Where are all the nasty FA's?
Feb 20, 2012, 9:17 pm
#47
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
I'll post my latest experience here as it fits, but it could be filed under a couple of more topics. Sunday night on UA 872.
NYC based crew
The purser named Gustavo:
1. Pre departure drink: only offered luke warm water not even juice. Request for a diet coke was ignored
2. Meal order, took by row. They had 3 salads all gone in first row. Full fare Italian couple in 2nd row ( I could see stars on print out) wasn't even offered choice. He saw my 4 stars and just said "I am sure you are ok with wrap". I said not really, he asked nothing or wrap
3. Right after the double chime before landing, he makes the electronic device announcement then sits down, takes out his iPhone and types on it right until after touchdown.
NYC based crew
The purser named Gustavo:
1. Pre departure drink: only offered luke warm water not even juice. Request for a diet coke was ignored
2. Meal order, took by row. They had 3 salads all gone in first row. Full fare Italian couple in 2nd row ( I could see stars on print out) wasn't even offered choice. He saw my 4 stars and just said "I am sure you are ok with wrap". I said not really, he asked nothing or wrap
3. Right after the double chime before landing, he makes the electronic device announcement then sits down, takes out his iPhone and types on it right until after touchdown.
Feb 20, 2012, 10:18 pm
#48
Join Date: Mar 2005
Programs: UA MP
Posts: 1,659
Do you know what someone who tries hard and provides exceptional service gets at the end of the day at UA? The exact same as someone who provides terrible service.
Feb 21, 2012, 5:19 am
#49
Join Date: Jul 2010
Location: IAH
Programs: UA nada, Hyatt Disc, Hilton Gold
Posts: 846
I will always remember my first transit through FRA and the LH GA who was scolding the members of my group (for only arriving at the gate 20 minutes ahead of departure) like we were in grade school.
Feb 21, 2012, 4:10 pm
#50
Join Date: Aug 2009
Location: NYC
Programs: UA GS/1K x6yrs, Ex-AAExecPlat, Delta 360, Mariott Plat, Hyatt Diamond, AMEX Centurion, Avis First
Posts: 165
All it takes is one DYKWIA attitude to change a FA to a bad mood. But at the same time all it can take is one person smiling and saying please and thank you to improve a FA's attitude. I can't believe how many passengers I see that can't extend common courtesy by saying, please and thank you.
when I laid out for a FA - "I do not need you to give me attitude when I ask for a refill" I was treated far far better than when I earlier asked her "ohh please, ohh thank you, ohh may I..., would you be so kind as to..."
I'm paying for the seat ... I don't need a servant ... I need an attendant who **attends** and I don't need to preface that with obsequious solicitations to get them to do the rudiments of their job
Feb 21, 2012, 5:31 pm
#51
Join Date: Mar 2005
Location: CLT
Programs: AA EP, AA AC
Posts: 4,268
Mixed bag on co and I've flown them for 31 years! Newark crews tend to be surly and pissy so I make a point of flying out of Houston. Much better overall experience: those good old Midwestern values! I gave up on ua to Asia 15 years ago until forced to take flight to Seoul last spring... Think the same nasty old bag served me as did 15 years ago. It was horrible....food mid flight sandwich that must have cone from 7/11, all served in a rush with a scowl. . Human relations training never hurt anyone starting out or as a refresher course
, but CO as IAH based is much different than CO as EWR based. Y'all can right guess my preference.Safe Travels
Last edited by GTITAN; Feb 21, 2012 at 5:45 pm
Feb 21, 2012, 5:42 pm
#52
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
Can someone explain this in more detail?
Last edited by iluv2fly; Feb 21, 2012 at 6:31 pm Reason: merge
Feb 21, 2012, 5:45 pm
#53
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
I'll post my latest experience here as it fits, but it could be filed under a couple of more topics. Sunday night on UA 872.
NYC based crew
The purser named Gustavo:
1. Pre departure drink: only offered luke warm water not even juice. Request for a diet coke was ignored
2. Meal order, took by row. They had 3 salads all gone in first row. Full fare Italian couple in 2nd row ( I could see stars on print out) wasn't even offered choice. He saw my 4 stars and just said "I am sure you are ok with wrap". I said not really, he asked nothing or wrap
3. Right after the double chime before landing, he makes the electronic device announcement then sits down, takes out his iPhone and types on it right until after touchdown.
NYC based crew
The purser named Gustavo:
1. Pre departure drink: only offered luke warm water not even juice. Request for a diet coke was ignored
2. Meal order, took by row. They had 3 salads all gone in first row. Full fare Italian couple in 2nd row ( I could see stars on print out) wasn't even offered choice. He saw my 4 stars and just said "I am sure you are ok with wrap". I said not really, he asked nothing or wrap
3. Right after the double chime before landing, he makes the electronic device announcement then sits down, takes out his iPhone and types on it right until after touchdown.
Feb 21, 2012, 7:03 pm
#55
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Feb 22, 2012, 12:15 am
#56
Join Date: Dec 2011
Programs: United 1.9MM
Posts: 168
Feb 25, 2012, 8:48 am
#58
Join Date: Aug 2008
Location: ord,ewr
Programs: Lifetime UA GS 22 million,AA 1m ,Hilton Li fetime diamond,marriott lifetime platinum hyatt diamond
Posts: 1,000
Wow....surprised with some of the comments. I do believe in what goes around comes around as well as treat people the way you would like to be treated. With that being said, with over 100EQS and 350K EQM this year, i have had no bad service. I have had good service and great service. I treat them well and they treat me great. Don't get me wrong,I have had some bad service in the past,but This has been a good yaer for service. They are still human like you and I. We sometimes have good days and sometimes not so good.We all wake up on the wrong side of bed somedays,some more than others.Getting great service from people that have taken a few pay cuts,benefit cuts and have seen their pension disappear is not only something I appreciate but something I admire.
Feb 25, 2012, 9:49 am
#59
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
I mostly agree with you, I think service has been pretty good on every flight over the last year with the only exception a couple NRT-USAs HOWEVER:
I don't think your experience on UA flights is ever going to be any measure of normal. If Obama turned up on your flight, he would probably be served second.
I don't think your experience on UA flights is ever going to be any measure of normal. If Obama turned up on your flight, he would probably be served second.
Mar 2, 2012, 5:26 pm
#60
Join Date: Mar 2012
Posts: 17
I felt the mainline US crews were really bad some years ago. It seems to me they have improved substantially, and the international crews have gotten worse. Although it's rather hit or miss - I just had a good (but not great) London-based crew. Intra-Asia is also usually good, although I feel some deterioration from a few years ago. Four years ago, I wrote in to compliment an intra-Asia crew, at a time I was practically at war with the mainline US part of United. Some of the regionals (I used to fly on various subsidiaries of Republic quite a lot) struck me as quite good; if I could get a Republic Embraer 170 on a route, I would choose that over mainline every time.
Someone said for every bad attendant, there are a whole bunch who are better. This is probably true, but it only takes one who is still angry about not getting the Gitmo guard job to ruin a trip.
For the people who feel the crews are nasty because the passengers are nasty, any theories on why I am so reliably nastier on some airlines than on others?
Someone said for every bad attendant, there are a whole bunch who are better. This is probably true, but it only takes one who is still angry about not getting the Gitmo guard job to ruin a trip.
For the people who feel the crews are nasty because the passengers are nasty, any theories on why I am so reliably nastier on some airlines than on others?