Who Misses Glenn Tilton?
May 19, 2012, 12:50 pm
#1
Original Poster
Join Date: Oct 2009
Location: Somewhere over the rainbow
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Posts: 3,811
Who Misses Glenn Tilton?
After reading all these threads about Smisek, SHARES, devaluation of MileagePlus benefits, and Rainey's recent remark about over-entitlement.. I'd like to know how many of you UA elites miss Tilton? There was a good number of people who were pleased to see Tilton leaving and have Smisek coming in...
May 19, 2012, 12:52 pm
#2
Join Date: Dec 2007
Location: Las Vegas
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
That demkr guy sure does.
I think I just miss Real UA management
That demkr guy sure does.
I think I just miss Real UA management
Last edited by iluv2fly; May 19, 2012 at 3:35 pm Reason: merge/edit
Tilton was the champion of airline mergers, remember?
May 19, 2012, 12:59 pm
#4
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
I spent several hours reading past post by FT's that complain about Smisek and find that many are the same folks that complained about Tilton. Probably wouldn't make any difference who is CEO.
May 19, 2012, 1:01 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
Tilton was VASTLY better than $misek. Under his tenure, United maintained a very strong loyalty program, improved financial performance and improved the long-haul hard product tremendously.
$misek has done little since he took over but lie, slash & burn, and destroy goodwill with both employees and customers.
$misek has done little since he took over but lie, slash & burn, and destroy goodwill with both employees and customers.
May 19, 2012, 1:02 pm
#6
Join Date: Aug 2011
Programs: UA 2P, UC, Hertz 5*, Hilton Diamond
Posts: 513
May 19, 2012, 1:06 pm
#7
Join Date: Dec 2010
Location: Chicago
Programs: AA EXP, UA former 1K (1.9MM and gone), Marriott LT Plat, Hilton Diamond, SPG Plat
Posts: 1,111
I have no complaints as a customer with Tilton's management, but a lot of employees seemed to dislike him. I can't help but wonder how many of them have changed their opinion now that they've had a chance to see their new boss in action.
May 20, 2012, 12:27 am
#11
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Glenn Tilton gift wrapped United for sale.
While many of you think the new management sucks, it was the old management that was gift wrapping United for sale. Program change was inevitable whether CO had merged with United or not.
Jiburi
Jiburi
May 20, 2012, 12:33 am
#12
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Glenn was all about bread & circuses. He knew that he could cover all manner of ills by throwing us lots of e-certs, E+ for elites, and give us the perception that we were special even though we were on planes that looked older than their years, endured countless mechanical delays and had us flying on a bankrupt airline that often felt like a bankrupt airline and yet we still stayed with United.
And he gave us "The Great Offer." Fax in your statements from other airline programs and get 2, 4 or 6,000 EQMs. Such a deal!
I don't think we ever gave too much thought to sticking with United because better times must surely be ahead. We stayed because the value proposition made sense. For customers.
I knew we'd see a reduction in the bread & circuses approach with Jeff S, but I thought there would be at least a small amount of smoke & mirrors. I was very surprised with how rapidly he tore apart the prior system, and saw the elite loyalty program as a liability instead of asset.
Ultimately, the dismantling of loyalty programs might affect the strength of Star Alliance itself, something that Glenn was very close to but what about Jeff?
And he gave us "The Great Offer." Fax in your statements from other airline programs and get 2, 4 or 6,000 EQMs. Such a deal!
I don't think we ever gave too much thought to sticking with United because better times must surely be ahead. We stayed because the value proposition made sense. For customers.
I knew we'd see a reduction in the bread & circuses approach with Jeff S, but I thought there would be at least a small amount of smoke & mirrors. I was very surprised with how rapidly he tore apart the prior system, and saw the elite loyalty program as a liability instead of asset.
Ultimately, the dismantling of loyalty programs might affect the strength of Star Alliance itself, something that Glenn was very close to but what about Jeff?
Last edited by Mike Jacoubowsky; May 20, 2012 at 1:07 am Reason: typo
Jul 26, 2012, 1:47 pm
#14
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Some other notable movements of former PMUA people:
Sean Donahue is at Virgin Blue
Kathryn Mikles just moved to ADT (Tyco)
Jake Brace went to A & P (I have no idea if he is still there, since they went private).
Barbara Higgins is at Allstate
John Tague is a logistics consultant, and on the board of Choice Hotels
Paul Lovejoy went back to practicing law.
http://finance.yahoo.com/q?s=WAG&ql=0
Much like Zane going to Apple..... Why would he WANT to come back 