CO and UA are merging reservation systems message, why getting this in 2015?
Feb 27, 2015, 12:23 pm
#1
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Join Date: Nov 2013
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CO and UA are merging reservation systems message, why getting this in 2015?
As part of our merger, Continental and United have combined reservation systems. All customers have been issued a new confirmation number from our merged system. Please use your new confirmation number when managing your reservation and checking in for your flight. For your reference, we have listed your previous confirmation number(s) below.
Previous Continental confirmation:
Previous Continental confirmation:
Feb 27, 2015, 6:22 pm
#4
Join Date: Jun 2004
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My guess is your agent uses a different GDS than UA. UA/CO merged their GDS systems a few years ago and have only used one, Shares since that day.
Last edited by fastair; Feb 27, 2015 at 8:46 pm
Feb 27, 2015, 6:48 pm
#6
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Feb 27, 2015, 8:44 pm
#8
Join Date: Dec 2014
Posts: 747
I had this same issue a few months ago. I was surprised that there was really a separate confirmation number shown. Somewhere deep inside their system I think two numbers are still being generated when you fly former UA and former CO flights on the same itinerary.
They may have a single operating certificate and may be called United but there are behind the scenes things still happening as UA and CO.
They may have a single operating certificate and may be called United but there are behind the scenes things still happening as UA and CO.
Feb 27, 2015, 9:44 pm
#9
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Booked a trip DEN-EWR-DEL and round about back yesterday thru a corp TA. Apply GPUs, that don't clear, of course. I look today on .bomb and I don't have the itin listed?? Plug the confirmation code and name in and it pops up and give the message above. I'm guessing that there are some old CO and UA flights in there. Flying out of DEN and ORD mostly I don't 'cross-over' much. I didn't realize that they had so many IT issues still- or was this a TA thing?
Feb 28, 2015, 12:53 am
#10
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A coworker booked a trip through our corporate travel system (CW). He gave me the PNR and I applied an RPU to his trip (wait listed) on United.com. That changed the record locator with the above message.
This was in Jan 2015.
This was in Jan 2015.
Feb 28, 2015, 7:06 am
#11
Join Date: Nov 2009
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I have not experienced what the OP talked about but when I can stump multiple GS agents for hours on end to do a simple change of award travel something is wrong behind the scenes.
Feb 28, 2015, 11:21 am
#12
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
CO and UA are merging reservation systems, in 2015
I've experienced it with SHARES. Never with Apollo. Been 1K for 7 years. SHARES may cancel remaining segments if you get backed up on another flight and you remain on the original flight. Last month, I was literally sitting on a flight, when my reservation fell victim to this glitch - a United Reservations agent had just rebooked another one of my segments. It really is incredible how inferior Continental's system is from a customer experience standpoint. Of course, its real mission is to carefully manage the alphabet soup of fare codes to maximize short term revenue.
Feb 28, 2015, 12:33 pm
#13
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
I've experienced it with SHARES. Never with Apollo. Been 1K for 7 years. SHARES may cancel remaining segments if you get backed up on another flight and you remain on the original flight. Last month, I was literally sitting on a flight, when my reservation fell victim to this glitch - a United Reservations agent had just rebooked another one of my segments. It really is incredible how inferior Continental's system is from a customer experience standpoint. Of course, its real mission is to carefully manage the alphabet soup of fare codes to maximize short term revenue.