Mar 27, 2013, 1:49 pm
Last edit by: alex_b
Many of the questions about the validity of itineraries containing open jaws or stopovers can be found in the wiki at: Consolidated Rules for Open Jaw and Stopver Award Flights. Please read that prior to posting questions.
MileagePlus Star Alliance Travel Rules
http://www.united.com/web/en-US/content/mileageplus/awards/travel/starairawards.aspx
MileagePlus Star Alliance Travel Rules
http://www.united.com/web/en-US/content/mileageplus/awards/travel/starairawards.aspx
Consolidated "Is My Planned MileagePlus Award Itinerary Valid?" Thread [Merged]
Sep 1, 2012, 8:14 pm
#31
Join Date: Jun 2008
Posts: 4,187
No, read the proceeding posts. JFK-YYZ is operated by AC, not UA. AC does not have authority to transport pax from US to US via Canada.
Sep 1, 2012, 8:26 pm
#32
Join Date: Jan 2012
Location: BGM/ PHL
Programs: US (Silver, *A Silver), AA, Starbucks (Gold)
Posts: 2,242
UA should be able to route you this way, assuming availability - there is no legal or other reason they can not sell a US-US itinerary with a connection in Canada (award or revenue). In fact, once in a while, these kinds of itinerary's have been available for sale online. The only thing is, the passenger must clear customs going into and leaving Canada, so must have the proper documentation for this.
AC, on the other hand, can definitely not sell this kind of ticket, though can probably do it as an award. I've definitely booked US-US award tickets through Aeroplan. Not sure exactly why, but if I had to guess, mine is that because awards are booked on operating carrier flight number, and not as a codeshare. In that way, I don't think its any different than a Canadian travel agent booking a wholly US itinerary.
AC, on the other hand, can definitely not sell this kind of ticket, though can probably do it as an award. I've definitely booked US-US award tickets through Aeroplan. Not sure exactly why, but if I had to guess, mine is that because awards are booked on operating carrier flight number, and not as a codeshare. In that way, I don't think its any different than a Canadian travel agent booking a wholly US itinerary.
Oct 23, 2012, 6:15 pm
#34
Join Date: Jul 2009
Posts: 552
Is this award routing valid?
My father was trying to book a trip to Myanmar from the US, and he was told that the routing he wanted (in one direction) was invalid, and the agent split it up into two awards and charged him for both.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
Oct 23, 2012, 6:22 pm
#35
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Assuming no connections of more than 24 hours en route it should be fine.
Oct 23, 2012, 6:25 pm
#36
Join Date: Jul 2009
Posts: 552
Nope. No long connections.
You don't happen to know the place in the routing rules to which I should have him refer an agent to get it corrected, do you? He already booked it, and now he has to go get his miles back.
Thanks.
You don't happen to know the place in the routing rules to which I should have him refer an agent to get it corrected, do you? He already booked it, and now he has to go get his miles back.
Thanks.
Oct 23, 2012, 9:09 pm
#37
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Lately, the routing rules permitted on CO's systems have been "whatever the computer lets you book."
Oct 23, 2012, 9:49 pm
#39
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,341
Regardless, this sounds like a "hang up and try again". He (or you on his behalf) should keep trying until he gets an agent that will price it correctly, then point out that the existing award was mis-priced and ask for the redeposit fee (I'm assuming he's not Plat or above) to be waived.
If it's within 24 hours of booking, I believe he can redeposit for free regardless (can anybody confirm whether that DOT rule applies to award bookings?)
Oct 23, 2012, 9:59 pm
#40
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
My father was trying to book a trip to Myanmar from the US, and he was told that the routing he wanted (in one direction) was invalid, and the agent split it up into two awards and charged him for both.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
Oct 24, 2012, 8:42 am
#41
Join Date: Sep 2005
Location: New York, NY
Programs: United Platinum, Hilton Gold
Posts: 281
My father was trying to book a trip to Myanmar from the US, and he was told that the routing he wanted (in one direction) was invalid, and the agent split it up into two awards and charged him for both.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
The routing he wants is:
RGN-BKK-CDG-EWR-IAH
I would have thought that would have been a valid routing, am I wrong? If I'm correct, is there anything in particular that I should tell him to say or refer to when challenging the information he was given?
Thanks much.
Oct 24, 2012, 9:24 am
#42
Join Date: Jul 2009
Posts: 552
Thanks everyone.
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
The agent said that the problem is that the BKK-CDG segment is in O class on TG, and that it cannot be combined with the I class from CDG-EWR-IAH.
I pointed out to her that I had made many itineraries of mixed I/O classes, but she said that it was a rule from TG.
I pointed out that you can book a ticket on the website that is BKK-FCO-FRA with the first leg in O and the second in I, but she said that it was when you crossed the ocean that the rule kicked into effect.
She's just making stuff up, right? I've never known the operating carriers rules to have any bearing on an award ticket's validity; isn't it based solely on UA's rules?
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
The agent said that the problem is that the BKK-CDG segment is in O class on TG, and that it cannot be combined with the I class from CDG-EWR-IAH.
I pointed out to her that I had made many itineraries of mixed I/O classes, but she said that it was a rule from TG.
I pointed out that you can book a ticket on the website that is BKK-FCO-FRA with the first leg in O and the second in I, but she said that it was when you crossed the ocean that the rule kicked into effect.
She's just making stuff up, right? I've never known the operating carriers rules to have any bearing on an award ticket's validity; isn't it based solely on UA's rules?
Last edited by tvetter01; Oct 24, 2012 at 9:38 am
Oct 24, 2012, 1:16 pm
#43
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Thanks everyone.
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
The agent said that the problem is that the BKK-CDG segment is in O class on TG, and that it cannot be combined with the I class from CDG-EWR-IAH.
I pointed out to her that I had made many itineraries of mixed I/O classes, but she said that it was a rule from TG.
I pointed out that you can book a ticket on the website that is BKK-FCO-FRA with the first leg in O and the second in I, but she said that it was when you crossed the ocean that the rule kicked into effect.
She's just making stuff up, right? I've never known the operating carriers rules to have any bearing on an award ticket's validity; isn't it based solely on UA's rules?
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
The agent said that the problem is that the BKK-CDG segment is in O class on TG, and that it cannot be combined with the I class from CDG-EWR-IAH.
I pointed out to her that I had made many itineraries of mixed I/O classes, but she said that it was a rule from TG.
I pointed out that you can book a ticket on the website that is BKK-FCO-FRA with the first leg in O and the second in I, but she said that it was when you crossed the ocean that the rule kicked into effect.
She's just making stuff up, right? I've never known the operating carriers rules to have any bearing on an award ticket's validity; isn't it based solely on UA's rules?
Oct 24, 2012, 1:25 pm
#44
Join Date: Mar 2012
Posts: 989
I agree! I recently booked TPE-BKK-CDG and there is no F from TPE-BKK so it was in I and BKK-CDG is in F. The only issue I see here may be the fact that you have more than 3 segments. Maybe More experienced FTers can confirm that?
Oct 24, 2012, 2:41 pm
#45
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Thanks everyone.
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
It is part of a round trip, and the outbound is across the pacific. The agents have already split it into separate itineraries, though, so he's now got three one way awards (IAH-RGN (across the pacific), RGN-CDG, CDG-IAH).
He's 1K, so he's not worried about redeposit fees, etc.
An O class RTW is 350k miles.
