Originally Posted by fragment54

At what age does a child stop qualifying as a "lap infant"?

Originally Posted by qq511

You mean a week to get the ticket issued, and before it was issued you hadn't seen the lap child under your reservation? We called again and finally we can see a pending charge on the cc (although it seems that they charged twice, will see what happens). But the adult's reservation still shows no signs of lap child and still no receipt. They said the ticket is being processed by the ticketing department and should take less than a week.

Originally Posted by Tulane41

I know it's not an issue for all FTers, but the lap infant issue has been a complete and total disaster since 3/3.

We have 5 different international reservations of all sorts coming up - paid on UA, award on UA, award on *A partners - and trying to get our 14-month old added to each of them has been a complete nightmare. I've spent no less than 2 hours on the phone for each reservation and, unlike some of the issues I've dealt with post-3/3, there doesn't seem to be any agent that is any more sure they're doing the right thing than any other.

On the paid UA reservation, when I look at the reservation online, it now (after 3 weeks and numerous calls) shows the lap infant on the reservation. I've printed 1000 copies for posterity.

The award reservations are impossible. I've spent probably 8 hours on the phone over the past 3 weeks working on the Singapore flight, and (sitting on hold right now, 1 hour 44 minutes and counting...) this agent just told me that it's not possible for UA to add the infant and that I need to call SQ to do it. I had another agent tell me the same thing about an award flight on Qatar, and I called Qatar who told me UA had to do it. The hold time now is my fourth attempt at adding her to a Thai reservation (and to correct the spelling of her name, which the last agent apparently didn't do properly).

While I too worry about things like my CPUs not processing, GPUs not clearing, etc since 3/3, this is a much bigger deal to those of us that deal with it. No two agents give me the same answer. When they do tell me that something has actually been done there is no evidence to show for it - nothing appears in my online reservations on these partner awards, there is no confirmation number or ticket number they can give me, and I can't get an email receipt. In short, I have zero confidence that any of this is being done right, and I fully expect to show up at least one of NRT, SIN, DPS, BKK, DOH, LHR or BRU in the next two months and be told that I have to spend north of $1000 or more for a one-way ticket so that my daughter has a boarding pass for the privilege of sitting in our laps for countless hours.

I, like everyone else, have put up with all the merger growing pains. And I know that every person has their limit, and that some have already reached it and taken AAdvantage of AA's offer to jump ship. I can tell you very simply that this has already taken way too much of my time, will continue to take too much time between now and when we fly, has sapped most any confidence I have in the ability of United agents to do these procedures correctly (or even to tell me truthfully that they can't!), and when something predictably goes wrong on this series of flights I can honestly say that I will send my status match info to AA and never look back.

Originally Posted by Tulane41

The only one where I can see her online is the paid international itinerary.

Originally Posted by downright

It took a week and 3 phone calls in order to get the ticket booked. It was in queue for that entire time. Now, my son shows up on my reservation.

Originally Posted by babypuwet

sorry to hijack this thread, but I have a very similar question. So I was able to book from Mileage Plus an award ticket on Thai airways in business class for my wife and I. However, here is my problem, we also have an infant that will be travelling with us. When i tried booking it on UA.com, it allowed me to either book 2 adult tickets or 1 adult and 1 lap infant. If i tried to book 2 adults with a lap infant, the error screen comes up saying this flight is no longer available. Out of nervousness of not wanting to lose these award seats, I booked it with just my wife and I. I was thinking that I can just call UA and add my baby, is that correct? or did I make a HUGE mistake? thanks

Originally Posted by wpr8e

I just did this with a Swiss Business reservation. I called both UA and LX to see if I could get a better price. UA has to send it to rate desk for pricing since the Operating Carrier is the ultimate decider. It took an hour and the agent called me back to inform me of the price. Needless to say, the price is outrageous. $105 for the ticket, $900 for YB taxes. Ouch. Should just buy a coach ticket.

Originally Posted by Joshua

Does this work? Can you board the F or J cabin with a lap infant when the infant is holding a Y cabin seat?

Originally Posted by JiggyJohn

Here is my situation.

2 adults, 1 kid who is 7 years old and 1 baby 3 months old.

I want to use my United miles to book a travel award to Asia.

The strange part is it is 35,000 miles one way + $40 fees/tax per person, HOWEVER when I add the 3 month old on lap, it charges 35,000 miles + $800 fees/tax.

So basically United is trying to charge $740 for a 3 month old baby on lap (no seat). I assume its trying to charge tax on a full fare ticket cost as opposed to what one normally pays.

How do I get around this?

Originally Posted by emma69

Give them a call? As far as I know, it is 10% of the code of an adult ticket (and it should be based on how much that ticket would cost today, not a full fare one, as far as I know) plus the taxes.