GS Phone Line Delays During Weather/IROPS
Jan 4, 2014, 1:56 pm
#1
Original Poster
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,273
GS Phone Line Delays During Weather/IROPS
"Im sorry, we are currently experiencing technical problems and cannot process your call. Please try again later"
nice.
nice.
Last edited by FlyinHawaiian; Jan 5, 2014 at 7:28 am Reason: vague thread title was leading to unfocused discussion
Jan 4, 2014, 2:25 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,861
Some non-elites or lower level elites are reporting being on hold for hours.
Jan 4, 2014, 2:27 pm
#3
Join Date: Apr 2012
Posts: 113
I tried going through the menu, got the same msg as you 3 times. Tried pressing 0 multiple times at menu and got an agent. Unfortunately she had to transfer me to the awards reservations which is the same number i originally dialed. I have been on hold for 2.5 hours. *crosses fingers
Jan 5, 2014, 12:50 am
#8
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
To put this in perspective...as an AA EXP during the recent ice storm in DFW, I received a flight cancellation notice on Sunday for a flight on Tuesday. Tried for nearly 5 hours to get through to get rebooked on the next flight, but got hungg up on three times by the system. Was eventually able to get through on monday and offered a flight nearly 10 hours later. Ended up buying a UA ticket instead and refund the remaining fare on AA.
The airlines are maximizing "capacity discipline" and reduce redundancy along the way. What we ate seeing is the result. A system where there is no slack and no ability to recover reasonably quickly....and all three majors are the exact same that way.
The airlines are maximizing "capacity discipline" and reduce redundancy along the way. What we ate seeing is the result. A system where there is no slack and no ability to recover reasonably quickly....and all three majors are the exact same that way.
Jan 5, 2014, 7:06 am
#9
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,694
To put this in perspective...as an AA EXP during the recent ice storm in DFW, I received a flight cancellation notice on Sunday for a flight on Tuesday. Tried for nearly 5 hours to get through to get rebooked on the next flight, but got hungg up on three times by the system. Was eventually able to get through on monday and offered a flight nearly 10 hours later. Ended up buying a UA ticket instead and refund the remaining fare on AA.
The airlines are maximizing "capacity discipline" and reduce redundancy along the way. What we ate seeing is the result. A system where there is no slack and no ability to recover reasonably quickly....and all three majors are the exact same that way.
The airlines are maximizing "capacity discipline" and reduce redundancy along the way. What we ate seeing is the result. A system where there is no slack and no ability to recover reasonably quickly....and all three majors are the exact same that way.
I once had my MSP direct cancel for MX and a single GA rescheduled 50 passengers in under 35 minutes. She probably got a bunch of complaints for brusqueness , because when people started hemming and hawing she made them step aside for the next Passenger. I gave her a "thumbs up slip" for her efficiency.
Last edited by FlyinHawaiian; Jan 5, 2014 at 7:13 am
Jan 5, 2014, 7:12 am
#10
FlyerTalk Evangelist
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To put this in perspective...as an AA EXP during the recent ice storm in DFW, I received a flight cancellation notice on Sunday for a flight on Tuesday. Tried for nearly 5 hours to get through to get rebooked on the next flight, but got hungg up on three times by the system. Was eventually able to get through on monday and offered a flight nearly 10 hours later. Ended up buying a UA ticket instead and refund the remaining fare on AA.
Jan 5, 2014, 7:17 am
#11
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Jan 5, 2014, 7:43 am
#12
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
I am part of a large group of EXPs...more than 700 of us. Many of us had hold times of several hours and many got disconnected often. That said, Saturday and Sunday are the days I had first hand experience with.
Jan 5, 2014, 8:04 am
#14
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Call-back feature taking 7 hours at Delta is an example of the variance.
No major airline is offering consistent phone service in this event.
At least on the Delta board they understand it's an order of magnitude event and closed the thread!
Jan 5, 2014, 8:08 am
#15
FlyerTalk Evangelist
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http://www.flyertalk.com/forum/delta...one-lines.html
Sample size of 1 isn't indicative. Call-back feature taking 7 hours at Delta is an example of the variance.
No major airline is offering consistent phone service in this event.
At least on the Delta board they understand it's an order of magnitude event and closed the thread!
Sample size of 1 isn't indicative. Call-back feature taking 7 hours at Delta is an example of the variance.
No major airline is offering consistent phone service in this event.
At least on the Delta board they understand it's an order of magnitude event and closed the thread!
