UA M+ Awards with QR (Qatar)
Apr 22, 2012, 11:49 pm
#47
Join Date: Jul 2002
Posts: 2,069
It seems not all UA agents have gotten the message.
I'm on hold (1:14 so far) with an agent and her supervisors insisting QR awards are not combinable with anything else -- UA, Star Alliance, or otherwise. They are refusing to modify a booking I made months ago.
They're being stubborn even though I have gently told them they can see the mixed itineraries LIVE on UAL.com -- bookable and all.
I'm on hold (1:14 so far) with an agent and her supervisors insisting QR awards are not combinable with anything else -- UA, Star Alliance, or otherwise. They are refusing to modify a booking I made months ago.
They're being stubborn even though I have gently told them they can see the mixed itineraries LIVE on UAL.com -- bookable and all.
Apr 25, 2012, 6:43 am
#50
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Last edited by MtRoot; Apr 25, 2012 at 7:03 am Reason: correction
Apr 26, 2012, 12:55 am
#52
Join Date: Feb 2010
Location: Western NY
Programs: MANY
Posts: 244
Just tried to change one leg of my award booking from OS to QR. After being put on hold for 40 min, the agent (PMUA) told me QR can only be booked one-way, but not in my rather complex RT award 
.
Has anyone heard this? I plan to call back to find a different agent.
.Has anyone heard this? I plan to call back to find a different agent.
Apr 26, 2012, 6:35 am
#53
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Just tried to change one leg of my award booking from OS to QR. After being put on hold for 40 min, the agent (PMUA) told me QR can only be booked one-way, but not in my rather complex RT award .
Has anyone heard this? I plan to call back to find a different agent.
.Has anyone heard this? I plan to call back to find a different agent.
Apr 26, 2012, 6:51 am
#54
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
Just tried to change one leg of my award booking from OS to QR. After being put on hold for 40 min, the agent (PMUA) told me QR can only be booked one-way, but not in my rather complex RT award .
Has anyone heard this? I plan to call back to find a different agent.
.Has anyone heard this? I plan to call back to find a different agent.
Apr 26, 2012, 7:45 am
#55
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
Long Layover in DOH
Does anyone have experience regarding the free hotel option for long layovers in DOH for First & Business passengers?
http://qatarairways.zendesk.com/entr...-hours-in-doha
I'm wondering if this applies to award tickets? I just booked an business award ticktet IAD-DOH-SIN with a 13 hour layover in DOH.
http://qatarairways.zendesk.com/entr...-hours-in-doha
I'm wondering if this applies to award tickets? I just booked an business award ticktet IAD-DOH-SIN with a 13 hour layover in DOH.
Apr 26, 2012, 8:42 am
#56
Join Date: Jan 2010
Posts: 386
The agent may be talking about booking one segment at a time. Apparently agents can't see QR flights with normal *A award search so they have to look for each segment separately (XXX-DOH/DOH-YYY rather than XXX-YYY) and then combine all segments into a single itinerary if it involves other *A carriers. Some agents are capable of or willing to do this but some are not. So calling back would probably help.
Lesson - keep calling back. Took me 2 calls, 5 agents, and 2 hours of calling, but it can be done.
Last edited by milesunited; Apr 26, 2012 at 8:57 am
Apr 26, 2012, 10:24 am
#57
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
Talked to multiple agents (including web support) trying to let me change an award itinerary routing to route through Doha and other United / Star Alliance networks and they all said no. It wouldn't show up on their system and they made various excuses. (FYI, the origin and destination are the same.) Eventually I was transferred to what I believe was the ".com" line and had very helpful and thorough agent book it - they had to look it as a "revenue ticket" or something in order to book.
Lesson - keep calling back. Took me 2 calls, 5 agents, and 2 hours of calling, but it can be done.
Lesson - keep calling back. Took me 2 calls, 5 agents, and 2 hours of calling, but it can be done.
Apr 26, 2012, 11:33 am
#58
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
Does anyone have experience regarding the free hotel option for long layovers in DOH for First & Business passengers?
http://qatarairways.zendesk.com/entr...-hours-in-doha
I'm wondering if this applies to award tickets? I just booked an business award ticket IAD-DOH-SIN with a 13 hour layover in DOH.
http://qatarairways.zendesk.com/entr...-hours-in-doha
I'm wondering if this applies to award tickets? I just booked an business award ticket IAD-DOH-SIN with a 13 hour layover in DOH.
Apr 26, 2012, 11:50 am
#59
Join Date: Feb 2003
Location: San Francisco, CA, USA
Programs: UA 1K (2MM), Marriott Lifetime Titanium (UGH), Uber Diamond
Posts: 750
I booked IAH-DOH-JNB late last week for 2 people in C. It took multiple calls and long hold times to get an agent to actually look into this for me. I was told "NO" so many times it felt like I was talking with my 4 years nephew. In the end, they finally got it to work.
I am still waiting for my 15,000 (x2) to be redeposited as I downgraded us from UA global first. I am guessing we will still get better service in QR C than in UA F anyway.
I am still waiting for my 15,000 (x2) to be redeposited as I downgraded us from UA global first. I am guessing we will still get better service in QR C than in UA F anyway.
May 3, 2012, 2:30 pm
#60
Join Date: Feb 2012
Location: RTM, CDG
Posts: 180
I just booked (AMS-)MUC-DOH-DXB in C (after arguing with an agent over the phone for 15 mins that QR was indeed a MP partner) with DOH-DXB operated by UA. Does anyone know whether I will be able to access the premium terminal? (I have a 1h30min layover in DOH)