Email From UA Requesting Action and Non-Fillable Form After Lost Luggage Situation
Apr 8, 2015, 4:58 pm
#1
Original Poster
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Email From UA Requesting Action and Non-Fillable Form After Lost Luggage Situation
I really did not think it was possible but United is even stupider and more arrogant than I thought.
Ok United lost a suitcase , that happens and that is on the lost baggage thread.
but having lost the bag they send out emails demanding
Delayed baggage status – Action required
Action required? like i am a subordinate?
The action required is to print out and fill in by hand a lost property form. UNITED is too stupid backward and arrogant to Create an electronic form you can fill in on line, print out, sign and mail in.
Which means they are Dumber than the Post office.
I presume they put in on a Ford trimotor and then a donkey takes it to a man with a quill pen who adjusts his pinc-nez and green eye shade.
Unfreakinbelievable
Ok United lost a suitcase , that happens and that is on the lost baggage thread.
but having lost the bag they send out emails demanding
Delayed baggage status – Action required
Action required? like i am a subordinate?
The action required is to print out and fill in by hand a lost property form. UNITED is too stupid backward and arrogant to Create an electronic form you can fill in on line, print out, sign and mail in.
Which means they are Dumber than the Post office.
I presume they put in on a Ford trimotor and then a donkey takes it to a man with a quill pen who adjusts his pinc-nez and green eye shade.
Unfreakinbelievable
Last edited by FlyinHawaiian; Apr 8, 2015 at 7:29 pm Reason: original title was inflammatory and not indicative of the thread content
Apr 8, 2015, 5:03 pm
#3
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
I guess they could use some improvement in the way they phrase it. But still doesn't change the fact that you now have to do something to tell them the details. What would the alternative be, that they somehow sense that you've lost your bag?
Apr 8, 2015, 5:10 pm
#5
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
I think the OP's point is that UA still requires a handwritten paper form mailed in by snail mail rather than an electronic claim form and procedure.
Apr 8, 2015, 5:29 pm
#7
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Wonder how the OP likes having to mail in those paper AA vouchers and call in to use the credit for a canceled flight, both things that with UA can be done online. This has to be one of the more ridiculous rants that I've seen on FT in a while.
Apr 8, 2015, 5:49 pm
#8
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
It's really just as simple as let's make this as difficult for the customer as possible in the hope that they will just think that it is not worth it to go to the effort. For those who do follow through, United will probably ignore the first attempt leaving you to wait for a month without reply, then make you do it all over again. Then they will deny your claim on the basis of something that probably isn't true. Only after several rounds of you fighting hard will you get anywhere at all
Apr 8, 2015, 6:25 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
I really did not think it was possible but United is even stupider and more arrogant than I thought.
Ok United lost a suitcase , that happens and that is on the lost baggage thread.
but having lost the bag they send out emails demanding
Delayed baggage status – Action required
Action required? like i am a subordinate?
The action required is to print out and fill in by hand a lost property form. UNITED is too stupid backward and arrogant to Create an electronic form you can fill in on line, print out, sign and mail in.
Which means they are Dumber than the Post office.
I presume they put in on a Ford trimotor and then a donkey takes it to a man with a quill pen who adjusts his pinc-nez and green eye shade.
Unfreakinbelievable
Ok United lost a suitcase , that happens and that is on the lost baggage thread.
but having lost the bag they send out emails demanding
Delayed baggage status – Action required
Action required? like i am a subordinate?
The action required is to print out and fill in by hand a lost property form. UNITED is too stupid backward and arrogant to Create an electronic form you can fill in on line, print out, sign and mail in.
Which means they are Dumber than the Post office.
I presume they put in on a Ford trimotor and then a donkey takes it to a man with a quill pen who adjusts his pinc-nez and green eye shade.
Unfreakinbelievable
Apr 8, 2015, 7:05 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
It's really just as simple as let's make this as difficult for the customer as possible in the hope that they will just think that it is not worth it to go to the effort. For those who do follow through, United will probably ignore the first attempt leaving you to wait for a month without reply, then make you do it all over again. Then they will deny your claim on the basis of something that probably isn't true. Only after several rounds of you fighting hard will you get anywhere at all
Bingo.
Apr 8, 2015, 7:30 pm
#12
Join Date: Jul 2004
Location: tus
Programs: AA executive platinum, United premier gold, Hilton Diamond, Marriot Gold
Posts: 277
Maybe I'm missing something here, but when you're bag doesn't arrive on the carousel, don't you usuallyfile the claim right then and there are the airport?
Apr 8, 2015, 7:31 pm
#13
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
I have a question... Didn't UA copy DL with the ability to track your bag and file a complaint, all online and in one easy, computerized step? I mean, UA copies DL on most everything else, I figured that they must have copied this idea as well...
Last edited by FlyinHawaiian; Apr 8, 2015 at 7:34 pm Reason: off topic content removed
Apr 8, 2015, 9:00 pm
#14
Join Date: Jan 2014
Posts: 742
It's really just as simple as let's make this as difficult for the customer as possible in the hope that they will just think that it is not worth it to go to the effort. For those who do follow through, United will probably ignore the first attempt leaving you to wait for a month without reply, then make you do it all over again. Then they will deny your claim on the basis of something that probably isn't true. Only after several rounds of you fighting hard will you get anywhere at all
Don't fly united, don't check bags. They used to charge me $75 for every last minute award fee when I had the United Club card, was at least 20 min and waiting weeks for a refund each time. Ridiculous. I now only wish AA had such a card with no last minute fees. United miles were all burned prior last devaluation. Ana and Singapore have proven more useful since then.
https://www.youtube.com/watch?v=5YGc4zOqozo
Apr 8, 2015, 9:07 pm
#15
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
^
Don't fly united, don't check bags. They used to charge me $75 for every last minute award fee when I had the United Club card, was at least 20 min and waiting weeks for a refund each time. Ridiculous. I now only wish AA had such a card with no last minute fees. United miles were all burned prior last devaluation. Ana and Singapore have proven more useful since then.
https://www.youtube.com/watch?v=5YGc4zOqozo
Don't fly united, don't check bags. They used to charge me $75 for every last minute award fee when I had the United Club card, was at least 20 min and waiting weeks for a refund each time. Ridiculous. I now only wish AA had such a card with no last minute fees. United miles were all burned prior last devaluation. Ana and Singapore have proven more useful since then.
https://www.youtube.com/watch?v=5YGc4zOqozo
the way people just say "don't check bags". That's not always an option for people. I go for 10 days at a time and have things that have to be checked. So far (knock on wood) I have not had a problem with my checked bags in 18 years flying UA. Sure, bag been delayed a few times, but that's it (knock on wood again).