May 14, 2017, 6:51 pm
Last edit by: TWA884
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
NEXUS Gets Deactivated upon Final Approval of Global Entry and Vice Versa
Feb 8, 2016, 10:51 pm
#16
Join Date: Feb 2016
Posts: 1
NEXUS Gets Deactivated upon Final Approval of Global Entry and Vice Versa
Hello all,
I believe I screwed something up and I am hoping for some assistance here. I just renewed my Global Entry and I forgot that I should have chosen to renew Nexus and then add Global Entry to it. I have tried everything and it does not look like I can get Nexus back. I logging into my GOES account and followed directions and I don't see where I can add Nexus.
I can't even see the option to add another program. Do I have any other option but to go through the Nexus paper application?
Any help would be greatly appreciated.
Thanks
I believe I screwed something up and I am hoping for some assistance here. I just renewed my Global Entry and I forgot that I should have chosen to renew Nexus and then add Global Entry to it. I have tried everything and it does not look like I can get Nexus back. I logging into my GOES account and followed directions and I don't see where I can add Nexus.
I can't even see the option to add another program. Do I have any other option but to go through the Nexus paper application?
Any help would be greatly appreciated.
Thanks
May 27, 2016, 5:41 am
#17
Join Date: Jul 2008
Programs: AA 2.7MM LTP, UA Gold, Marriott LTT, Nat'l Emerald Exec)
Posts: 305
Global Entry/Nexus question...
Quick question re Global Entry and Nexus:
In 2010, I applied for and received Nexus for $50, and Global Entry was included for free. When I renewed, I only did GE, and they told me next time I was in Canada, I should do the Nexus renewal.
So, I'll be in Toronto next month (My Nexus is valid until July). Went onto the GOES website, and it seems to take me to an endless loop where I can't apply for Nexus, it just tells me that my GE application is completed.
Before I get on the phone, which could be hours long, here's the question: Should I even bother? About half my border crossings are by car, and there is a Nexus lane, but not a Global Entry lane.
Thanks in advance.
In 2010, I applied for and received Nexus for $50, and Global Entry was included for free. When I renewed, I only did GE, and they told me next time I was in Canada, I should do the Nexus renewal.
So, I'll be in Toronto next month (My Nexus is valid until July). Went onto the GOES website, and it seems to take me to an endless loop where I can't apply for Nexus, it just tells me that my GE application is completed.
Before I get on the phone, which could be hours long, here's the question: Should I even bother? About half my border crossings are by car, and there is a Nexus lane, but not a Global Entry lane.
Thanks in advance.
May 27, 2016, 12:29 pm
#20
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
("You are technically correct, the best kind of correct!")
May 27, 2016, 6:26 pm
#21
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Quick question re Global Entry and Nexus:
In 2010, I applied for and received Nexus for $50, and Global Entry was included for free. When I renewed, I only did GE, and they told me next time I was in Canada, I should do the Nexus renewal.
So, I'll be in Toronto next month (My Nexus is valid until July). Went onto the GOES website, and it seems to take me to an endless loop where I can't apply for Nexus, it just tells me that my GE application is completed.
Before I get on the phone, which could be hours long, here's the question: Should I even bother? About half my border crossings are by car, and there is a Nexus lane, but not a Global Entry lane.
Thanks in advance.
In 2010, I applied for and received Nexus for $50, and Global Entry was included for free. When I renewed, I only did GE, and they told me next time I was in Canada, I should do the Nexus renewal.
So, I'll be in Toronto next month (My Nexus is valid until July). Went onto the GOES website, and it seems to take me to an endless loop where I can't apply for Nexus, it just tells me that my GE application is completed.
Before I get on the phone, which could be hours long, here's the question: Should I even bother? About half my border crossings are by car, and there is a Nexus lane, but not a Global Entry lane.
Thanks in advance.
Sounds very familiar
. In response to a very similar situation:
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your GOES online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Jun 9, 2016, 10:33 am
#22
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
GE and Nexus Renewal
When I logged into GOES to renew, I saw GE and Nexus with a "Renew" button beside each. Same expiry date for both. After going through the renewal process for GE, the Nexus Renew button is gone. So how do I renew Nexus? Or does renewing GE also renew Nexus automatically?
nrg
nrg
Jun 9, 2016, 4:48 pm
#23
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
When I logged into GOES to renew, I saw GE and Nexus with a "Renew" button beside each. Same expiry date for both. After going through the renewal process for GE, the Nexus Renew button is gone. So how do I renew Nexus? Or does renewing GE also renew Nexus automatically?
nrg
nrg
Jun 9, 2016, 9:54 pm
#24
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Hello all,
I believe I screwed something up and I am hoping for some assistance here. I just renewed my Global Entry and I forgot that I should have chosen to renew Nexus and then add Global Entry to it. I have tried everything and it does not look like I can get Nexus back. I logging into my GOES account and followed directions and I don't see where I can add Nexus.
I can't even see the option to add another program. Do I have any other option but to go through the Nexus paper application?
Any help would be greatly appreciated.
Thanks
I believe I screwed something up and I am hoping for some assistance here. I just renewed my Global Entry and I forgot that I should have chosen to renew Nexus and then add Global Entry to it. I have tried everything and it does not look like I can get Nexus back. I logging into my GOES account and followed directions and I don't see where I can add Nexus.
I can't even see the option to add another program. Do I have any other option but to go through the Nexus paper application?
Any help would be greatly appreciated.
Thanks
Jun 10, 2016, 9:22 am
#25
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
So you're saying that renewing GE precludes me from renewing Nexus? That makes no sense whatsoever.
Jun 10, 2016, 9:29 am
#26
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
I recommend reading the first post in this - now merged - thread:
I believe I screwed something up and I am hoping for some assistance here. I just renewed my Global Entry and I forgot that I should have chosen to renew Nexus and then add Global Entry to it. I have tried everything and it does not look like I can get Nexus back. I logging into my GOES account and followed directions and I don't see where I can add Nexus.
Jun 14, 2016, 8:32 am
#27
Join Date: Nov 2006
Location: Los Angeles, CA
Programs: SPG Platinum, UA 1K, Hilton Gold, Hertz #1 Club Presidents Circle
Posts: 317
Still trying to figure this out:
I am both in GE & Nexus. Expire in Aug 2016.
I started the renewal process on GOES. Assumed I would GE first then Nexus.
Applied for GE renewal, filled out forms, paid fee. Access to renew "Nexus" disappeared.
Got re-approved with no interview in about 3 weeks. Got my new GE card a week later. (Never had a GE card before, only NEXUS).
Still no way to renew NEXUS on GOES.
Will my NEXUS membership be terminated as of Aug 2016 (original date)? Or will it continue now? Will I have issues with no NEXUS card.
I emailed CBP, but the website says it'll take 3 weeks for an answer.
Anyone have any ideas on what my next steps should be?
(https://www.cbp.gov/faqs/how-do-i-ad...try-membership) doesn't seem to match what I can see: I see no button / drop down that says
"Add Trusted Traveler Program"
I am both in GE & Nexus. Expire in Aug 2016.
I started the renewal process on GOES. Assumed I would GE first then Nexus.
Applied for GE renewal, filled out forms, paid fee. Access to renew "Nexus" disappeared.
Got re-approved with no interview in about 3 weeks. Got my new GE card a week later. (Never had a GE card before, only NEXUS).
Still no way to renew NEXUS on GOES.
Will my NEXUS membership be terminated as of Aug 2016 (original date)? Or will it continue now? Will I have issues with no NEXUS card.
I emailed CBP, but the website says it'll take 3 weeks for an answer.
Anyone have any ideas on what my next steps should be?
(https://www.cbp.gov/faqs/how-do-i-ad...try-membership) doesn't seem to match what I can see: I see no button / drop down that says
"Add Trusted Traveler Program"
Jun 14, 2016, 1:43 pm
#28
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
TWA884
Co-moderator, Travel Safety/Security