Does United's 2016 Upgrade prioritization put ticket price above status?
#17
Original Poster
Join Date: Feb 2016
Location: DEN
Programs: UA 1K 2 MM, AA Exec Plat, Hyatt Plat, Marriott Gold, Starwood Gold, Hilton Gold
Posts: 26
Any gold or silver or platinum using miles or instruments will be ahead of a 1K hoping for a CPU (but not a 1K/GS waiting for Y/B/M instant upgrade). Did you ask if those Golds and Silvers ahead of you were using some kind of miles or instrument or on CPU?
Edit to add, maybe UA Insider could chime in here and put this to rest.
Edit to add, maybe UA Insider could chime in here and put this to rest.
Last edited by WineCountryUA; Feb 1, 2016 at 6:33 pm Reason: merging consecutive posts by same member
#18
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
You do realize just because they paid more, doesn't mean they're on a higher fare? It also depends on starting and final destination. If all this is true, I'm guessing they were Y/B fare which would put them above you. This is supposedly no longer how it works starting today.
#19
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
#20
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
So, UA Insider, you out there? Can you confirm this? Or confirm it is not true?
#21
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
I really think you misunderstand how upgrades work - and airport agents are definitely not well-versed in the MileagePlus program. There has been no change, other than UA finding ways to monetize the front cabin. Instrument waitlists, M/Y/B-ups, ToDs, fare class difference within Premier levels, displaced F passengers - all these will result in people moving ahead of you for forward cabin seats.
I'm getting less CPUs - it's not because UA has changed the program - it's because UA has figured out better ways of getting people up front other than CPUs.
And if you fly frequently between DEN and SFO, I hope AA is worth the trouble.
Last edited by IAH-OIL-TRASH; Feb 1, 2016 at 6:53 pm
#22
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I just sent UA Insider a PM with a link to this thread to please come put this tuner to bed. Or (shudder to think) confirm it. But I swear this came up a couple months ago and was proven to be false. We'll see if they respond.
#23
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
When someone can see it "only" costs (on average) $100 more to upgrade then they will pay it. I know I've done it. I think a lot of people do.
Corporate travel policies about looking lowest fare, etc. usually only apply when you use a corporate travel agency. When booking on your own you can generally get away with what you want to book and then deal with the accounting people on the back-end. That's if they even look at your fare code and know what it means.
The new website is the single most important reason why CPUs are going to go down the drain, IMO. RPUs have become meaningless now, too.
-RM
#25
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Ok, to expand on my question. Did you ask if they were on Y/B fares? Prior to today that would have put Gold and Silver and Platinum in front of you on the list. But that was always the case. As of today status less than 1K on a Y/B fare no longer gets that bump in priority on the upgrade list within 5 days of departure if waitlisted. And this scenario is the only one that makes sense where a supervisor would say they paid more so they are ahead of you.
#26
Original Poster
Join Date: Feb 2016
Location: DEN
Programs: UA 1K 2 MM, AA Exec Plat, Hyatt Plat, Marriott Gold, Starwood Gold, Hilton Gold
Posts: 26
YES. In addition, they have limited the number of Global Premier and Segment upgrades, i.e. you can never get them. Makes total sense, get people to spend more for a ticket and then upgrade them regardless of status of miles flown. I track this religiously. American Matched my status today - I'm now Exec Platinum and DONE with United.
#27
Original Poster
Join Date: Feb 2016
Location: DEN
Programs: UA 1K 2 MM, AA Exec Plat, Hyatt Plat, Marriott Gold, Starwood Gold, Hilton Gold
Posts: 26
I fly all over, and frankly connecting on an airline that does not trwat you like crap, fine with me. And I can tell you this, CPU's 2013 - 2015, 70% of the time. 2016 Year to date, 10% 1 out of 10 flights. Dropped from consistent 1-4 on the upgrade wait list when not upgraded to 14-16 and my flight miles went up last year. You really don't need to be a rocket scientist to figure out something is wrong, the data is all there. Use the United App, it tells all. Start asking questions on who's ahead of you and why. You will be very shocked at what you find.
Last edited by WineCountryUA; Feb 1, 2016 at 7:52 pm Reason: Discuss the issues, not the posters
#28
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Well, my Silver coworker was below me on the upgrade list today even though she had a higher fare and fare class (we were discussing how it works as she is likely to get to 1k this year).
I would take that as proof over an employee since I find most of them have no idea, they just rely on the system to do it correctly.
I would take that as proof over an employee since I find most of them have no idea, they just rely on the system to do it correctly.
#29
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
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Welcome to FlyerTalk
#30
Join Date: May 1999
Location: JFK, LGA, EWR
Programs: AA Platinum (Lifetime), United GS, HHonors Diamond, Shangri-la Diamond, Marriott Platinum
Posts: 549
well, talk about burying the lead!
that's remarkable. as a 1K for all of last year, i cleared two (2) upgrades without instruments.
two.
less than 4% of eligible flights.
so something is not quite right, unless you're only flying oddball routes with little elite traffic. if you actually and factually cleared 70% of your upgrades, it's no wonder you think there's something nefarious afoot.
but there isn't, other than what's been shared by others.
that's remarkable. as a 1K for all of last year, i cleared two (2) upgrades without instruments.
two.
less than 4% of eligible flights.
so something is not quite right, unless you're only flying oddball routes with little elite traffic. if you actually and factually cleared 70% of your upgrades, it's no wonder you think there's something nefarious afoot.
but there isn't, other than what's been shared by others.