Upgrade list says Booked 15 Checked In 23 ???
Jun 30, 2013, 12:09 am
#1
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Upgrade list says Booked 15 Checked In 23 ???
This is a new one for me. I'm tracking Upgrades SEA-ANC. The flight for tonight, June 29, UA 565, shows in the Upgrade list Capacity 24 Booked 15 Checked in 23. What is this? Why do more show checked in than booked? SHARES problems again?
Everyone check the flights you are watching and see if this problem shows up for other flights.
Everyone check the flights you are watching and see if this problem shows up for other flights.
Last edited by mkr; Jun 30, 2013 at 12:30 pm Reason: typo fix, clarity added , bolding
Jun 30, 2013, 12:33 am
#5
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Jun 30, 2013, 12:36 am
#6
Join Date: Feb 2009
Location: The World.
Programs: UA MP/UC - "RIP Tulip Plat"
Posts: 1,225
Jun 30, 2013, 12:46 am
#7
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Oops, I forgot, this is UA's state-of-the-art "SCARES"
COMPUTER SYSTEM. The same system that 15 months after the merger cannot consistently process CPUs or upgrade Companions of Premier members consistently. 
"Is this any way to run an airline?" (Old National Airlines commercial).
Last edited by mkr; Jun 30, 2013 at 1:57 am Reason: spellin', addin'
Jun 30, 2013, 4:30 am
#8
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
But the cleared list will show instrument/mileage upgrades, CPUs prior to T-24, CPUs from the airport list and NRSAs. I would imagine that one of those groups were cleared onto the flight but may have not been processed properly to show as 'booked'. I've had CPUs where my upgrade was simply written on my BP, I imagine I didn't show as booked but was cleared.
Jun 30, 2013, 8:55 am
#9
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
But the cleared list will show instrument/mileage upgrades, CPUs prior to T-24, CPUs from the airport list and NRSAs. I would imagine that one of those groups were cleared onto the flight but may have not been processed properly to show as 'booked'. I've had CPUs where my upgrade was simply written on my BP, I imagine I didn't show as booked but was cleared.
I really think there is some glitch in the SHARES system where passengers go to look at the cleared Upgrade lists ("Flight Status and Information" link on UA.com) so that the information is not showing properly. As I have been watching some other upgrade lists since I noticed this on 6/29, I have noticed this same aberration appear.
I have watched upgrade lists many times and have never seen this type of information displayed before.
Last edited by mkr; Jun 30, 2013 at 9:02 am Reason: clarity
Jun 30, 2013, 9:50 am
#10
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Thanks alex_b. I know that all types of upgrades get listed there in the Cleared Upgrade list. But even the GA needs to enter something into the computer for record-keeping. They have to turn in reports to their managers.
I really think there is some glitch in the SHARES system where passengers go to look at the cleared Upgrade lists ("Flight Status and Information" link on UA.com) so that the information is not showing properly. As I have been watching some other upgrade lists since I noticed this on 6/29, I have noticed this same aberration appear.
I have watched upgrade lists many times and have never seen this type of information displayed before.
I really think there is some glitch in the SHARES system where passengers go to look at the cleared Upgrade lists ("Flight Status and Information" link on UA.com) so that the information is not showing properly. As I have been watching some other upgrade lists since I noticed this on 6/29, I have noticed this same aberration appear.
I have watched upgrade lists many times and have never seen this type of information displayed before.
Tonights flights seem to be back to adding up properly.
Jun 30, 2013, 11:34 am
#12
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
Thanks alex_b. I know that all types of upgrades get listed there in the Cleared Upgrade list. But even the GA needs to enter something into the computer for record-keeping. They have to turn in reports to their managers.
I really think there is some glitch in the SHARES system where passengers go to look at the cleared Upgrade lists ("Flight Status and Information" link on UA.com) so that the information is not showing properly. As I have been watching some other upgrade lists since I noticed this on 6/29, I have noticed this same aberration appear.
I have watched upgrade lists many times and have never seen this type of information displayed before.
I really think there is some glitch in the SHARES system where passengers go to look at the cleared Upgrade lists ("Flight Status and Information" link on UA.com) so that the information is not showing properly. As I have been watching some other upgrade lists since I noticed this on 6/29, I have noticed this same aberration appear.
I have watched upgrade lists many times and have never seen this type of information displayed before.
Everyone, check the Upgrade lists for the flights you are watching and see if this aberration of the discrepancy between booked and checked in shows up on any of your flights and please report back to the community.
Last edited by mkr; Jun 30, 2013 at 12:33 pm Reason: bolding
Jun 30, 2013, 12:08 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,928
Jul 7, 2013, 4:44 pm
#14
Suspended
Original Poster
Join Date: May 2010
Location: Just outside Big D, or many other places in big metal tubes
Programs: WN Rpd.Rwrds, AA, was longtime CO very top Elite tier, Overentitled UA Lifetime 1K (since 2012)
Posts: 1,334
I have watched several other night flights from SEA-ANC since I originally posted this information. It has occurred a couple of other times that more "checked-in" show up for First Class than booked.
I still wonder if there is a SHARES problem? Has anyone else seen this aberration of more checked in than booked for First Class?
I still wonder if there is a SHARES problem? Has anyone else seen this aberration of more checked in than booked for First Class?
Jul 7, 2013, 6:52 pm
#15
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Could this have to do with the fact that the SEA-ANC flight continues on from Houston? Maybe the "15" booked only represents those with tickets reflecting SEA-ANC, and doesn't count those with tickets booked for IAH-ANC?