare booking into A. I approached the agent for a completely unrelated issue and she told me that QUP fares are coach. I informed her that, in fact, QUP fares are discounted first class tickets. A little song and dance ensued and I kept wondering why I was even having this unrelated discussion (had no influence on my issue).
I've searched and found various comments that QUP fares are not coach, but is there some profile or something saying that QUP fares are discount first tickets?
Waiting for my buddy, Theodore. Rar. That's the sound of my stomach as it ponders the boxed food on the plane and other options at IAD.
I've searched and found various comments that QUP fares are not coach, but is there some profile or something saying that QUP fares are discount first tickets?
Waiting for my buddy, Theodore. Rar. That's the sound of my stomach as it ponders the boxed food on the plane and other options at IAD.
Jun 17, 2006, 7:21 am
#2
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Originally Posted by emma dog
I've searched and found various comments that QUP fares are not coach, but is there some profile or something saying that QUP fares are discount first tickets?
Jun 17, 2006, 10:03 am
#4
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Originally Posted by Axey
Sigh...
Jun 17, 2006, 10:36 am
#5
Join Date: Dec 2004
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Originally Posted by exerda
They book into A. That makes then a first-class fare, as opposed to the Y and B fares that book into Y and give a free upgrade to F. The GA shouldn't even need a profile for that; A is a first-class fare bucket.
I dont think GA's see these fares very often...i had the same conversation with one recently
Jun 17, 2006, 10:56 am
#6
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They see them all the time. A memo was just sent out to them. Of course, that doesn't make them read or understand. 
Jun 17, 2006, 2:41 pm
#7
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Originally Posted by Axey
They see them all the time. A memo was just sent out to them. Of course, that doesn't make them read or understand.
They really need to change these to A fare basis.
Jun 17, 2006, 2:52 pm
#8
Join Date: Jan 2006
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Originally Posted by wimpypipsqueak
What memo was this?
They really need to change these to A fare basis.
They really need to change these to A fare basis.
Jun 17, 2006, 8:46 pm
#9
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Guess someone didn't get the memo from their 8 bosses. Someone needs to send them another copy.
Jun 18, 2006, 2:01 pm
#10
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Originally Posted by thegingerman
Guess someone didn't get the memo from their 8 bosses. Someone needs to send them another copy.
Jun 18, 2006, 2:08 pm
#11
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Originally Posted by Axey
They see them all the time. A memo was just sent out to them. Of course, that doesn't make them read or understand.
Jun 19, 2006, 4:27 pm
#12
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Originally Posted by g_leyser
Yeeeeeeaaah, you see United's putting new cover sheets on all the TPS reports, mmmkay? Did you get the memo? We'll go ahead and get you another copy of that memo....
Jun 19, 2006, 5:51 pm
#13
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I know the real solution to this is for agents to be informed that these are discounted first fares but in the meantime it might make sense to print your itinerary from UA.com which shows Cabin: Discounted First. Not that they all will care but some might believe that you are in fact correct.
Jun 19, 2006, 5:58 pm
#14
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Originally Posted by Beerman92
I know the real solution to this is for agents to be informed that these are discounted first fares
Jun 19, 2006, 6:37 pm
#15
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Originally Posted by Beerman92
I know the real solution to this is for agents to be informed that these are discounted first fares but in the meantime it might make sense to print your itinerary from UA.com which shows Cabin: Discounted First. Not that they all will care but some might believe that you are in fact correct.
After having a discussion about this issue, she then told me that QUP fares aren't first class and that my company should take the e-receipt and be happy. I sort of agree that they should take it, but the reimbursement people understand "First Class" but not "A" booking code. So, a receipt on ticket stock works MUCH BETTER. So, instead of trying to print out the fare codes on ticket stock, she spent the time arguing with me about QUP fares and that if I were rerouted for some reason, I would be in coach. In addition, she started to question me on what "mechanism" I used for my upgrade.... ARGH! 
Not that any of this discussion was apropros to the issue at hand. I ended up shrugging my shoulders and walking away with the agent continuing to talk at me about her intrepretation of the rules.