Who should I file my claim with?
Oct 25, 2014, 10:09 am
#1
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Who should I file my claim with?
I had a UAL award ticket for LAX-FRA-ATH-JTR. the LAX-FRA flight was cancelled and I was re routed via MUC. I made it however, to the original booking on the ATH-JTR leg. Not surprisingly, my checked in luggage arrived 2 full days later. The Lufthansa CS at MUC told me to buy my necessities and just submit a claim later which is exactly what I did.
Upon my return, I called UAL baggage claim and was told I should submit my claim with last airline who handled my luggage which in this case is Aegean. I can only expect Aegean will deny any responsibility since they had nothing to do with the mishandled luggage. The mishandling originated at LAX due to the cancelled flight.
Who should I file my claim with? Thanks in advance for all your input.
Upon my return, I called UAL baggage claim and was told I should submit my claim with last airline who handled my luggage which in this case is Aegean. I can only expect Aegean will deny any responsibility since they had nothing to do with the mishandled luggage. The mishandling originated at LAX due to the cancelled flight.
Who should I file my claim with? Thanks in advance for all your input.
Oct 25, 2014, 10:14 am
#3
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United was correct. It doesn't matter where the actual problem happened - you always claim with the airline who was supposed to ultimately deliver your bags at the end. They all have procedures to handle these situations.
Oct 25, 2014, 10:32 am
#5
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Yes, this is a good question. My comment above only applies when its one ticket (or one conjunctive ticket).
Oct 25, 2014, 4:58 pm
#6
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
Oct 25, 2014, 5:04 pm
#7
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
You file the failure to honor the ticket claim with United.
Oct 25, 2014, 5:07 pm
#8
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
Oct 25, 2014, 6:07 pm
#9
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
If you file with UA, they're going to deny everything saying they weren't the final carrier. Even if everything is ultimately UA's fault.
Oct 25, 2014, 6:20 pm
#10
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For your purposes, it is irrelevant who mishandled the luggage and whether the luggage was mishandled at all. Your claim is with A3. As the bag was delivered, apparently intact, you are stuck with whatever A3's policy is for interim reimbursements.
My suggestion is to make the claim on your baggage insurance and let them slug it out.
My suggestion is to make the claim on your baggage insurance and let them slug it out.
Oct 25, 2014, 9:21 pm
#11
Join Date: Oct 2009
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Incorrect, I had a pax who traveled Africa-somewhere-dxb-jfk / lga-hub-here
It was all on one "ticket" according to the pax, one itin from the TA. The claim should have been with Emirates. The pax wasn't happy. It wasn't a UA issue.
It was all on one "ticket" according to the pax, one itin from the TA. The claim should have been with Emirates. The pax wasn't happy. It wasn't a UA issue.
Oct 25, 2014, 9:32 pm
#12
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
(I only know of *S and *G...)
Oct 26, 2014, 12:30 am
#13
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It is one ticket, same Conf #. I'm back in the US and in this case, Aegean was the last plane I boarded, then the claim is vs Aegean? I wonder about the likelihood that I will ever be reimbursed, Aegean is a Greek airline and can easily dismiss my claim using the excuse of having their own policies and procedures. In this case, shouldn't all airlines follow the same rule amongst themselves when it comes to routine matters like mishandled luggage?
The reason for my concern is on the return, I purchased my one way JTR-ATH ticket from United, paid for the fare class that included a free checked luggage despite my Plat status with UAL just to make sure AND a printed confirmation that clearly states 1st bag is no cost. When I checked in with Aegean at the airport, they insisted that I pay for the checked bag (€25) because that's what they see in their "system" - whatever that means. Aegean in this case does not recognize or honor what UAL, their star alliance partner, sold to its customers nor recognize star alliance platinum status benefit regarding checked bags. They can conveniently claim that "they have their own rules" . Can they really do that? Should I have just purchased the ticket from Aegean instead of UAL?
Oct 26, 2014, 6:10 am
#14
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The final carrier who transported you for the direction. Since they had a break in JFK/LGA, if the bag did not arrive in JFK, then the carrier for DXB-JFK (EK) is the one to claim with.
Oct 26, 2014, 6:15 am
#15
Join Date: Aug 2012
Posts: 1
mishandled baggage
It is an agreement with all airlines that the final carrier is the one responsible for any claim, loss or reimbursements. Regardless of how your bag was checked. Whoever gets you to your destination the day of travel will take the claim. Airlines will square up with each other.