Worst phone call/dealing with most incompetent airline/hotel rep/travel agent?
May 25, 2017, 9:50 am
#16
Join Date: May 2016
Posts: 393
I was trying to make changes to a UA award that included some LH F legs. DEN-YYZ-FRA-TXL/ZRH-FRA-YYZ-DEN.
I wanted to change the DEN-YYZ leg. Called UA and somehow the agent wound up deleting my entire itinerary, couldn't piece it back together and told me there was nothing she could do.
May that agent never fly an on-time flight again.
I called UA back three times playing call center roulette and fortunately found an agent willing to talk to their *A liaison and LH counterparts in order to put everything back together.
I wanted to change the DEN-YYZ leg. Called UA and somehow the agent wound up deleting my entire itinerary, couldn't piece it back together and told me there was nothing she could do.
May that agent never fly an on-time flight again.
I called UA back three times playing call center roulette and fortunately found an agent willing to talk to their *A liaison and LH counterparts in order to put everything back together.
