Disgraceful sham by Thai on Melbourne route
May 9, 2014, 8:46 am
#1
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Disgraceful sham by Thai on Melbourne route
I flew in Royal Silk last week to Melbourne...nice flight, new 777 with the new flat seats but I was seriously angry when, having received the landing cards, and requested the e-Pass Fast track for Immigration, I was told ".... Oh sorry...no stock loaded...so very sorry....."
This is what happened to me four months on the exact same route, on the exact same flight......so I did not accept the "BS" being offered by the CSD....Khun Siththipunth and I demanded an explanation from him..he showed me the telex document which said "please explain to PAX no e-pass loaded in BKK"....so, as he said, "please...not my fault...." how typical is that?
Obviously, the cost to Thai to allow its Premium passengers use the e-pass lane in Australia is too high....so, like a "cheap charlie" airline, they produce some crap, time and time again, about "no stock"...hoping the passengers will just accept it like dumb sheep and not query this
Twice in a row is too much...I am switching to Qantas on this route....it took 56 minutes to clear Immigration while the SQ customers waltzed through in the e-pass lane....
Thai..you had better cop on to yourselves...idiots!!!
This is what happened to me four months on the exact same route, on the exact same flight......so I did not accept the "BS" being offered by the CSD....Khun Siththipunth and I demanded an explanation from him..he showed me the telex document which said "please explain to PAX no e-pass loaded in BKK"....so, as he said, "please...not my fault...." how typical is that?
Obviously, the cost to Thai to allow its Premium passengers use the e-pass lane in Australia is too high....so, like a "cheap charlie" airline, they produce some crap, time and time again, about "no stock"...hoping the passengers will just accept it like dumb sheep and not query this
Twice in a row is too much...I am switching to Qantas on this route....it took 56 minutes to clear Immigration while the SQ customers waltzed through in the e-pass lane....
Thai..you had better cop on to yourselves...idiots!!!
May 9, 2014, 9:51 am
#3
Join Date: Mar 2008
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Qantas do not fly the route, but if you do insist on using them I do hope you enjoy the very old angled lie flats to Sydney and the additional 4 hours transit to get to Melbourne.
May 9, 2014, 10:14 am
#4
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I flew in Royal Silk last week to Melbourne...nice flight, new 777 with the new flat seats but I was seriously angry when, having received the landing cards, and requested the e-Pass Fast track for Immigration, I was told ".... Oh sorry...no stock loaded...so very sorry....."
This is what happened to me four months on the exact same route, on the exact same flight......so I did not accept the "BS" being offered by the CSD....Khun Siththipunth and I demanded an explanation from him..he showed me the telex document which said "please explain to PAX no e-pass loaded in BKK"....so, as he said, "please...not my fault...." how typical is that?
Obviously, the cost to Thai to allow its Premium passengers use the e-pass lane in Australia is too high....so, like a "cheap charlie" airline, they produce some crap, time and time again, about "no stock"...hoping the passengers will just accept it like dumb sheep and not query this
Twice in a row is too much...I am switching to Qantas on this route....it took 56 minutes to clear Immigration while the SQ customers waltzed through in the e-pass lane....
Thai..you had better cop on to yourselves...idiots!!!
This is what happened to me four months on the exact same route, on the exact same flight......so I did not accept the "BS" being offered by the CSD....Khun Siththipunth and I demanded an explanation from him..he showed me the telex document which said "please explain to PAX no e-pass loaded in BKK"....so, as he said, "please...not my fault...." how typical is that?
Obviously, the cost to Thai to allow its Premium passengers use the e-pass lane in Australia is too high....so, like a "cheap charlie" airline, they produce some crap, time and time again, about "no stock"...hoping the passengers will just accept it like dumb sheep and not query this
Twice in a row is too much...I am switching to Qantas on this route....it took 56 minutes to clear Immigration while the SQ customers waltzed through in the e-pass lane....
Thai..you had better cop on to yourselves...idiots!!!
May 9, 2014, 12:00 pm
#5
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LH typically won't pay for priority security or immigration for its premium cabin passengers.
Does this make LH "idiots" too?
Does this make LH "idiots" too?
May 9, 2014, 3:33 pm
#6
Join Date: Jul 2011
Location: Melbourne
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Posts: 1,069
Disgraceful sham by Thai on Melbourne route
Interesting, I have always got the passes and so have others very recently. 2 flights is not enough data points unfortunately. You will find the Qantas route longer and less comfortable and with less flight options.
May 9, 2014, 9:25 pm
#7
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flew in march on TG to Melbourne (unfortunately in old 777) and got e-pass; those without e-passes did not have to wait much longer and at baggage claim, everybody was back together and had to wait for luggage...
at least you got the new flat seat 777-300ER...be happy!
at least you got the new flat seat 777-300ER...be happy!
May 10, 2014, 1:34 am
#8
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+1 
+1
+1
May 10, 2014, 3:50 am
#10
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airlines pay for all extra services that are provided to their premium passengers such as lounge access at contract lounges or lounges of other airlines, fast track, escort services etc.
May 13, 2014, 1:09 am
#11
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Considering the premium lane requires you to be a business or first passenger (or diplomatic passport, or APEC) why not just go there and show your boarding pass?
I have done this when the mentioned pass was not available and was never turned away.
I have done this when the mentioned pass was not available and was never turned away.
May 13, 2014, 4:12 am
#12
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For example in BKK at the special Premium Lane I was rejected not having a Premium Lane Pass (TG does not give anymore) and had to go to the special TG Premium Lane
May 13, 2014, 7:22 am
#13
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I normally go either to East or West customs clearance and take the lane which is furthest to the right. With boarding pass, have not had any issues.
Maybe I have been lucky.
May 13, 2014, 9:30 am
#14
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May 13, 2014, 10:34 am
#15
Join Date: Jan 2001
Posts: 299
TG465 into MEL on May 6 - got the priority pass.
Even if I didn't, I wouldn't spit the dummy though. Of more concern was that my wife's seat was broken, and she had to move. To another seat where the (non-flat) footrest would not stay up properly.
Neither of us had working mains power.
Further oddity - no Thai meals on the menu, but we did OK by pre-ordering.
Even if I didn't, I wouldn't spit the dummy though. Of more concern was that my wife's seat was broken, and she had to move. To another seat where the (non-flat) footrest would not stay up properly.
Neither of us had working mains power.
Further oddity - no Thai meals on the menu, but we did OK by pre-ordering.