TG service deteriorating
Jul 5, 2016, 11:29 pm
#1
Original Poster
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
TG service deteriorating
Hi guys
I flew domestic TG Business in 2013, 2014 and now in 2016 and I must say that now the Royal Silk service has become really mediocre.
One thing that has changed over the years is that there is no more meal selection before the flight (thus no more vegetarian choice) and no advance seat selection.
Also, the crew was very disorganized and unattentive.
It's a pity because I remember well my first TG Business flight in 2012 which was very nice.
I flew domestic TG Business in 2013, 2014 and now in 2016 and I must say that now the Royal Silk service has become really mediocre.
One thing that has changed over the years is that there is no more meal selection before the flight (thus no more vegetarian choice) and no advance seat selection.
Also, the crew was very disorganized and unattentive.
It's a pity because I remember well my first TG Business flight in 2012 which was very nice.
Jul 6, 2016, 1:39 am
#2
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
Which flights are you referring to? And where did you make your reservation?
I think it's a a problem of your travel agent - or were you booking online?
Then you need to contact TG directly or the respective online-platform owner...
Of course there is the possibility to arrange seating well in advance and you can of course also order vegetarian meals - it should be done till 48 hrs prior to departure.
A new "restaurant dining concept" which has been introduced on A380 flights already is going to be expanded to flights by B777 and B747 as well.
I think it's a a problem of your travel agent - or were you booking online?
Then you need to contact TG directly or the respective online-platform owner...
Of course there is the possibility to arrange seating well in advance and you can of course also order vegetarian meals - it should be done till 48 hrs prior to departure.
A new "restaurant dining concept" which has been introduced on A380 flights already is going to be expanded to flights by B777 and B747 as well.
Jul 6, 2016, 6:52 am
#4
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
there was no advanced seat selection and no choice of meal on domestic flights for many years! even in J and as a Platinum I can not select seat prior to 24 hours before my flight
and I have to take (or reject) what they serve as meal
it's just domestic so I do not care. Important is that I can take some oversized carry on bags with me and never anybody question me!
and I have to take (or reject) what they serve as meal
it's just domestic so I do not care. Important is that I can take some oversized carry on bags with me and never anybody question me!
Jul 6, 2016, 7:21 am
#5
Original Poster
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
there was no advanced seat selection and no choice of meal on domestic flights for many years! even in J and as a Platinum I can not select seat prior to 24 hours before my flight
and I have to take (or reject) what they serve as meal
it's just domestic so I do not care. Important is that I can take some oversized carry on bags with me and never anybody question me!
and I have to take (or reject) what they serve as meal
it's just domestic so I do not care. Important is that I can take some oversized carry on bags with me and never anybody question me!
Jul 6, 2016, 8:39 am
#6
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
there is a very good reason why they don't offer advance seat reservation for domestic flights: how often is equipment being changed on the so called "trunk routes" to Phuket and to Chiang Mai? TG deploys the aircraft according not only to "aircraft availability" and "aircraft rotation" but also depending on "demand" and often switches aircraft from A330 to B777 or even B747...it gives them a lot of flexibility which they need on those routes and the disadvantage of lack of advance seat reservation service on these short routes can be ignored....
Jul 6, 2016, 5:39 pm
#7
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
I think the service has declined steadily and greatly since I started traveling with them in 2000. The J class meals are now truly awful, worse than SQ Y class by a long way, mains served up in a horrid little oblong bowl with sauce in a cardboard cupcake type thing. FAs are very hit and miss, mostly miss in my recent experience and I certainly wouldn't want to be paying full revenue for their J product. They do have a great FF programme with better upgrade and they do seem to look after their premium loyalty card holders with plentiful opups.
Jul 6, 2016, 7:36 pm
#8
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
I think the service has declined steadily and greatly since I started traveling with them in 2000. The J class meals are now truly awful, worse than SQ Y class by a long way, mains served up in a horrid little oblong bowl with sauce in a cardboard cupcake type thing. FAs are very hit and miss, mostly miss in my recent experience and I certainly wouldn't want to be paying full revenue for their J product. They do have a great FF programme with better upgrade and they do seem to look after their premium loyalty card holders with plentiful opups.
Jul 6, 2016, 8:21 pm
#9
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
Plentiful opups?!
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
Jul 6, 2016, 8:49 pm
#10
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
No, of course I am not comparing with SQ domestic, just saying that TG J main meals on any flight are generally of a lower standard than SQ Y food offerings. I do travel mostly long haul but do do a few TG regional flights.
Jul 6, 2016, 8:56 pm
#11
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Plentiful opups?!
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
Jul 6, 2016, 10:23 pm
#12
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
Plentiful opups?!
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
You must be a TIP! I think the consensus is that TG are pretty frugal when it comes to opups. I have been TG gold for around 8 years now and had just 2 in all that time !
I tend to agree that the food ain't great and the service can be hit and miss but for regional J the hard product isn't bad. I am located in HK and the choice of the angle flat seats on TG versus the Cathay J product means I fly TG every time when there is a choice.
But as a Platinum member you get a lot of upgrade (PUP's) anyway
Jul 10, 2016, 7:51 am
#13
Join Date: May 2005
Location: UK
Programs: ROP *G, BAEC Gold, HH Lifetime Diamond
Posts: 969
I do not agree that TG J main meals are lower than SQ Y on longhaul. But then I don't fly enough Y. These days J is J, people's expectations are higher than ever and is very subjective to personal taste. I can find of things to complain/ moan even on TK, OS. Last month I had 4 QR longhaul, 2 CX to and from Asia and I do miss TG J serving on a few occasions. I don't like tray service unless is a sleeper flight and that's SQ Y.
Jul 10, 2016, 11:19 am
#14
Join Date: Apr 2015
Location: USA
Programs: DL Gold / AA Gold
Posts: 609
I do not agree that TG J main meals are lower than SQ Y on longhaul. But then I don't fly enough Y. These days J is J, people's expectations are higher than ever and is very subjective to personal taste. I can find of things to complain/ moan even on TK, OS. Last month I had 4 QR longhaul, 2 CX to and from Asia and I do miss TG J serving on a few occasions. I don't like tray service unless is a sleeper flight and that's SQ Y.
Jul 10, 2016, 5:37 pm
#15
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
Yes, that is correct, slightly different plating but the same food. Pretty slack for a premium product. As many have pointed out though, the newer seats are great.