TG service deteriorating
Aug 19, 2016, 10:59 am
#76
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Aug 19, 2016, 11:55 am
#77
Join Date: Aug 2015
Location: London
Programs: Thai Royal Orchid Plus Gold, BA Silver, Alitalia Freccia Alata
Posts: 348
http://www.flyertalk.com/forum/british-airways-executive-club/1785732-fly-scrooge-economist-ouch.html#post27088724
Sooooo glad that TG serves my usual routes better than BA...
Aug 21, 2016, 1:07 am
#78
Join Date: Feb 2013
Posts: 302
I see on select routes TG stopped using carts in business class
Is the same valid for first class routes?
CDG - BKK // no cart
BKK - MUC // caviar, cheese/fruits and breakfast cereals served from cart
Always liked the cart going through cabin
Is the same valid for first class routes?
CDG - BKK // no cart
BKK - MUC // caviar, cheese/fruits and breakfast cereals served from cart
Always liked the cart going through cabin
Aug 21, 2016, 5:28 am
#79
Join Date: Jan 2008
Location: Pattaya
Programs: TG Platinum
Posts: 27
F BKK to LHR return, no carts in F
Aug 22, 2016, 3:37 am
#80
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
It's regarded as a service improvement and not as a deterioration, same as with LH and many others for almost one year.
But don't ask how it works - most crew don't like it and are unhappy (because they definitely do have (or better: would have) to walk much more than before..)
Aug 22, 2016, 7:49 am
#81
Join Date: Feb 2009
Posts: 425
No carts equals slow service..... first meal service can't start until all the drinks orders have been completed one at a time, meals take a very long time, again because of individual service, pax travelling together end up being served at different times, overworked cabin crew, chaos in the galleys (have you seen the number of post-it notes in the galleys during a meal service?), difficult for crew to keep track of where they are with each pax, me being woken with a hot towel, then the first sign of my breakfast 45 minutes later, food sometimes cooled down by the time it's served. Longer meal service means less crew rest time.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Aug 22, 2016, 11:25 am
#82
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,330
actually with the no cart service and the Samrap Thai and Western food choice, the range of available meals improved a lot. Service is a bit more slow and you might get an earlier wake up for breakfast. But the overall experience has improved if you do not have a crew, who screw it up or has a lack of response on the passengers wishes. It helps to communicate your wishes about food and various drinks upfront clearly to the FA!
I am sure that once the crews get more familiar and routine, service will get a bit faster as well
I am sure that once the crews get more familiar and routine, service will get a bit faster as well
Aug 22, 2016, 5:02 pm
#83
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
BKK FRA and CDG BKK in J in the last month, excellent crews both directions. Love the new product. Attentive and responsive crew, no waiting or early wake up. CDG BKK they managed to serve my breakfast after I woke up 45mins before landing. Such a contrast with the pretty awful BKK AKL service.
Aug 26, 2016, 2:44 am
#84
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
Flew MEL>BKK in J last week. Service (ground and air) was excellent. Food just OK, for dinner first course was good, second not so good. Breakfast was passable, but I don't generally eat too much on a flight so it didn't bother me. Croissants were delicious as was the fruit.
Bubbles was Veuve, wines were pretty good.
Bubbles was Veuve, wines were pretty good.
Aug 26, 2016, 11:04 am
#85
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
No carts equals slow service..... first meal service can't start until all the drinks orders have been completed one at a time, meals take a very long time, again because of individual service, pax travelling together end up being served at different times, overworked cabin crew, chaos in the galleys (have you seen the number of post-it notes in the galleys during a meal service?), difficult for crew to keep track of where they are with each pax, me being woken with a hot towel, then the first sign of my breakfast 45 minutes later, food sometimes cooled down by the time it's served. Longer meal service means less crew rest time.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Very curious how TG will deal with it - but it shouldn't really be a big problem in the small C-compartments on their B747s.
But I permit them (and myself) some more time to experiment with it and hope they will have got a certain routine and good experience when it comes to me to try it next in October/November
Aug 28, 2016, 8:29 am
#86
Join Date: May 2010
Location: UK & Phuket
Programs: TG Plat
Posts: 314
No carts equals slow service..... first meal service can't start until all the drinks orders have been completed one at a time, meals take a very long time, again because of individual service, pax travelling together end up being served at different times, overworked cabin crew, chaos in the galleys (have you seen the number of post-it notes in the galleys during a meal service?), difficult for crew to keep track of where they are with each pax, me being woken with a hot towel, then the first sign of my breakfast 45 minutes later, food sometimes cooled down by the time it's served. Longer meal service means less crew rest time.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Did I forget anything?
In my view, the aircraft galleys and the crew ratios were designed for a cart service. To try to make them work with an individual service is guaranteed to make life more difficult and give service issues. It works in First because of the better crew to pax ratio. That level of service cannot easily be transferred to Business class without more crew and galley space.
The crew try their best, but what they are being asked to do is impossible with the current set-up.
I keep reporting this and each time they appreciate my comments and pass them to the Management and unit concerned.
Another problem is that PAX can order breakfast or other meals at any time.
When I fly BKK - LHR, in order to avoid jet lag, I do not go to sleep until circa 3am Thai time so I am already adjusting half the time difference, I normally have no problem sleeping 7 hours. Now though this does not work: on my last flight a family near me decided to have breakfast at between 7 & 8am Thai time, so they are chattering away with the clanking of cutlery on plates, lights on and cabin crew walking up and down constantly, waking me up after a mere 4 hours sleep and preventing any further sleep.
I think I would be better off in economy which is what I will do if there is a repeat of this. Breakfast should not be available until 2 hours before landing.
Aug 28, 2016, 7:59 pm
#87
Join Date: Jul 2008
Programs: SQ KF *S, TG ROP *P
Posts: 178
Cabin service can be a hit and run,..... I was on TG407 in Y yesterday and looking around I saw the FA when all over the cabin asking G and P pax their meal choices, except he did not ask me even though I am P.
Did not bother as I was not hungry anyway. After take off they started serving the P & G pax, of course not me. When the meal cart came, I asked, why as P I was not given meal service priority?
This is not the first time, happened a couple of times already in J as well as Y....
Did not bother as I was not hungry anyway. After take off they started serving the P & G pax, of course not me. When the meal cart came, I asked, why as P I was not given meal service priority?
This is not the first time, happened a couple of times already in J as well as Y....
Aug 29, 2016, 12:45 am
#88
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,330
Cabin service can be a hit and run,..... I was on TG407 in Y yesterday and looking around I saw the FA when all over the cabin asking G and P pax their meal choices, except he did not ask me even though I am P.
Did not bother as I was not hungry anyway. After take off they started serving the P & G pax, of course not me. When the meal cart came, I asked, why as P I was not given meal service priority?
This is not the first time, happened a couple of times already in J as well as Y....
Did not bother as I was not hungry anyway. After take off they started serving the P & G pax, of course not me. When the meal cart came, I asked, why as P I was not given meal service priority?
This is not the first time, happened a couple of times already in J as well as Y....
Aug 29, 2016, 2:05 am
#89
Join Date: Jul 2008
Programs: SQ KF *S, TG ROP *P
Posts: 178
My miles are credited to TG, TG*P is printed on the BP...
Aug 29, 2016, 3:12 am
#90
Join Date: May 2015
Programs: TG Plat, AF Lifetime Plat , QR plat , SPG Lifetime Plat
Posts: 83