Is UA's Mileage Calculator Buggy/Broken? {YES} and Now Gone
Jun 1, 2012, 1:48 pm
#1
Original Poster
Join Date: Mar 2012
Posts: 10
Is UA's Mileage Calculator Buggy/Broken? {YES} and Now Gone
Noticed something interesting about mileage postings from trips I did on full fare (Y class) tickets.
Flight from LGA - IAH is 1,416 base miles. With the 25% bonus for Y, I should get a 354 mile bonus, bringing the total to 1,770. However, since I am Silver, i'm supposed to get 25% for that as well, so shouldn't I actually receive a total of 1,416+354+354 = 2,124? (Unless they choose to compound the bonuses which would bring it to 2,212.5 miles.)
I only received 1,770 miles - 1,416 base miles and a 354 mile bonus.
I feel this is an error due to the way their own Mileage calculator works here:
http://www.united.com/CMS/en-US/Mark...es/united.aspx
If I put in LGA-IAH one-way on a discount economy with no status, I get 1,416. If I change to Y class, I get 1,770. If I then bump up to Silver, I get 1,770 also, however it actually lists two separate bonuses of 354 each - yet it must only be adding one of them.
If I choose GS status, it still shows 1,770, even though it lists two bonuses - one at 354, and one at 1,416 (the 100% bonus for 1k & GS) - effectively proving that it is ignoring the bonus for premiere members.
Here is the kicker - if I then change the ticket type to standard economy, it changes the value to 2,832 miles - the single 100% bonus for Premiere status.
If anyone is still with me after all that, is this an error with the way mileage is posting? It seems that if there is a Premiere member and the base miles are anything more than 100% based on fare class, it only gives the fare class bonus and ignores the Premiere bonus.
Can anyone else who took Y/B flights while being a premiere confirm how their mileage posted?
Flight from LGA - IAH is 1,416 base miles. With the 25% bonus for Y, I should get a 354 mile bonus, bringing the total to 1,770. However, since I am Silver, i'm supposed to get 25% for that as well, so shouldn't I actually receive a total of 1,416+354+354 = 2,124? (Unless they choose to compound the bonuses which would bring it to 2,212.5 miles.)
I only received 1,770 miles - 1,416 base miles and a 354 mile bonus.
I feel this is an error due to the way their own Mileage calculator works here:
http://www.united.com/CMS/en-US/Mark...es/united.aspx
If I put in LGA-IAH one-way on a discount economy with no status, I get 1,416. If I change to Y class, I get 1,770. If I then bump up to Silver, I get 1,770 also, however it actually lists two separate bonuses of 354 each - yet it must only be adding one of them.
If I choose GS status, it still shows 1,770, even though it lists two bonuses - one at 354, and one at 1,416 (the 100% bonus for 1k & GS) - effectively proving that it is ignoring the bonus for premiere members.
Here is the kicker - if I then change the ticket type to standard economy, it changes the value to 2,832 miles - the single 100% bonus for Premiere status.
If anyone is still with me after all that, is this an error with the way mileage is posting? It seems that if there is a Premiere member and the base miles are anything more than 100% based on fare class, it only gives the fare class bonus and ignores the Premiere bonus.
Can anyone else who took Y/B flights while being a premiere confirm how their mileage posted?
Last edited by emt60; Jun 1, 2012 at 2:15 pm
Jun 1, 2012, 2:48 pm
#3
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Yes, you should get both bonuses.
Note that the "Award Miles" column on the statement should already included the Y/B booking class bonus, and the "Bonus" column just the bonus Silver miles.
I flew SFO-MSY and back earlier this year. One direction was full Y, the other was L. For the full Y, the miles posted as 2388+477, and for the L they posted as 1911+477. Is it possible you were just looking at the bonus column and didn't notice that the base miles column was already 1770?
Note that the "Award Miles" column on the statement should already included the Y/B booking class bonus, and the "Bonus" column just the bonus Silver miles.
I flew SFO-MSY and back earlier this year. One direction was full Y, the other was L. For the full Y, the miles posted as 2388+477, and for the L they posted as 1911+477. Is it possible you were just looking at the bonus column and didn't notice that the base miles column was already 1770?
Jun 1, 2012, 3:14 pm
#4
Original Poster
Join Date: Mar 2012
Posts: 10
Yes, you should get both bonuses.
Note that the "Award Miles" column on the statement should already included the Y/B booking class bonus, and the "Bonus" column just the bonus Silver miles.
I flew SFO-MSY and back earlier this year. One direction was full Y, the other was L. For the full Y, the miles posted as 2388+477, and for the L they posted as 1911+477. Is it possible you were just looking at the bonus column and didn't notice that the base miles column was already 1770?
Note that the "Award Miles" column on the statement should already included the Y/B booking class bonus, and the "Bonus" column just the bonus Silver miles.
I flew SFO-MSY and back earlier this year. One direction was full Y, the other was L. For the full Y, the miles posted as 2388+477, and for the L they posted as 1911+477. Is it possible you were just looking at the bonus column and didn't notice that the base miles column was already 1770?
Jun 1, 2012, 3:43 pm
#5
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Noticed something interesting about mileage postings from trips I did on full fare (Y class) tickets.
Flight from LGA - IAH is 1,416 base miles. With the 25% bonus for Y, I should get a 354 mile bonus, bringing the total to 1,770. However, since I am Silver, i'm supposed to get 25% for that as well, so shouldn't I actually receive a total of 1,416+354+354 = 2,124? (Unless they choose to compound the bonuses which would bring it to 2,212.5 miles.)
I only received 1,770 miles - 1,416 base miles and a 354 mile bonus.
I feel this is an error due to the way their own Mileage calculator works here:
http://www.united.com/CMS/en-US/Mark...es/united.aspx
If I put in LGA-IAH one-way on a discount economy with no status, I get 1,416. If I change to Y class, I get 1,770. If I then bump up to Silver, I get 1,770 also, however it actually lists two separate bonuses of 354 each - yet it must only be adding one of them.
If I choose GS status, it still shows 1,770, even though it lists two bonuses - one at 354, and one at 1,416 (the 100% bonus for 1k & GS) - effectively proving that it is ignoring the bonus for premiere members.
Here is the kicker - if I then change the ticket type to standard economy, it changes the value to 2,832 miles - the single 100% bonus for Premiere status.
If anyone is still with me after all that, is this an error with the way mileage is posting? It seems that if there is a Premiere member and the base miles are anything more than 100% based on fare class, it only gives the fare class bonus and ignores the Premiere bonus.
Can anyone else who took Y/B flights while being a premiere confirm how their mileage posted?
Flight from LGA - IAH is 1,416 base miles. With the 25% bonus for Y, I should get a 354 mile bonus, bringing the total to 1,770. However, since I am Silver, i'm supposed to get 25% for that as well, so shouldn't I actually receive a total of 1,416+354+354 = 2,124? (Unless they choose to compound the bonuses which would bring it to 2,212.5 miles.)
I only received 1,770 miles - 1,416 base miles and a 354 mile bonus.
I feel this is an error due to the way their own Mileage calculator works here:
http://www.united.com/CMS/en-US/Mark...es/united.aspx
If I put in LGA-IAH one-way on a discount economy with no status, I get 1,416. If I change to Y class, I get 1,770. If I then bump up to Silver, I get 1,770 also, however it actually lists two separate bonuses of 354 each - yet it must only be adding one of them.
If I choose GS status, it still shows 1,770, even though it lists two bonuses - one at 354, and one at 1,416 (the 100% bonus for 1k & GS) - effectively proving that it is ignoring the bonus for premiere members.
Here is the kicker - if I then change the ticket type to standard economy, it changes the value to 2,832 miles - the single 100% bonus for Premiere status.
If anyone is still with me after all that, is this an error with the way mileage is posting? It seems that if there is a Premiere member and the base miles are anything more than 100% based on fare class, it only gives the fare class bonus and ignores the Premiere bonus.
Can anyone else who took Y/B flights while being a premiere confirm how their mileage posted?
You should have earned 100% + 25% bonus for Y + 25% bonus for Silver = 150% redeemable miles for any flights actually taken after 3/3. Note that the 25% bonus for Y started on 3/3.
Jun 1, 2012, 4:43 pm
#6
Original Poster
Join Date: Mar 2012
Posts: 10
Jun 1, 2012, 4:47 pm
#7
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Jun 1, 2012, 5:23 pm
#8
Original Poster
Join Date: Mar 2012
Posts: 10
Nov 25, 2012, 8:14 am
#10
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, SPG PLAT, HYATT PLAT, HH GOLD, AA GOLD, MR GOLD
Posts: 1,179
Looks like this still is not fixed....
I just tried the following (ORD-LHR - 1 way each time)
Econ + No Status
First + No Status
Econ + 1K
Full Econ + 1K
Business + 1K
First + 1K
And on a few of the results is does not add in the bonuses...
Does anyone have an update to the question if after ACTUAL travel they are having consistant incorrect postings of bonus miles?
I really dread the idea of going back and triple checking flights that "on the surface glance" posted correctly...
I just tried the following (ORD-LHR - 1 way each time)
Econ + No Status
First + No Status
Econ + 1K
Full Econ + 1K
Business + 1K
First + 1K
And on a few of the results is does not add in the bonuses...
Does anyone have an update to the question if after ACTUAL travel they are having consistant incorrect postings of bonus miles?
I really dread the idea of going back and triple checking flights that "on the surface glance" posted correctly...
Nov 26, 2012, 5:03 pm
#11
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Looks like this still is not fixed....
I just tried the following (ORD-LHR - 1 way each time)
Econ + No Status
First + No Status
Econ + 1K
Full Econ + 1K
Business + 1K
First + 1K
And on a few of the results is does not add in the bonuses...
Does anyone have an update to the question if after ACTUAL travel they are having consistant incorrect postings of bonus miles?
I really dread the idea of going back and triple checking flights that "on the surface glance" posted correctly...
I just tried the following (ORD-LHR - 1 way each time)
Econ + No Status
First + No Status
Econ + 1K
Full Econ + 1K
Business + 1K
First + 1K
And on a few of the results is does not add in the bonuses...
Does anyone have an update to the question if after ACTUAL travel they are having consistant incorrect postings of bonus miles?
I really dread the idea of going back and triple checking flights that "on the surface glance" posted correctly...
Jan 22, 2013, 8:16 pm
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
http://www.flyertalk.com/forum/unite...nus-error.html
Mar 14, 2013, 2:58 pm
#14
Join Date: Mar 2013
Posts: 9
Is UA's Mileage Calculator Buggy? Additional 75% / 150% Member Bonus?
Hi all,
From UA's mileage calculator, it seems that something is slightly off:
1. UA's mileage table
http://www.united.com/CMS/en-US/Mark...es/united.aspx
2. UA's mileage calculator
http://www.united.com/web/en-US/apps...r/default.aspx
Let's take Business (J,C,D) class as an example:
Actual miles between SFO-NRT: 5124
According to (1) RDM: 5124 * 1.75 = 8967 EQM: 5124 * 1.5 = 7686
According to (2) RDM: 5124 * (1.75 + 0.75) = 12810 EQM: 5124 * 1.5 = 7686
I don't understand the 75% "Member (no Premier status) Bonus" part, can someone clarify?
It gets even crazier if you go to 1st Class, the RDM goes up to 400% (250% according to the table, and additional 150% from "Member Bonus".
From UA's mileage calculator, it seems that something is slightly off:
1. UA's mileage table
http://www.united.com/CMS/en-US/Mark...es/united.aspx
2. UA's mileage calculator
http://www.united.com/web/en-US/apps...r/default.aspx
Let's take Business (J,C,D) class as an example:
Actual miles between SFO-NRT: 5124
According to (1) RDM: 5124 * 1.75 = 8967 EQM: 5124 * 1.5 = 7686
According to (2) RDM: 5124 * (1.75 + 0.75) = 12810 EQM: 5124 * 1.5 = 7686
I don't understand the 75% "Member (no Premier status) Bonus" part, can someone clarify?
It gets even crazier if you go to 1st Class, the RDM goes up to 400% (250% according to the table, and additional 150% from "Member Bonus".
Mar 14, 2013, 5:58 pm
#15
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859