Yahoo News: Airlines struggle to please the modern passenger
Jun 10, 2015, 9:46 am
#1
Original Poster
Join Date: Aug 2005
Posts: 3,438
Yahoo News: Airlines struggle to please the modern passenger
http://news.yahoo.com/airlines-strug...QDBHNlYwNzcg--
Seems rather silly to ask industry heads instead of the travelling public. I've learned that I can do without almost everything if I simply have adequate space.
Seems rather silly to ask industry heads instead of the travelling public. I've learned that I can do without almost everything if I simply have adequate space.
Jun 11, 2015, 3:17 pm
#3
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
IATA - it's all about "we win - you lose".
Anyone feel the next gen "unbundling" about to be unleashed upon us?
MH CEO Cgristopher Mueller speaks about unbundling to the point of "allowing passengers to choose" (airlinespeak for "charging the passenger for") things like lounge access or frequent flyer miles.
The times, they are about to change.
Qantas chief executive Alan Joyce said "every customer wants something different."
The key to an individual experience is allowing passengers to decide on which perks they receive, he said.
Let them decide what they want. Let them pay for what they want," Joyce said.
The key to an individual experience is allowing passengers to decide on which perks they receive, he said.
Let them decide what they want. Let them pay for what they want," Joyce said.
MH CEO Cgristopher Mueller speaks about unbundling to the point of "allowing passengers to choose" (airlinespeak for "charging the passenger for") things like lounge access or frequent flyer miles.
The times, they are about to change.
Jun 11, 2015, 10:57 pm
#4
Join Date: Dec 2013
Location: Tennessee
Programs: SPG, Marriott, United, SWA, AA
Posts: 700
"Airlines are struggling to keep pace with the finicky desires of today's passengers"
Yahoo news strikes again...
Like OMG I know, right? It used to be passengers liked having leg room and getting friendly service, but that is so 20th century!
I am so glad the airlines crack research teams have figured that out and been able to adjust to the fact that none of the people traveling today like these things anymore!
Yahoo news strikes again...
Like OMG I know, right? It used to be passengers liked having leg room and getting friendly service, but that is so 20th century!
I am so glad the airlines crack research teams have figured that out and been able to adjust to the fact that none of the people traveling today like these things anymore!
Jun 12, 2015, 12:50 am
#5
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Yahoo News... a bunch of 20 year olds from India living 20 to a 2 bedroom apartments in Sunnyvale, CA who have no idea what they are talking about.
"Airlines are struggling to keep pace with the finicky desires of today's passengers"
Yahoo news strikes again...
Like OMG I know, right? It used to be passengers liked having leg room and getting friendly service, but that is so 20th century!
I am so glad the airlines crack research teams have figured that out and been able to adjust to the fact that none of the people traveling today like these things anymore!
Yahoo news strikes again...
Like OMG I know, right? It used to be passengers liked having leg room and getting friendly service, but that is so 20th century!
I am so glad the airlines crack research teams have figured that out and been able to adjust to the fact that none of the people traveling today like these things anymore!
