Do you want to speak to an American rep?
#1
Original Poster
Join Date: Aug 2001
Location: SNA
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Do you want to speak to an American rep?
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
#2
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#3
Join Date: Jul 2008
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United Airlines Japan is great since our reps are local.
#4
Join Date: Sep 2006
Location: ORD
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And as a 1K I've reached foreign reps too. Some were good. Some were less good. And some were overpoweringly incompetent.
#5
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#6
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
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Posts: 6,484
I've been on the phone with some UAL.com phone support people who were better than some domestic 1K operators.
#8
Join Date: May 2001
Posts: 4,772
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
#9
Original Poster
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
It came from a friend - but he has a history of cleaning up e-mails so it's possible this one was a chain e-mail.
#11
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#12
Join Date: May 2003
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Posts: 8,826
I want to speak to a GOOD rep. American or otherwise.
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.
I accept that I'm in the minority here on this, but it would be the height of rudeness to hear a "foreign" voice on the phone, assume it's a foreign call center, and demand to be helped by someone else. I can understand the frustration often felt when dealing with someone overseas who may not be well-trained or well-versed in American customs. But it's still a person that you're talking to, not a machine, not a company. And that person deserves some reasonable amount of respect and telling that person I'm sorry, I'm not going to talk to you because you're not one of us (American) isn't that much different from someone walking into my bicycle store and demanding to talk to someone older & male because a young woman can't possibly know anything about road bikes.
Last edited by Mike Jacoubowsky; May 21, 2009 at 6:25 pm Reason: clarity
#13
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,856
Hey Mike, now that I know what you look like, when I walk in your store, I'm going straight to the boss!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!
#14
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Well they can send you to the Manila call center?
#15
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
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