Was 380 Dropped BKK-FRA?
#16
Join Date: May 2010
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It depends on whether they (1) were made aware of their rights, and (2) tried (and how hard). The fact is that, if you paid €4,000 for a one-way flight in F from FRA-BKK and were downgraded to J, you are entitled to a refund of €3,000, even having taken the flight in J. Sure, TG will throw up all sorts of ro.......s and delays, but usually a threat to pursue through the courts gets things settled in the end.
I reckon Thai will compensate fairly and ignore the punitive compensation crap from the EU bureaucrats. Anyone who thinks the EU can enforce crap like this on non EU companies ought to check out the tax paid by Google, Facebook et al in the EU.
#17
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In fact, TG's German homepage even takes you straight to a long section acknowledging their obligations under EC/261: http://www.thaiairways.com/de_DE/Ter.../AGB.page?#023
#18
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If you regularly follow this forum, you know how much TG respects the regulation
Also, as I understand it, the calculation of comp on an award ticket is very much an open question under the EU261 regime. If you have citation to legal authority as to how precisely how comp is calculated on an award downgrade, please do direct us to it. (And btw, "EU261" is a perfectly acceptable citation format. Many of the airlines and commentators use it.)
#19
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Actually, quite a few. Just sent one off to BA this morning (albeit that was for a 3:30 delay on a shorthaul flight, €400).
Whether or not you respect the regulation is not really the issue. I probably wouldn't bother filing a claim for the sake of a delay or anything under €400, but for 75% of the paid F price, yes I'd file a claim, and then sue their German company from the Amtsgericht Frankfurt. You can't really ignore those or dismiss them as bogus irritant filings.
Of course, it could be that this has never come up, since TG may have fully refunded the F price anyway and offered the affected pax a J price based on historical fares, and I suspect many/most would have been happy with that.
If it's an award ticket, I believe the current interpretation of the directive is to issue, in this case 75% of the miles used to purchase the ticket.
Whether or not you respect the regulation is not really the issue. I probably wouldn't bother filing a claim for the sake of a delay or anything under €400, but for 75% of the paid F price, yes I'd file a claim, and then sue their German company from the Amtsgericht Frankfurt. You can't really ignore those or dismiss them as bogus irritant filings.
Of course, it could be that this has never come up, since TG may have fully refunded the F price anyway and offered the affected pax a J price based on historical fares, and I suspect many/most would have been happy with that.
If it's an award ticket, I believe the current interpretation of the directive is to issue, in this case 75% of the miles used to purchase the ticket.
#20
Join Date: Oct 2007
Programs: AA Plat
Posts: 17
OK, I am seeking some advice. I fly this route 2-3 times a year and luckily have never had a change in class forced on me. Call me crazy but I actually like the First seat, service, and Thai food on the Thai A380. I am traveling in early June in paid first (not miles) from FRA - USM. As First has been zeroed out for months starting in mid May I guess there is going to be an aircraft change without first. I am US based, so should I email the London office to see if they have any idea about what is actually happening or just request a refund and book with SQ with unfortunately longer connection times. I tried calling Bangkok but got nowhere with the agent understanding.