Award booking on UA but on partner - who owns cancellation or changes?
Jul 30, 2014, 1:49 am
#1
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Award booking on UA but on partner - who owns cancellation or changes?
I'm about to book my long planned mega vacation to Europe.
They are UA flights but standard award rates. However there are several saver awards but on *A partners. Since these are biz seats the miles amounts are vastly lower on the partner.
Suppose between now and the flight there are cancellations or changes. Who would have to own the issue, UA or the partner since I'm booking on UA.com with MP miles?
They are UA flights but standard award rates. However there are several saver awards but on *A partners. Since these are biz seats the miles amounts are vastly lower on the partner.
Suppose between now and the flight there are cancellations or changes. Who would have to own the issue, UA or the partner since I'm booking on UA.com with MP miles?
Jul 30, 2014, 1:57 am
#2
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Join Date: Apr 2013
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You deal with United for any changes to the itinerary. The only exception is if something goes wrong while you're in transit with a partner, i.e., Lufthansa delivers you late so you miss a connecting flight, Lufthansa deals with it.
Jul 30, 2014, 6:24 am
#3
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Post your routing for more suggestions ...
Jul 30, 2014, 7:01 am
#4
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Join Date: May 2001
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This happened recently with a friend of mine. AC had a schedule change and no more business class. UA opened the inventory in I for him and put him on it without much prodding.
Jul 30, 2014, 7:48 am
#6
Join Date: Aug 2004
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The system will most of the time rebook you to a less convenient route (as it happens regularly with CA awards) or omit that sector.
As other suggested you can ring UA and beg them to free space on their own aluminum.
Last edited by l etoile; Jul 30, 2014 at 9:30 am Reason: Off-topic comments deleted
Jul 30, 2014, 8:25 am
#7
Join Date: Dec 2011
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Your transatlantic flights are on Austrian Airlines, which also flies to Vienna from IAD, JFK and ORD. Are saver fares available through those airports?
Last edited by l etoile; Jul 30, 2014 at 9:32 am Reason: Removed now-deleted quote
Jul 30, 2014, 8:28 am
#8
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"Day of" issues, the operating airline.
Jul 30, 2014, 6:03 pm
#10
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
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