TK Refusing to Honor Policy
Jan 20, 2017, 1:18 am
#1
Original Poster
Join Date: Jan 2014
Location: Edmonton
Programs: Hyatt Diamond, Fairmont Platinum
Posts: 14
TK Refusing to Honor Policy
Hello,
I booked a business class round trip to India in October, returning mid-November. While I was there my father suddenly passed away and I had to return to Canada earlier than expected.
Turkish communicated to me, via Twitter, that I should speak to my ticketing agent, arrange for a new itinerary and they would, upon receipt of a death certificate, refund the fees for the new itinerary.
I presented them with the documents and now they are offering me 125 Euros as a flight credit (I paid ~$475 CAD). Any ideas how I can deal with them? I don't want a credit and I do want them to honour what they communicated in writing to me. Every time I message them it takes 10 days to get a reply...
The in flight experience was okay but their customer service has been abysmal...
I booked a business class round trip to India in October, returning mid-November. While I was there my father suddenly passed away and I had to return to Canada earlier than expected.
Turkish communicated to me, via Twitter, that I should speak to my ticketing agent, arrange for a new itinerary and they would, upon receipt of a death certificate, refund the fees for the new itinerary.
I presented them with the documents and now they are offering me 125 Euros as a flight credit (I paid ~$475 CAD). Any ideas how I can deal with them? I don't want a credit and I do want them to honour what they communicated in writing to me. Every time I message them it takes 10 days to get a reply...
The in flight experience was okay but their customer service has been abysmal...
