Design your perfect boarding system
#91
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Should groups 3 and 4 get to use the bypass lane too, or just elites? In those airports today where there aren't 5 separate chutes, there's no bypass lane for them. Or why not a disabled person who shows up late because their flight was delayed?
My opinion is no bypass lane.
#92
Join Date: Mar 2012
Location: South Wales, UK
Programs: UA 1k
Posts: 693
Sure, no one is. But this thread isn't about making elites happy, is it? It's about an efficient boarding process. I'd have a lot more to post about UA making me happier.
Should groups 3 and 4 get to use the bypass lane too, or just elites? In those airports today where there aren't 5 separate chutes, there's no bypass lane for them. Or why not a disabled person who shows up late because their flight was delayed?
My opinion is no bypass lane.
Should groups 3 and 4 get to use the bypass lane too, or just elites? In those airports today where there aren't 5 separate chutes, there's no bypass lane for them. Or why not a disabled person who shows up late because their flight was delayed?
My opinion is no bypass lane.
#93
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
I have not seen much abuse of the disabled preboarding at UA, but I fly mainly business routes/times.
#94
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
But that takes away the notion that some people are better than others. That's a key fundamental with the boarding groups and the special little carpets and all: getting to look down your nose at the lice who must board behind you.
#95
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
The ideal, fastest boarding system is obviously to try and have the plane filled as accurately as possible from back to front. This could by done by showing the row number on a screen and have people board with that row number. If you miss your call you are at the end of the line.
Of course this is impossible due to the existence of J, F, elderly and children, who can of course board first. But after that, this system could still apply for Y.
Of course this is impossible due to the existence of J, F, elderly and children, who can of course board first. But after that, this system could still apply for Y.
Indeed, UA could have a rolling bar cart in a roped off section near the gate that provides drinks to F pax while they wait for the cattle to get loaded, and an FA who jealously guards the F cabin bins, and then board F pax last.
#96
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,506
As a habitual early checker-inner, I'd have no problem with boarding according to the sequence number.
#97
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
Sure, no one is. But this thread isn't about making elites happy, is it? It's about an efficient boarding process. I'd have a lot more to post about UA making me happier.
Should groups 3 and 4 get to use the bypass lane too, or just elites? In those airports today where there aren't 5 separate chutes, there's no bypass lane for them. Or why not a disabled person who shows up late because their flight was delayed?
My opinion is no bypass lane.
Should groups 3 and 4 get to use the bypass lane too, or just elites? In those airports today where there aren't 5 separate chutes, there's no bypass lane for them. Or why not a disabled person who shows up late because their flight was delayed?
My opinion is no bypass lane.
To a majority, it is about maximizing both.
I agree with you that a bypass lane might slow down boarding some amount. I would argue that amount is negligible compared to the benefit it would bestow on elites. I really like the idea of a well marked and "progressive" bypass lane announcing already called groups. There are many reasons why one might be late to the boarding area (getting that last vodka soda in the club, being just one!) In my experience, when I have been later than Group 1, I have never held up the line since me bypassing the others just allowed me onto the jetway sooner where I stood and waited to actually board. Of course, other experiences may differ.
I am just of a different opinion than you. I am pro-bypass lane! I respect your right to a contrary opinion.
#98
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
To be honest, there is no one size fits all perfect boarding system. Too many different kinds of planes with too many different kinds of configurations. What works for a 737 may not work at all for a 777 or even a 757 boarding thru door 2L. When they enforce it and do the boarding per the policies they way UA does it is probably a decent compromise. Problem is they don't enforce the boarding groups, they don't enforce the carry on rules, they don't wait a little bit between the disabled group and the ones behind so it causes confusion and cluster. For the gates with only 2 lanes, if they had someone patrolling the lane and enforcing who should be in it at that time like Japan does, even those could work. But they don't so those are even more of a cluster.
#99
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
When I have checked luggage I board last.
#100
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
*zone 1: business, gs 1k plat gold
*zone 2: premier access star gold
*zone 3: credit card holders
everything else the same only 3 is 4, 4 is 5, etc
only thing i don't like is that cc holders get zone 2, i may get down to gold next year and i dunno how being equiv to the chase cc holders makes me feel (who wants to listen more about my feelings)
doesn't aa have like 8 zones or something
*zone 2: premier access star gold
*zone 3: credit card holders
everything else the same only 3 is 4, 4 is 5, etc
only thing i don't like is that cc holders get zone 2, i may get down to gold next year and i dunno how being equiv to the chase cc holders makes me feel (who wants to listen more about my feelings)
doesn't aa have like 8 zones or something
Last edited by WineCountryUA; Jul 14, 2016 at 5:04 pm Reason: Discuss the issues, not the posters; Unneeded snark deleted
#102
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
#103
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
I wonder if there's anyone who feels different and wants to board early for a reason other than having space for their carry-on.
#104
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
1) Get a head start on their PDB
2) Get settled in a window seat without having to bother another passagner
3) Looking to ask for seat swap before the passagner has settled in
4) Don't like standing in the jetway
#105
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Anarchy works
The quickest boarding process I ever experienced was on a secondary city mainland China domestic route. Zero etiquette, zero political correctness, zero regard for personal space. People literally pushing, shoving, and climbing over each other. Boarded a packed B737 in about 6 minutes.
While this was both highly amusing and highly offensive which is worse really: a Chinese fire drill, or people with low cognizant awareness of their surroundings and low sense of shared purpose in expediting the boarding process?
SunLover
While this was both highly amusing and highly offensive which is worse really: a Chinese fire drill, or people with low cognizant awareness of their surroundings and low sense of shared purpose in expediting the boarding process?
SunLover