TG IT revamp - what's your wishlist?
Sep 18, 2016, 6:18 pm
#1
Ambassador: Thai Airways
Original Poster
Join Date: Jan 2005
Location: Bangkok
Programs: UA 1k, TG Gold, LT Bonvoy Titanium, Hyatt Globalist, Hilton Diamond, IHG Diamond Ambassador
Posts: 1,034
TG IT revamp - what's your wishlist?
We all know how horrible Thai IT is, but insider said the major revamp is coming up by the end of this year (knowing TG, this could possibly delay) but at least it's in the work and something is coming.
What are your wishlist (considering they never really asked us)? Mine would be....
1. Make changes on paid/award tickets online.
2. Ability to choose whichever currency I want to use to pay for the ticket + without being ripped off on FX rate.
3. Book award tickets online both for TG and *A + enhance existing outdated award booking system
4. Ability to pay online even for bookings made at local TG offices/call center especially some offices where they force you to physically go there to pay by credit card (ie. China).
5. Ability to redeem GUP and 50% Gold award online without calling in.
6. Ability to add infant ticket to existing adult ticket (either paid or award).
7. New APP that actually works and can do whatever website can, and not just a broken interface with the website itself.
8. Mileage on TG flights posted within 24 hours or immediately after landing.
What are your wishlist (considering they never really asked us)? Mine would be....
1. Make changes on paid/award tickets online.
2. Ability to choose whichever currency I want to use to pay for the ticket + without being ripped off on FX rate.
3. Book award tickets online both for TG and *A + enhance existing outdated award booking system
4. Ability to pay online even for bookings made at local TG offices/call center especially some offices where they force you to physically go there to pay by credit card (ie. China).
5. Ability to redeem GUP and 50% Gold award online without calling in.
6. Ability to add infant ticket to existing adult ticket (either paid or award).
7. New APP that actually works and can do whatever website can, and not just a broken interface with the website itself.
8. Mileage on TG flights posted within 24 hours or immediately after landing.
Sep 23, 2016, 4:21 am
#2
Join Date: Jan 2011
Location: BKK
Programs: TG/ROP*P; CX OW/G; LH M&M; UN Privilege; KC Nomad; IT Kingclub; SPG Platinum
Posts: 403
9. to ROP G and P members to provide their own amadeus system credentials, provided by TG, so we can do our own bookings through a system that worx (more or less) and just pay the airline. i dont really appreciate altea. loved the royal system that was before.
Sep 23, 2016, 1:48 pm
#3
Join Date: May 2005
Location: UK
Programs: ROP *G, BAEC Gold, HH Lifetime Diamond
Posts: 969
10) Online check in that actually works and not getting a pdf telling me this is not a boarding pass.
11) Complimentary access to preferred seats such as exit seats for ROP*G and ROP*P.
11) Complimentary access to preferred seats such as exit seats for ROP*G and ROP*P.
Sep 23, 2016, 8:52 pm
#4
Join Date: Oct 2014
Location: BKK
Programs: BRK-B
Posts: 580
Do you mean something like C9 D9 J9 IL Y9 B9...?
