Useful UA Profiles (S* Computer Codes) - version 2
#91
Join Date: Jun 2007
Posts: 8
They sent him without enough time. He has where to stay. He wanted some type of upgrade and free ticket.
Thanks,
Shmueli
Thanks,
Shmueli
#92
Join Date: Nov 1999
Location: SYD
Posts: 2,903
Flights often do make up time in the air, last time i did JFK-LAX we arrived 40 mins early. Your brother taking the next flight was going to be a tight connection, and they were just closing the door, so just a bit more time and he would have made it.
If i was in the same situation and i had 2 options, to stay in NY or take the later flight to LA and try to make the connection, i know what i'd be doing!
goodo
If i was in the same situation and i had 2 options, to stay in NY or take the later flight to LA and try to make the connection, i know what i'd be doing!
goodo
#93
Join Date: Jun 2005
Programs: UA, DL
Posts: 550
Courtesy of and many thanks to uncle1K
S*UAL/INVOLUNTARY REROUTE-AMENITY UPDATED 12JUN06
S*UAL/INVOLUNTARY REROUTE-AMENITY UPDATED 12JUN06
Code:
GENERAL POLICY ]S*R.G; STAR ALLIANCE POLICY ]S*R.G; AMENITIES CHART ]S*R.C; DEFINITION OF TERMS ]S*R.D; SPECIAL AMENITIES ]S*R.S; INVOLUNTARY REROUTING ]S*UAL/INVOLUNTARY REROUTE; STAR ALLIANCE REROUTE ]S*UAL/ALLIANCE-REROUTE; BUSINESS1 ]S*UAL/BUSINESS1; -----GENERAL POLICY----- - NOTE: THE DECISION TO PROVIDE AMENITIES REST WITH AIRPORT MANAGEMENT...ONLY...RESERVATIONS WILL NOT BE INVOLVED IN THIS PROCESS BUT SHOULD BE AWARE IN CASE OF CUSTOMERS INQUIRIES. STAR ALLIANCE: - FOR CONSISTENT CUSTOMER SERVICE PROCESSES DURING AN IRREGULAR OPERATION...COMMON POLICIES AND PROCEDURES HAVE BEEN AGREED TO BY THE STAR ALLIANCE CARRIERS. - THESE PROCEDURES APPLY TO ALL CONFIRMED AND/OR ACCEPTED CUSTOMERS IRRESPECTIVE OF THE CLASS OF TRAVEL... THROUGHOUT THE STAR ALLIANCE NETWORK. WE ALSO RECOGNIZE AND GIVE PRIORITY TO OUR PREMIUM CLASS AND MOST VALUED FREQUENT FLYER CUSTOMERS WHEN CONSIDERING THE PROVISION OF THESE SERVICES. -----AMENITIES CHART----- - SUMMARY CHART OF AMENITIES THAT MAY BE PROVIDED DUE TO UA/UAX CONTROLLABLE DELAYS/CANCELLATIONS/WEATHER/FAA LIMITATIONS. NO...INDICATES NONE ARE PROVIDED. - FOR CUSTOMERS WHO WERE PREVIOUSLY DIVERTED AND NOW ARRIVING LATE AT THEIR CONNECTING STATION... REFER TO THE *CONNECTING* LINE IN AMENITIES CHART. - FOR CUSTOMERS WHO ARE DIVERTED AND CURRENTLY IN THE DIVERSION STATION...REFER TO THE *DIVERTED* LINE IN THE AMENITIES CHART. . . . **REFER TO DEFINITION OF TERMS NUM 7 FOR MEAL VOUCHER** CUSTOMER TYPE / WEATHER/FAA DELAY / UA/UAX-CONTROLLABLE HTL MLS GRD COM HTL MLS GRD COM ORIG/LOCAL NO NO NO NO NO YES NO NO CONNECT/STOPOVR NO NO NO NO YES YES YES YES THRU NO NO NO NO YES YES YES YES DIVERTED-DOM NO* YES NO* YES YES YES YES YES DIVERTED W/BUS NO NO YES YES NO NO YES YES DIVERTED- INTL YES YES YES YES YES YES YES YES GLOBAL SERVICES YES YES YES YES YES YES YES YES 1K/PASS PLUS YES YES YES YES YES YES YES YES STAR GOLD NO** NO** NO** NO** YES YES YES YES INTL F/INTL C YES YES YES YES YES YES YES YES DOMESTIC F YES YES YES YES YES YES YES YES SPECIAL NEEDS NO YES YES YES YES YES YES YES CUSTOMERS I.E. UNMR..DISABILITY CUST..ELDERLY..ETC. NOTE: FOR SPECIAL NEEDS CUSTOMERS..AMENITIES APPLY TO MAINTAIN THE SAFETY AND WELFARE OF THESE CUSTOMERS. - *IF THE CUSTOMER IS DIVERTED TO AN UNSCHEDULED POINT BETWEEN 10PM-6AM..HOTELS SHOULD BE PROVIDED IF FLIGHT NOT PLANNING TO LEAVE. - **EXCEPTION: INTERNATIONAL ITINERARIES INCLUDING CONNECTING DOMESTIC PORTIONS. HTL-HOTELS MLS-MEALS GRD-GROUND TRANSPORTATION COM-COMMUNICATIONS-1 FAX OR 3 MINUTE PHONE CALL - SEE BELOW FOR DEFINITION OF TERMS OR S*R.D ----- ----- DEFINITION OF TERMS ----- ----- - 1.ORIGINATING/LOCAL RESIDENT...AT POINT OF ORIGIN ON TICKET AND/OR A LOCAL RESIDENT. - 2.CONNECTING...ARRIVING BY AIR AT A TRANSFER POINT AND HOLDING CONFIRMED RESERVATION AND TICKET. - 3.THROUGH PASSENGERS...AT AN INTERMEDIATE POINT OF A MULTI-STOP FLIGHT WITH SAME FLIGHT NUMBER. - 4.STOPOVER...AT INTERMEDIATE POINT OF HOLDING CONFIRMED RES/TKT THAT IS USUALLY 1ST LEG OF CUST RETURN ITIN. - 5.DIVERTED...DUE TO A NON-SCHEDULED STOPPING POINT. - 6.DIVERTED W/ BUS...PROTECTED TO ORIGINAL DESTINATION/ONWARD CONNECTING POINT BY BUS. - 7.HOTEL...1 NIGHT LODGING IF THE DELAY WILL EXCEED 4 HOURS BETWEEN 2200-0400 WHICH IS W/IN UA/UAX CONTROL NOTE: IF CUSTOMER REQUESTS ALTERNATE GROUND TRANSPORTATION VERSUS OVERNIGHT HOTEL ACCOMMODATIONS IT IS ACCEPTALBE TO AUTHORIZE IF THE TRANSPORTATION IS LESS THAN THE HOTEL EXPENSE. EXAMPLE..FOUR CUSTOMER TAKE ALTERNATE GROUND TRANSPORATION FOR A TOTAL OF $200 VERSUS$100 PER NIGHT PER CUSTOMER EQUALING $400. - 8.MEALS...MEAL VOUCHERS SHOULD BE OFFERED ONLY WHEN THE DELAY EXCEEDS 4 HOURS AND FLIGHT ORIGINALLY OFFERED A COMPLIMENTARY MEAL. AS AN EXAMPLE MEAL VOUCHERS SHOULD NOT BE GIVEN TO CUSTOMERS BOOKED ON TED FLTS. MEAL VOUCHERS SHOULD NOT BE OFFERED TO ECONOMY CABIN CUSTOMERS WHEN BUY ON BOARD FLIGHTS ARE DELAYED OVER 4 HOURS. EXCEPTION: IF HOTEL ACCOMMODATIONS ARE OFFERED DUE TO FLIGHT CANCELLATION..CUSTOMER MAY BE PROVIDED UP TO TWO MEAL VOUCHERS. NO ALCOHOL BEVERAGES WILL BE PROVIDED. AMOUNTS TAKING INTO CONSIDERATION LOCAL AIRPORT MEAL VOUCHERS SHOULD INDICATE SPECIFIC DOLLAR AMOUNTS TAKING INTO CONSIDERATION LOCAL AIRPORT AVERAGE DOLLAR AMOUNTS. CUSTOMERS SHOULD BE ADVISED THAT THE VOUCHER IS TO COVER THEIR MEAL AMOUNTS. IN ADDITION IF APPROPRIATE MEAL VOUCHERS MAY BE OFFERED TO CUSTOMERS WHO ELECT TO WAIT UNTIL THEIR BAGGAGE ARRIVES ON A LATER FLIGHT. RECOMMENDED AMOUNTS: BREAKFAST - RANGE FROM $3.00 - $10.00 LUNCH - RANGE FROM $5.00 - $10.00 DINNER - RANGE FROM $7.00 - $15.00 - 9.COMMUNICATIONS...CUSTOMERS MAY BE ALLOWED ONE 3 MINUTE PHONE CALL. USE UNITEL WHEN POSSIBLE. -10.GROUND TRANSPORTATION...IF LODGING IS PROVIDED UA WILL ARRANGE PUBLIC CONVEYANCE TO/FROM LODGING UNLESS COURTESY TRANSPORTATION IS PROVIDED BY HOTEL. -11.GROUND TRANSPORTATION ALTERNATE AIRPORT...TRANS- PORTATION VIA PUBLIC CONVEYANCE/CHARTERED BUS MAY BE PROVIDED FROM POINT OF INTERRUPTION TO DESTINATION POINT. WHERE FLIGHT DIVERSION IS BETWEEN AIRPORT GROUPINGS ABOVE..GROUND TRANSPORTATION WILL BE PROVIDED TO THE ORIGINAL DESTINATION AIRPORT IN LIEU OF REFUND. THIS PROCESS IS THE SAME FOR BOTH UA AND UAX. -12.CONTROLLABLE DELAYS...AN IRREGULARITY IS CONSIDERED CONTROLLABLE IN THE FOLLOWING SITUATIONS: WHEN IT OCCURS UNDER THE CONTROL OF STAR ALLIANCE MEMBERS EXAMPLE: TECHNICAL OR INDUSTRIAL DISPUTE. -13.UNCONTROLLABLE DELAYS...AN IRREGULARITY IS CLASSIFIED AS UNCONTROLLABLE IN THE FOLLOWING SITUATIONS: INDUSTRIAL DISPUTE OUTSIDE OF THE STAR ALLIANCE...ATC...WEATHER...AIRPORT AUTHORITIES ALL OTHER DELAYS NOT IN CONTROL OF STAR ALLIANCE MEMBERS. . . . . -----SPECIAL AMENITIES----- - THE FOLLOWING SPECIAL AMENITIES ARE IN ADDITION TO OUR NORMAL AMENITIES LISTED ABOVE. THEY ARE ONLY EXTENDED FOR OPERATIONAL DELAYS/CANCELLATIONS UNDER UA/UAX CONTROL. EXAMPLES: MECHANICALS OR CREW SHORTAGES. CHECK FLIFO TO DETERMINE IF UNITED HAS CONTROL.SEE HOW F:REASON...FOR DECODING OF FLIFO REASON CODES. - LOCAL CUSTOMER SERVICE MANAGEMENT ADMINISTERS THE SPECIAL AMENITIES PROGRAM FOR INCONVENIENCED CUSTOMERS - FOR CANCELLATIONS: PROVIDE A $25.00 INCONVIENCE VOUCHER -FO 650- TO ALL REVENUE AND MILEAGE PLUS AWARD TICKETED CUSTOMERS. - CUSTOMER PROCESSING: PASS OUT PRE-PRINTED HANDOUT MATERIAL STATING HOTEL RATES AND GROUND TRANSPORTATION TO STRANDED CUSTOMERS NOT COVERED BY AMENITIES POLICY. IF MISHANDLED BAGGAGE SITUATION OCCURS AND CUSTOMER IS WITHOUT OVERNITE BAG OFFER A RON KIT. DELETE: N/A OWNER: WHQCS UPDATE: ]S*H;
#95
Join Date: Dec 2006
Programs: United 1K, Marriott Platinum,
Posts: 36
Here is the information that I was able to find. It appears that an update was posted recently.
http://www.flyerguide.com/wiki/index...EROUTE-AMENITY
http://www.flyerguide.com/wiki/index...EROUTE-AMENITY
#96
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
Note that posting info from the wiki to this thread is a bit circular, because the wiki tends to get updated based on postings from FT (and this thread in particular, though nothing "new" has been posted here for a while).
#97
Join Date: May 2006
Location: Boston
Programs: UA 1K, SPG
Posts: 1,577
Yes... I'm the one who posted it to the wiki, based on a post by UA4EVER.
Note that posting info from the wiki to this thread is a bit circular, because the wiki tends to get updated based on postings from FT (and this thread in particular, though nothing "new" has been posted here for a while).
Note that posting info from the wiki to this thread is a bit circular, because the wiki tends to get updated based on postings from FT (and this thread in particular, though nothing "new" has been posted here for a while).
#98
Join Date: Jul 2008
Posts: 4
...
Holy cow, that is some impressive detail. So if I interpret this correctly, as a UA 1P on an up coming trip DEN-SFO-ICN ICN-NRT-LAS (stop)-DEN. I should have access to the RCC for SFO-ICN and and NRT-LAS. Also, I can bring a guest and am entitled to 2 drinks in each. Is ICN-NRT considered *TRANSOCEANIC*, therefore allowing access in ICN?
Holy cow, that is some impressive detail. So if I interpret this correctly, as a UA 1P on an up coming trip DEN-SFO-ICN ICN-NRT-LAS (stop)-DEN. I should have access to the RCC for SFO-ICN and and NRT-LAS. Also, I can bring a guest and am entitled to 2 drinks in each. Is ICN-NRT considered *TRANSOCEANIC*, therefore allowing access in ICN?
#99
Join Date: May 2006
Location: Boston
Programs: UA 1K, SPG
Posts: 1,577
Originally Posted by brinko99 View Post
...
Holy cow, that is some impressive detail. So if I interpret this correctly, as a UA 1P on an up coming trip DEN-SFO-ICN ICN-NRT-LAS (stop)-DEN. I should have access to the RCC for SFO-ICN and and NRT-LAS. Also, I can bring a guest and am entitled to 2 drinks in each. Is ICN-NRT considered *TRANSOCEANIC*, therefore allowing access in ICN?
...
Holy cow, that is some impressive detail. So if I interpret this correctly, as a UA 1P on an up coming trip DEN-SFO-ICN ICN-NRT-LAS (stop)-DEN. I should have access to the RCC for SFO-ICN and and NRT-LAS. Also, I can bring a guest and am entitled to 2 drinks in each. Is ICN-NRT considered *TRANSOCEANIC*, therefore allowing access in ICN?
I know it's hard to tell from these perennial threads, but the post you replied to is almost 2.5 years old. Also, since the poster you replied to is a 1P, he or she is a star alliance gold member, and thus RCC access on international itineraries is allowed, and two drink chits are provided at the transoceanic gateway (SFO in this case).
There are many threads about RCC access and drink chits for 1Ps and 1Ks flying internationally that you'd probably get a kick out of reading. The search function could help with that.
Welcome again.
#100
Join Date: Jul 2008
Posts: 4
So let me see if I got this straight. I was forced to spend the night at IAD a few weeks ago since my flight from SJU-IAD was cancelled and I couldn't make it back to HNL the same day.
I was given a hotel voucher but nothing else. Should I have gotten a meal voucher as well?
I was given a hotel voucher but nothing else. Should I have gotten a meal voucher as well?
Last edited by iluv2fly; Jul 11, 2008 at 6:13 pm Reason: merge
#101
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
Just wanted to let everyone know that 8 new profiles were posted to the UA FlyerGuide wiki about 9 days ago, and 2 other profiles were updated. The author was anonymous and there are currently no references to "verify" the new profile texts, but given the specificity of the updates, I'll give the author the benefit of the doubt. (However, I would really like the author to PM me... I promise to keep your FT handle secret.)
There are still a lot of profile texts we don't have (listed in red on the linked page), but we're making headway thanks to our anonymous benefactor!
There are still a lot of profile texts we don't have (listed in red on the linked page), but we're making headway thanks to our anonymous benefactor!
#102
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
Is S*RCC/ADMIT Current?
#103
Join Date: Sep 2005
Location: DEN
Programs: UA 1P, HH DMD, SPG PLT, Hertz 5*
Posts: 640
Seriously though, is this current?
Thanks!
#104
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
I have received some new S* profiles which I have posted to the wiki, but will also post them here (in separate posts, in order to be able to link to those posts individually later). The source of said profiles shall remain anonymous.
S*UAL/ALLIANCE-PREMIUM CUSTOMER - this details the mapping of program-specific elite levels to the Star Alliance levels (Silver/Gold) and the benefits that come with such status.
S*UAL/ALLIANCE-PREMIUM CUSTOMER - this details the mapping of program-specific elite levels to the Star Alliance levels (Silver/Gold) and the benefits that come with such status.
Code:
S*UAL/ALLIANCE-PREMIUM CUSTOMER REV:04FEB08 »S*R.A OVERVIEW/BENEFITS »S*R.B STAR ALLIANCE GOLD (GS/1K/1P) »S*R.C STAR ALLIANCE SILVER (2P/3P) -- OVERVIEW/BENEFITS --------------------------- UA AND STAR ALLIANCE CARRIERS RECOGNIZE TWO LEVELS OF PREMIUM CUSTOMERS: - STAR GOLD - STAR ALLIANCE DESIGNATOR: 1G - UA MP DESIGNATOR: GS/1K/1P - STAR SILVER - STAR ALLIANCE DESIGNATOR: 2S - UA MP DESIGNATOR: 2P/3P - PREMIUM STATUS IS RECOGNIZED WHEN PASSENGER TRAVELS ON ANY STAR ALLIANCE CARRIER - UA GS/1K/1P MEMBERS ARE RECOGNIZED AS STAR ALLIANCE GOLD(1G) WHEN TRAVELING ON ANOTHER STAR ALLIANCE CARRIER - US 2P MEMBERS ARE RECOGNIZED AS STAR ALLIANCE SILVER (2S) WHEN TRAVELING ON ANOTHER STAR ALLIANCE - BENEFITS INCLUDE THE FOLLOWING: - PRIORITY CHECKIN - PRIORITY WAITLIST - PRIORITY STANDBY - STAR GOLD MEMBER (GS/1K/1P) IS ALLOWED THREE CHECKED BAGS FREE - EACH CHECKED BAG MAXIMUM WEIGHT: 70LB/32KG - EACH CHECKED BAG MAXIMUM SIZE: 62IN/157CM -- STAR ALLIANCE GOLD (GS/1K/1P) ----------------- - CARRIER - - PROGRAM NAME - AIR CANANDA AEROPLAN SUPER ELITE AND ELITE AIR NEW ZEALAND DIAMOND AND PLATINUM ALL NIPPON PLATINUM AUSTRIAN(OS/VO/NG) SENATOR BRITISH MIDLAND DIAMOND CLUB GOLD LOT HON AND SENATOR LUFTHANSA HON AND SENATOR SAS PANDION AND EUROBONUS GOLD SINGAPORE KRISFLYER ELITE GOLD/SOLITAIRE GOLD SOUTH AFRICAN PLATIUM/GOLD SPANAIR GOLD SWISS HON AND SENATOR TAP GOLD WINNER THAI ROYAL ORCHID GOLD UNITED AIRLINES VIP/1K/1P US AIRWAYS CHAIRMAN*S PREFERRED/GOLD PREFERRED -- STAR ALLIANCE SILVER (2P/3P) -------------------- - CARRIER - - PROGRAM NAME - AIR CANADA AEROPLAN PRESTIGE AIR NEW ZEALAND SILVER ALL NIPPON BRONZE AUSTRIAN(OS/VO/NG) FREQUENT TRAVELER BRITISH MIDLAND DIAMOND CLUB SILVER LOT FREQUENT TRAVELER AUSTRIAN(OS/VO/NG) FREQUENT TRAVELER BRITISH MIDLAND DIAMOND CLUB SILVER LOT FREQUENT TRAVELER LUFTHANSA FREQUNET TRAVELER SAS EUROBONUS SILVER SINGAPORE KRISFLYER ELITE SILVER SOUTH AFRICAN SILVER SPANAIR SILVER SWISS SILVER TAP SILVER WINNER THAI ROYAL ORCHID PLUS SILVER UNITED AIRLINES PREMIER US AIRWAYS SILVER PREFERRED
Last edited by cepheid; Jul 29, 2009 at 2:32 pm
#105
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
S*UAL/ALLIANCE-REROUTE - details the procedures for rerouting of Star Alliance carrier customers during irrops.
Code:
S*UAL/ALLIANCE-REROUTE REV:18DEC07 DURING IRREGULAR OPERATIONS - USE THE FOLLOWING PROTECTION GUIDELINES FOR STAR ALLIANCE CARRIERS FOR MORE DETAILED INFORMATION SEE: »S*UAL/IRROPS »S*UAL/IRROPS-PROTECT PROTECT PASSENGER USING THE FOLLOWING CARRIERS IN DESCENDING ORDER: 1) TICKETED AIRLINE 2) UNITED AIRLINES 3) STAR ALLIANCE CARRIER 4) NON-STAR ALLIANCE CARRIER - USE SAME ROUTING AND BOOKING CODE WHENEVER POSSIBLE - ATTEMPT TO CONFIRM NEW FLIGHTS THAT MOST CLOSELY APPROXIMATE PASSENGER*S ORIGINAL SCHEDULE - CHECK TIMATIC TO ENSURE PASSENGER HAS PROPER DOCUMENTS FOR NEW ROUTING - ALTERNATE FORM OF TRANSPORTATION PROVIDED ON REQUEST OR WHEN NO ALTERNATIVE FLIGHT IS AVAILABLE. ALTERNATE FORMS OF TRANSPORTATION INCLUDE: - PUBLIC TRANSPORTATION - USE SAME ROUTING AND BOOKING CODE WHENEVER POSSIBLE - ATTEMPT TO CONFIRM NEW FLIGHTS THAT MOST CLOSELY APPROXIMATE PASSENGER*S ORIGINAL SCHEDULE - CHECK TIMATIC TO ENSURE PASSENGER HAS PROPER DOCUMENTS FOR NEW ROUTING - ALTERNATE FORM OF TRANSPORTATION PROVIDED ON REQUEST OR WHEN NO ALTERNATIVE FLIGHT IS AVAILABLE. ALTERNATE FORMS OF TRANSPORTATION INCLUDE: - PUBLIC TRANSPORTATION - BUS - TRAIN - TAXI
Last edited by cepheid; Jul 29, 2009 at 2:33 pm