United tickets on hold are only till 5pm Central time now
Jan 19, 2013, 5:50 pm
#1
Original Poster
Join Date: May 2008
Location: worldwide
Programs: UA 1K
Posts: 286
United tickets on hold are only till 5pm Central time now
ok I tried to purchase a ticket and my credit card was declined and i then i called my credit card company asking why and they said there was some freuad charged on the card and a new card would be sent. On the United.con it says complete this purchase now and ticket will be held till midnight on the 19th of Jan. and as i was purchasing the ticket the ticket went away. I called and they said it is now 5pm central time and not midnight for hold tickets. I then asked her if the fare lock tickets are the same and she said she did not know but that was a good question.
BE WARNED TO GET TICKETS BEFORE 5pm CENTRAL TIME!!
BE WARNED TO GET TICKETS BEFORE 5pm CENTRAL TIME!!
Jan 19, 2013, 6:07 pm
#3
Join Date: Jul 2007
Location: San Francisco/Sydney
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Posts: 8,157
Been this way for some time.
If it's an actual "hold" (done over the phone, paying with cash on the website, etc) then it'll say that it'll held until midnight at the origin, and it will do so.
However if it's a "website problem" hold, then the website will say that it's been held until midnight at the origin, but it will only actually be held until around 5pm (not sure if it's 5pm at origin, 5pm Central, midnight GMT or what exactly).
If it's an actual "hold" (done over the phone, paying with cash on the website, etc) then it'll say that it'll held until midnight at the origin, and it will do so.
However if it's a "website problem" hold, then the website will say that it's been held until midnight at the origin, but it will only actually be held until around 5pm (not sure if it's 5pm at origin, 5pm Central, midnight GMT or what exactly).
Jan 19, 2013, 6:07 pm
#4
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
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Posts: 36,027
Same experience. Went to book a ticket held via the website about 9pm CST and it was gone, even though the PNR said midnight in the originating city.
Jan 19, 2013, 6:13 pm
#5
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,157
I have a ticket on hold at the moment that is due to expire at midnight Eastern tonight, and it's still there - held using "Cash".
Jan 19, 2013, 6:14 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Been this way for some time.
If it's an actual "hold" (done over the phone, paying with cash on the website, etc) then it'll say that it'll held until midnight at the origin, and it will do so.
However if it's a "website problem" hold, then the website will say that it's been held until midnight at the origin, but it will only actually be held until around 5pm (not sure if it's 5pm at origin, 5pm Central, midnight GMT or what exactly).
If it's an actual "hold" (done over the phone, paying with cash on the website, etc) then it'll say that it'll held until midnight at the origin, and it will do so.
However if it's a "website problem" hold, then the website will say that it's been held until midnight at the origin, but it will only actually be held until around 5pm (not sure if it's 5pm at origin, 5pm Central, midnight GMT or what exactly).
I think it's midnight GMT. Ticket receipts seem to be using GMT for the issued on date these days. If I buy a ticket in the evening (even before midnight in Houston), it usually shows issued date is tomorrow.
Last edited by iluv2fly; Jan 19, 2013 at 6:37 pm Reason: enough
Jan 19, 2013, 7:36 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
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Posts: 26,926
It's always been like this, IME, for "phone" holds. If you actually enter credit card info (like if you don't have enough points for an award redemption), the hold will stay until midnight.
-Matthew
-Matthew