Can ticket reservations be placed on hold on United.com?
May 30, 2009, 1:12 pm
#91
Join Date: Feb 2007
Location: LAX - ONT - occ SNA
Programs: UA MP Premier Silver (sigh!), Virgin Elevate, HHonors, Marriott Gold, Hyatt Gold, Does AAA count?
Posts: 347
Very good point. My thoughts exactly. As most of the FTers posting over the first six pages of this thread I have used the HOLD feature extensively to apply vouchers to my trips and then go to the airport for ticketing. I have also used the phone approach if some of the fares I wanted to book could not be held.
The disappearance of the HOLD feature would be partly irrelevant if vouchers could now be redeemed on .Bomb, which of course they are not. I wonder how many more vouchers will go unused, translating into extra income to United, by making it ever more difficult to redeem them.
The disappearance of the HOLD feature would be partly irrelevant if vouchers could now be redeemed on .Bomb, which of course they are not. I wonder how many more vouchers will go unused, translating into extra income to United, by making it ever more difficult to redeem them.
If he's going to be here and let us know about UA, he needs to be hearing us too. BTW, what happened to him letting us know about this change???
May 30, 2009, 1:16 pm
#92
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
May 30, 2009, 1:17 pm
#93
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
May 30, 2009, 1:18 pm
#94
Join Date: May 2001
Posts: 4,772
Here's what i plan to book a trip with vouchers.
Book it regularly with the website. Call or go to the airport within 24 hours, and tell them to cancel the reservation and book the same reservation with the voucher. I'll cost both me and ua more time, but hey, they started it.
Book it regularly with the website. Call or go to the airport within 24 hours, and tell them to cancel the reservation and book the same reservation with the voucher. I'll cost both me and ua more time, but hey, they started it.
May 30, 2009, 1:22 pm
#95
Join Date: Mar 2005
Location: TUS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,423
Confirmed--No more hold on united.com
http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
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Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
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This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
http://faq.ua2go.com/display/4n/kb/a...earch&bt=4n&s=
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Can I hold a reservation on united.com for purchase later?
It is no longer possible to put a reservation on hold through united.com.
Please note that any reservation booked through united.com can be canceled within 24 hours of purchase for a full refund.
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This is really annoying. I usually put tix on hold after 12am so I can hold them for 2 days.
I used to use the hold feature and then go ticket at the airport counter using travel vouchers.
I guess I'm going to have to call now.
May 30, 2009, 1:24 pm
#96
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Yep - just did that this morning. Still irritating to have to call to "hold" the itineraries instead of online. When I called 1P line to hold the reservation, I complained about having to call instead doing it myself online and was assured that at least I would not be charged the "call fee". Seems like such a simple thing to have and I have got to wonder if it will be worth it to United to cancel this feature.
May 30, 2009, 1:27 pm
#97
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
I'm going through itin right now and thinking so I hold some? Oh wait that is snatched away like recess from some 2nd grader who can't behave during class. I liked to hold them and forward the details to family, ect. in hopes of being picked up at airport, or booking their travel for them etc.
There are a thousand reasons for it as a consumer and let's write a letter and send an email for each complaint we have. Don't post on here and be done with it, we have the freedom to voice our opinions and as consumers with status in this airline (most of us), we deserve a response. If we don't like the response and explanation, we can then take our business elsewhere if need be. They don't have a monopoly on air travel ect.
The more I'm without this function the more I realize how much I took it for granted. Damn.
There are a thousand reasons for it as a consumer and let's write a letter and send an email for each complaint we have. Don't post on here and be done with it, we have the freedom to voice our opinions and as consumers with status in this airline (most of us), we deserve a response. If we don't like the response and explanation, we can then take our business elsewhere if need be. They don't have a monopoly on air travel ect.
The more I'm without this function the more I realize how much I took it for granted. Damn.
Last edited by iluv2fly; May 30, 2009 at 3:57 pm Reason: response to deleted quote
May 30, 2009, 1:29 pm
#98
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Yep, my itin at 11pm last night was BOS-IAD-CLE-(lunch with the folks)-ORD-DEN-COS. I managed to walk the agent through it segment by segment. In the end, it did get created and showed up as a HELD reservation for me. She didn't even question why I wanted to fly it! Then my fiance ticketed for me at the airport this morning.
The thing that UA doesn't realize is that as fast as they change the rules, we'll adapt and subvert them.....
The thing that UA doesn't realize is that as fast as they change the rules, we'll adapt and subvert them.....
Only after they took it away in the fist place! We had to scream to get it back and then it was only for elites.
This was a nice move, but it's only one club.
Huh? UA competes on fares and tries to fill planes. UA's IM trying to make money is not about being pro-consumer its about making money.
Agree 100%
May 30, 2009, 1:32 pm
#99
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Just wait... UA will bring back the hold reservation feature with a $20 holding fee. 
May 30, 2009, 1:35 pm
#100
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
May 30, 2009, 1:39 pm
#101
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Has anyone sent a PM (or a bunch of them) to UnitedPR so that the next time he logs on or monitors threads, he gets a link to this thread and some customer feedback???
If he's going to be here and let us know about UA, he needs to be hearing us too. BTW, what happened to him letting us know about this change???
If he's going to be here and let us know about UA, he needs to be hearing us too. BTW, what happened to him letting us know about this change???
Actually I originally did, goalie, but I changed it. I probably should have left it as pi$$ed, because I really am.
May 30, 2009, 1:40 pm
#102
Join Date: Oct 2006
Location: DEC
Programs: UA: 1P; Bonvoy: Gold; IHG: Plat; HH: Silver; DL, AA: Gen. Member
Posts: 766
This is extremely annoying. I just used this feature to book a flight Wednesday. This is especially annoying for employees of the largest company in the state UA calls their home, where SPI is an hour away.
Someone needs to do the wrong CC number trick and force a hold to see if that works.
Someone needs to do the wrong CC number trick and force a hold to see if that works.
May 30, 2009, 1:40 pm
#103
Join Date: Jun 2006
Location: San Francisco
Programs: UA 1K, Citi Prestige, AMEX Platinum, SPG Gold
Posts: 720
Is this really such a big deal?
I know this is kind of annoying, but let's keep this in perspective. United is doing a lot of changes that will seriously change the flying experience, including pricing previously free international mileage upgrades out of the range of most flyers.
While I know this will make ticketing at the airport more difficult, that could actually be a blessing in disguise. I have tried on multiple occasions to buy a ticket at the airport and never succeeded. Airport ticketing is just a complete mess. At least at SFO you often end up waiting in line for an hour only to be told that they can't actually do it for you because your reservation is messed up, which you can't really check until you get home and log in to united.com.
Conversely, I have on multiple occasions used ticket by mail to redeem vouchers, and never had a problem--even when my voucher got lost in the mail. (Just make sure you record all the numbers on the front of the voucher.)
So at least for those of you who are primarily upset at no longer being able to do airport ticketing, try ticket by mail if you haven't recently. You may find it actually saves you a bunch of time and makes your life better.
Now what would seriously annoy me is if this move is a prelude to eliminating the 24-hour refund period. I have on multiple occasions had .bomb ticket something for the wrong dates, because when you book a red-eye and go back to change some parameter, .bomb frequently changes your departure date by one day, which I sometimes fail to notice. If I have to start paying a change fee every time I get the wrong travel dates on .bomb, I'll be pretty annoyed and probably at least try disputing the charges with my credit card.
While I know this will make ticketing at the airport more difficult, that could actually be a blessing in disguise. I have tried on multiple occasions to buy a ticket at the airport and never succeeded. Airport ticketing is just a complete mess. At least at SFO you often end up waiting in line for an hour only to be told that they can't actually do it for you because your reservation is messed up, which you can't really check until you get home and log in to united.com.
Conversely, I have on multiple occasions used ticket by mail to redeem vouchers, and never had a problem--even when my voucher got lost in the mail. (Just make sure you record all the numbers on the front of the voucher.)
So at least for those of you who are primarily upset at no longer being able to do airport ticketing, try ticket by mail if you haven't recently. You may find it actually saves you a bunch of time and makes your life better.
Now what would seriously annoy me is if this move is a prelude to eliminating the 24-hour refund period. I have on multiple occasions had .bomb ticket something for the wrong dates, because when you book a red-eye and go back to change some parameter, .bomb frequently changes your departure date by one day, which I sometimes fail to notice. If I have to start paying a change fee every time I get the wrong travel dates on .bomb, I'll be pretty annoyed and probably at least try disputing the charges with my credit card.
May 30, 2009, 1:46 pm
#104
Suspended
Join Date: May 2009
Posts: 208
wow, this is a HUGE disappointment. Before i checked FT, i was having problems last night holding an itinerary. It was for 6 of us who I had convinced to fly UA instead of southwest for a trip this summer.
i tried to hold last night, and no luck. so tried this morning and no luck. i thought it was a website glitch. i wrote 1kvoice and asked when it woudl be fixed, explaining that i had to convice people to fly ua, and i got the task of holding the itinerary, sending to everyone to review, before purchasing.
i asked when it would be fixed, as i was worried if the glitch wasn't fixed soon, then my friends would just decide we'd fly southwest instead. it was already a battle to convince them to fly ua.
now i know why i cna't hold the itinerary. this is frustrating! i hope that enough people on FT read this and write to 1kvoice and complain and maybe they will reverse.
between this and the refare changes, and the fact that i already have 100k miles this year on both UA and AA, i'm thinking maybe i should make AA my sole carrier
i tried to hold last night, and no luck. so tried this morning and no luck. i thought it was a website glitch. i wrote 1kvoice and asked when it woudl be fixed, explaining that i had to convice people to fly ua, and i got the task of holding the itinerary, sending to everyone to review, before purchasing.
i asked when it would be fixed, as i was worried if the glitch wasn't fixed soon, then my friends would just decide we'd fly southwest instead. it was already a battle to convince them to fly ua.
now i know why i cna't hold the itinerary. this is frustrating! i hope that enough people on FT read this and write to 1kvoice and complain and maybe they will reverse.
between this and the refare changes, and the fact that i already have 100k miles this year on both UA and AA, i'm thinking maybe i should make AA my sole carrier