Ticket change due to death in family
Jun 10, 2017, 7:05 pm
#1
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
Ticket change due to death in family
We were to travel from BKK to DEL when we got the news of my grandfather passing away. Went to the thai airways city office and got the ticket rerouted for the same day to CCU. They charged us 14k thb for fare difference and routing change. Any policy that thai has in case of emergency travel change due to death in family.
Thanks
Thanks
Jun 10, 2017, 9:54 pm
#2
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
We were to travel from BKK to DEL when we got the news of my grandfather passing away. Went to the thai airways city office and got the ticket rerouted for the same day to CCU. They charged us 14k thb for fare difference and routing change. Any policy that thai has in case of emergency travel change due to death in family.
Jun 10, 2017, 11:56 pm
#3
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Most tickets have clauses to waive cancellation penalty for death of immediate family members. Whether a grandfather qualifies as one is debatable, and, you changed the ticket instead of canceling. Or, did you cancel and use the credit for a last minute ticket to CCU?
look at your eticket details, and also engage your travel insurance, if you had any.
sorry for your loss
look at your eticket details, and also engage your travel insurance, if you had any.
sorry for your loss
Jun 11, 2017, 5:05 am
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Sorry for your loss, but do you expect TG to reroute you for free? What if you needed to be in Mumbai or Kathmandu? - would you consider it reasonable that TG should take you to whereever your grandfather is? I could understand if you requested to cancel and get a refund, but asking TG to reroute you doesn't make sense.
You should discuss this with your travel insurance
You should discuss this with your travel insurance
Jun 11, 2017, 10:02 am
#6
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
No where in the question have I implied that I expected Thai to do changes for free. I had not cancelled my ticket just rerouted the same - leading to two component of the fees - rerouting change and difference of fare. While I completely understand that the airline was right to charge the same. It was a simple question as to whether anyone here has faced a similar situation - approached Thai gotten a revert positive or negative.
Travel insurance is a separate issue my question was just to gain knowledge of the airline policy. The original post was not a rant against the airline - sorry if it came off as one.
Travel insurance is a separate issue my question was just to gain knowledge of the airline policy. The original post was not a rant against the airline - sorry if it came off as one.
Jun 11, 2017, 2:09 pm
#7
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
No where in the question have I implied that I expected Thai to do changes for free. I had not cancelled my ticket just rerouted the same - leading to two component of the fees - rerouting change and difference of fare. While I completely understand that the airline was right to charge the same. It was a simple question as to whether anyone here has faced a similar situation - approached Thai gotten a revert positive or negative.
Travel insurance is a separate issue my question was just to gain knowledge of the airline policy. The original post was not a rant against the airline - sorry if it came off as one.
Travel insurance is a separate issue my question was just to gain knowledge of the airline policy. The original post was not a rant against the airline - sorry if it came off as one.
your original question though, was about Thai Airlines Policy, so expect the answers to be about that!
Jun 12, 2017, 2:00 am
#8
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
1) travel insurance
2) refer to fare rules concerning "in case of death"...
3) in case of death of passenger (himself) TG usually will waive the penalty fee for a ticket refund (only), but not for any other charges related to a new higher fare.
2) refer to fare rules concerning "in case of death"...
3) in case of death of passenger (himself) TG usually will waive the penalty fee for a ticket refund (only), but not for any other charges related to a new higher fare.