bkjohnso

According to http://www.united.com/web/en-US/apps...omoCode=A15099

There is a promotion running for award travel within Japan. I can't however book ANY flights within Japan from Tokyo (NRT or ITM) to any destination within Japan for either money or miles. I've tried using both the 'old' and 'new' United sites and chrome and IE both logged in and incognito and get the same results. A sample booking attempt (with either flexible or set dates) between Tokyo and Sapporo yields: 'United does not offer service between Tokyo, JP (TYO - All Airports) and Sapporo, JP (CTS). Please modify your search criteria'.

BTW, specifying HND or NRT instead of all airports gives the same indication.
I've reported this to United...but who knows this could be a feature instead of a bug or else something very odd with my account/computer.

Is anyone else seeing this behavior?

hirohito888

That's incorrect, there are plenty of awards between HND-CTS from August 21 to October 16. ANA only releases domestic award tickets 45-60 days out, which is consistent with their timing for purchased tickets.

mrswirl

This has been a known issue for several years. You will need to call to book.

TakeTheATrain

If I remember correctly, you can only book one-ways within Japan using United award miles online. So if you are trying to do a roundtrip, try separating out each leg.

bkjohnso

I was trying to book after October 16th which is why I was seeing the issue. Thanks for the explanation. I will stop beating my head against the wall.