EmailKid

When UA stopped flying DAL-DEN there was no notice

UA simply changed my morning flight to afternoon DFW-DEN

PTahCha

Well, yeah, the computer will do some strange auto-booking, including deciding to book you on a flight a day earlier. Had to call in to undo the damage.

keloutwest

I would call and try to get placed on a different airline in F for the same number of miles, even if it requires a routing change. You could also try a routing change on UA metal in F if there is one (not sure there is to AKL?)

If mileage seats are available on another airline (even though the miles required is higher), they can put you in it. That would actually be a big win for you, since UA F is pretty poor relative to other carriers. If there's an issue with a difference in miles (since partner F awards are more expensive than UA F awards now) you could ask them to give you that many miles as a customer service gesture and then book you into the partner inventory.

WineCountryUA

The only non-stops from the West Coast US to AKL are NZ and UA, and neither offer 3-class F.

You could get to SYD in 3-class F (not on *A) + Business to AKL or connecing via Asia mainland (very long flight times). So the options aren't there.

svellmann

I'm in the same situation - booked HKG-BKK-AKL-BHE with HKG-BKK in TG F, BKK-AKL in TG J and AKL-BHE in NZ Y. I was charged 35k for this (pre-Nov 1 2017 devaluation) which is an odd pricing (supposed to be 30k for J or 40k for F) but I guess it was mixed pricing since only HKG-BKK was in F and the rest wasn't.

Anyway, TG cut F on HKG-BKK altogether and no alternative available so I called in several times already to get a refund of 5k miles per passenger - what I'm getting now cost 30k under the applicable chart when I booked. No success so far - just now the rep even said according to her supervisor I am subject to the new chart, no matter voluntary or involuntary change and I shall pay an ADDITIONAL 15k per passenger as the new chart is more expensive than what I originally paid. WTH? I told her don't you dare change or cancel my booking.

How would you suggest I approach this? Do you have a number of competent people at UA (if there's such a thing) I can call or is there a form on the website I can fill out instead?

jsloan

Unless you need the miles for a new booking, I wouldn't do a thing until after flying, at which point I would use the website to request a refund, and then follow up as necessary. That way, the worst that can happen is that they say no and you have to argue with them, which is much better than having to worry about them cancelling your reservation.