UA at the bottom in the 2013 JD Power Rankings.
May 15, 2013, 6:25 pm
#1
Original Poster
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
UA at the bottom in the 2013 JD Power Rankings.
http://www.jdpower.com/consumer-rati...tudy/index.htm
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
May 15, 2013, 6:42 pm
#3
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
I don't understand why this is news. Most of us aren't surprised. Good job Jeff - I would really like to hear him in his welcome video actually tell the truth for once. I think the video should start with "I declare under the penalty of perjury.."
May 15, 2013, 6:44 pm
#4
Original Poster
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
US and UA were substantially below that. AA was 660 (full service airlines almost all ranked lower than discounters, but that may have to do with expectations) and it was the next lowest.
May 15, 2013, 6:53 pm
#5
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
Posts: 24,709
Hmm... I understand that Alaska Air isn't a perfect match for most (or anyone) here but I status matched over to them in Jan, 2013. Zero regrets even though most days I end up flying DL. UA just got way too complacent for me over the last 2 years. Wish Larry was still around.
Oh yeah, they topped the JD Power list released today for traditional carriers. Six years in a row. Time to reward those that put forth the effort.
Oh yeah, they topped the JD Power list released today for traditional carriers. Six years in a row. Time to reward those that put forth the effort.
May 15, 2013, 6:57 pm
#6
Suspended
Join Date: Jun 2012
Programs: UA PP, AA, DL, BA, CX, SPG, HHonors
Posts: 2,002
You are wrong. UAs score was 641, US (due mostly to fees) was 630, lowest of the discount airlines was AirTran at 705.
US and UA were substantially below that. AA was 660 (full service airlines almost all ranked lower than discounters, but that may have to do with expectations) and it was the next lowest.
US and UA were substantially below that. AA was 660 (full service airlines almost all ranked lower than discounters, but that may have to do with expectations) and it was the next lowest.
And AA is below DL, so those who proclaim "AA is the greatest" is clearing living inside ivory towers
May 15, 2013, 7:08 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
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Posts: 21,169
May 15, 2013, 7:21 pm
#8
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Join Date: Sep 2008
Location: Jersey Shore/YYZ
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http://www.jdpower.com/consumer-rati...tudy/index.htm
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
May 15, 2013, 7:37 pm
#9
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,951
May 15, 2013, 7:50 pm
#10
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_4 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B350 Safari/8536.25)
Without a doubt. EXP >>>> 1K by a mile
Without a doubt. EXP >>>> 1K by a mile
May 15, 2013, 8:02 pm
#11
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 833
May 15, 2013, 8:03 pm
#12
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
May 15, 2013, 8:04 pm
#13
Join Date: Jun 2011
Location: Los Angeles, San Francisco, and Osaka
Programs: United Mileage Plus Premier Executive
Posts: 581
PMCO policies have led to the bad experience for the customer at the new United. United Air Lines would have been in much better shape if they would have merged with USAirways. Continental was faltering in the mid to late 2000s and have brought their poor policies to this new airline which is highly unpopular among the travelers today. United needs new leadership to help the come out of this downfall.
May 15, 2013, 8:11 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Note that the OP noted "rankings" not the "physical" list. The physical list is sorted (shockingly!!!) alphabetically after the winner - did you not notice that? Best to nitpick when you're accurate about something.
May 15, 2013, 8:13 pm
#15
Original Poster
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Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Perhaps the subtlety of my comment was lost on both of you (or you did not read the rankings)....
Since UA is going to increase its fee income, perhaps next year they will edge out US for the BOTTOM of the rankings... [UA got a 3 for fees this year, US got a 2, lower being worse]Given that Parker has made a big point of saying that they are going to improve service, and US has been increasing service levels, and UA is cutting both, I actually think its probably a given that UA will lap US in the bad bad airline department next year.
