newshound

Hi,

Does anyone have a way to connect through to a real person at the contact center instead of negotiating the automated system? I am trying to change a Q fare ticket in Y.

In typical TG style, the new phone automation is incorrect so when I follow the instructions to change a reservation I am told that I have entered an invalid code and get booted back to the main menu.

I am based in HK and tried the local office here but they won't touch the reservation as the flights originate in BKK. After much pleading they finally agreed to send a telex to Bangkok (that tells you a lot about which century TG thinks it is operating in!) to see if they can provide the appropriate costs for a date switch but they aren't expecting a positive outcome.

Any hints or tips to work around this would be much appreciated.

(Buying a fully flex ticket would have been a good tip but of course but the new TG website is too limited to allow such a thing)

joy16

International routes
+66 2356 1111 ext.111 for ticket reservation
+66 2356 1111 ext.112 for ticket change <---- This should be number for your case.

Award Tickets
+66 2356 1111 ext.1311 for THAI flights (international routes)
+66 2356 1111 ext.1312 for Star Alliance flights
+66 2356 1111 ext.1313 for THAI and Thai smile flights (domestic routes)

Domestic routes
+66 2356 1111 ext.11 for ticket reservation
+66 2356 1111 ext.12 for ticket change

ROP (Automatic Message)
+66 2356 1111 ext. 132 for Password request
+66 2356 1111 ext. 133 for Mileage claims
+66 2356 1111 ext. 134 for Add award nominee
+66 2356 1111 ext. 135 for Hotel award redemption
+66 2356 1111 ext. 139 for contact ROP staff

Others (Automatic Message)
+66 2356 1111 ext. 1421 for Bangkok office working hour
+66 2356 1111 ext. 1422 for Baggage information
+66 2356 1111 ext. 1423 for lost luggage

newshound

Aha! Thanks - I misheard that as 912 rather than 112, which is bizarre because I have previously lived in Thailand for quite a while and usually have a good ear for Thai pronunciation. Its a shame they can't employ someone with English as a first language to narrate these systems.

Much appreciated.