Possible Ticket Mixup?
Jun 7, 2012, 1:12 pm
#1
Original Poster
Join Date: Mar 2012
Posts: 182
Possible Ticket Mixup?
I need the advise of some expert flyer here. I'm not sure if there actually is an issue or am I over thinking everything!
I booked a trip with a travel agency. Dublin to Vancouver with BMI & Air Canada and then Vancouver to Dublin with United and BMI. The ticket was 013 (issued by Air Canada afaik)
The problem is the last flight LHR->DUB as it was originally UA7753 operated by BMI. This then changed to BD123 as the codeshare ended. Then it was changed to BA8126 as all BD flight numbers have changed to BA. United's site showed me booked in on BA8126 and BD123 at the same time.
I rang up United to ask if my bags would still be able to get checked through. They said there was an issue with my reservation and after being put on hold she said my bags would be checked through and everything would be sorted. I then checked on United and the BA8126 segment was deleted and I was on the BD123 again but I had a new eticket number 016.
I went on British Midland and British Airways site and they show the reservation all the way to Heathrow but no flight over from Heathrow. I rang BMI and they say under my eticket number I am not booked on the Heathrow Dublin flight. What should I do?
I booked a trip with a travel agency. Dublin to Vancouver with BMI & Air Canada and then Vancouver to Dublin with United and BMI. The ticket was 013 (issued by Air Canada afaik)
The problem is the last flight LHR->DUB as it was originally UA7753 operated by BMI. This then changed to BD123 as the codeshare ended. Then it was changed to BA8126 as all BD flight numbers have changed to BA. United's site showed me booked in on BA8126 and BD123 at the same time.
I rang up United to ask if my bags would still be able to get checked through. They said there was an issue with my reservation and after being put on hold she said my bags would be checked through and everything would be sorted. I then checked on United and the BA8126 segment was deleted and I was on the BD123 again but I had a new eticket number 016.
I went on British Midland and British Airways site and they show the reservation all the way to Heathrow but no flight over from Heathrow. I rang BMI and they say under my eticket number I am not booked on the Heathrow Dublin flight. What should I do?
Jun 7, 2012, 1:21 pm
#2
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
Contact the travel agency with whom you booked the reservation. Ask them your questions. Whenever you book with a travel agency and there is a problem, you should always contact them. Tell them what the airlines told you and ask them to verify that you are confirmed on all the segments. If not, it is their responsibility to fix it.
Jun 8, 2012, 12:54 am
#4
Original Poster
Join Date: Mar 2012
Posts: 182
Contact the travel agency with whom you booked the reservation. Ask them your questions. Whenever you book with a travel agency and there is a problem, you should always contact them. Tell them what the airlines told you and ask them to verify that you are confirmed on all the segments. If not, it is their responsibility to fix it.
Cool thanks. I have emailed them and hopefully they can sort it out without ringing. Time difference is annoying!