Special Meal in Profile - Do I need to call?
Jul 29, 2008, 10:48 am
#16
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from my experience , i never get a special meal, based on the profile
Jul 29, 2008, 10:49 am
#17
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I believe your united.com profile will add a special request in your field when you book on united.com - so if you have any active/already booked reservations, you will need to call United to request the special meal.
Similarly, if you booked via another booking source, you will need to do the same. The profile is not intended to carry over to all booking sources, IIRC.
Similarly, if you booked via another booking source, you will need to do the same. The profile is not intended to carry over to all booking sources, IIRC.
Jul 29, 2008, 10:50 am
#18
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If you want to ensure you get your special, you'll need to call. The few times I've left it to my profile choice, the special meal wasn't loaded. I book 100% on ual.com.
Jul 29, 2008, 10:52 am
#19
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leaving it your profile is like writing your request on a post-it, then placing the post-it on a stray cat and hoping the cat wonders by UA catering.
even with calling you'll probably have a (albeit smaller) change of not getting the meal. I would call now, then call again 24 hours before flight, then ask at checkin.
even with calling you'll probably have a (albeit smaller) change of not getting the meal. I would call now, then call again 24 hours before flight, then ask at checkin.
Jul 29, 2008, 10:52 am
#20
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My wife's profile has always triggered the special meal.
Jul 29, 2008, 10:55 am
#21
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I'm not sure if that's due to the meal just not being loaded or rather united.com not sending the profile meal code through to your PNR. I doubt it's the latter, but I can't be sure.
Jul 29, 2008, 11:14 am
#22
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Jul 29, 2008, 12:31 pm
#23
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If you want to be sure you get it, call 24 hours in advance. Then hope there are no irregular opps. My past experience with special meals in the profile meant I'd get them less than half the time.
Jul 29, 2008, 12:59 pm
#24
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the only thing that is guaranteed to come over from your profile is your credit card to pay for the tix 
always call to request any special meal & call 24 hours before to confirm that it is still in the reservation (and keep a copy of your recpt & itinerary as it will show on there [down towards the bottom under "meal request"])
always call to request any special meal & call 24 hours before to confirm that it is still in the reservation (and keep a copy of your recpt & itinerary as it will show on there [down towards the bottom under "meal request"])
Jul 29, 2008, 1:17 pm
#25
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I've had no problems getting special meals through the choice in my profile.
However, it sounds in the case of the OP that the profile request was changed after the ticket purchase. In that case, the profile request will not be reflected on the ticket and OP should phone in the request.
However, it sounds in the case of the OP that the profile request was changed after the ticket purchase. In that case, the profile request will not be reflected on the ticket and OP should phone in the request.
Jul 29, 2008, 1:25 pm
#26
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Thanks all, I'll call on the way home and see if the CSR can note it in all my current iteneraries and I'll call on Friday to request it for my flight saturday.
Jul 29, 2008, 1:54 pm
#27
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There are more meal options than are shown on the website. Mrs. Redbeard is able to get gluten-free.
Jul 29, 2008, 2:01 pm
#28
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Jul 29, 2008, 2:08 pm
#29
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You need to call at least 24 hours before your flight to have your special meal boarded. I was rebooked recently (I was in F with a special on order)and the phone agent was blocked from entering a special request in her system. This was about 22 hours before departure.
Jul 29, 2008, 4:33 pm
#30
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I booked a flight IAD-LHR and had forgotten I had the Low Fat meal in my profile. I was pleasantly surprised to get it on the flight - both outbound and return.