Turkish Airlines
Aug 18, 2014, 1:49 am
#1
Original Poster
Join Date: Aug 2014
Posts: 1
Turkish Airlines
Dear friends,
I want to say that be careful about Turkish Airlines who is a member of Star Alliance.
We flight by Turkish Airlines on 02 August 2014 from Antalya to Ankara. We gave one years old baby's stroller to the baggage system. After the flight we saw that our stroller all break down. Turkish Airlines said that they are sorry and will pay its bill.
We send the stroller's official invoice that shows the price is 880 $ to Turkish Airlines. Now they send us e-mail that they wil only pay 300$ to our stroller. We will attent to the court.
So be carefull about Turkish Airlines, they are breaking, loosing your baggages and not paying their costs.
I want to say that be careful about Turkish Airlines who is a member of Star Alliance.
We flight by Turkish Airlines on 02 August 2014 from Antalya to Ankara. We gave one years old baby's stroller to the baggage system. After the flight we saw that our stroller all break down. Turkish Airlines said that they are sorry and will pay its bill.
We send the stroller's official invoice that shows the price is 880 $ to Turkish Airlines. Now they send us e-mail that they wil only pay 300$ to our stroller. We will attent to the court.
So be carefull about Turkish Airlines, they are breaking, loosing your baggages and not paying their costs.
Aug 19, 2014, 4:34 am
#2
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Welcome to Flyertalk!
You are lucky that you even get your stroller paid partially. December 2013 they broke my suitcase (completely trashed so it's cracked and unusable), they promised to pay but they still haven't. Mr. Nacho went to their office at Copenhagen Airport over 10 times to talk to the staff there - first they claimed that they never received the paper, then they said they need a copy of my passport, now the guy who is in-charged of the case is on holiday. They don't have any intention to pay - unfortunately at that time my travel insurance didn't cover damaged luggage. I'll go through small claim court if they don't proceed the case.
Turkish Airlines is great when everything go smoothly, anything happened then you are SOL. Make sure you get a great travel insurance policy that covers damaged bags by airlines - Turkish is not the only airline - Air Berlin is the same, so beware.
You are lucky that you even get your stroller paid partially. December 2013 they broke my suitcase (completely trashed so it's cracked and unusable), they promised to pay but they still haven't. Mr. Nacho went to their office at Copenhagen Airport over 10 times to talk to the staff there - first they claimed that they never received the paper, then they said they need a copy of my passport, now the guy who is in-charged of the case is on holiday. They don't have any intention to pay - unfortunately at that time my travel insurance didn't cover damaged luggage. I'll go through small claim court if they don't proceed the case.
Turkish Airlines is great when everything go smoothly, anything happened then you are SOL. Make sure you get a great travel insurance policy that covers damaged bags by airlines - Turkish is not the only airline - Air Berlin is the same, so beware.
Aug 24, 2014, 6:47 am
#4
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Things break and sometimes things are lost, beyond the control of the airline. Always read the fine print when you go into a contract with an airline:
http://www.turkishairlines.com/en-cy...ity-for-damage
http://www.turkishairlines.com/en-cy...ity-for-damage