Blocked seats in Swiss First
Sep 7, 2013, 3:10 pm
#1
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Blocked seats in Swiss First
I'm flying Swiss First in a few months. On expertflyer.com, the seat map shows 7 empty seats in first class cabin (only 1A is taken).
Nevertheless, the other window seats seem to be blocked somehow (a blue cross in expertflyer). I called Swiss International Air Lines and the operator told me that these seats are blocked "for infants and for security personnel"
Was the swiss lady on the phone lying to me and are these seats reserved for HON Circle members oder other VIPs? Whats the problem there?
An answer from the official Swiss lurker would be much appreciated.
Nevertheless, the other window seats seem to be blocked somehow (a blue cross in expertflyer). I called Swiss International Air Lines and the operator told me that these seats are blocked "for infants and for security personnel"
Was the swiss lady on the phone lying to me and are these seats reserved for HON Circle members oder other VIPs? Whats the problem there?
An answer from the official Swiss lurker would be much appreciated.
Sep 7, 2013, 3:15 pm
#2
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
I'm flying Swiss First in a few months. On expertflyer.com, the seat map shows 7 empty seats in first class cabin (only 1A is taken).
Nevertheless, the other window seats seem to be blocked somehow (a blue cross in expertflyer). I called Swiss International Air Lines and the operator told me that these seats are blocked "for infants and for security personnel"
Was the swiss lady on the phone lying to me and are these seats reserved for HON Circle members oder other VIPs? Whats the problem there?
An answer from the official Swiss lurker would be much appreciated.
Nevertheless, the other window seats seem to be blocked somehow (a blue cross in expertflyer). I called Swiss International Air Lines and the operator told me that these seats are blocked "for infants and for security personnel"
Was the swiss lady on the phone lying to me and are these seats reserved for HON Circle members oder other VIPs? Whats the problem there?
An answer from the official Swiss lurker would be much appreciated.
Sep 7, 2013, 3:26 pm
#3
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
I asked her specifically if these seats are blocked for elites. She denied it. Why do they lie to their customers, especially if it is so obvious...?
Sep 7, 2013, 3:49 pm
#4
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Sep 7, 2013, 4:40 pm
#5
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Sep 7, 2013, 7:58 pm
#6
Join Date: Jul 2010
Posts: 80
Lol another I am not happy with tread...
A bit of research from your side would have yielded many answers...
http://www.flyertalk.com/forum/swiss...a-2k-lx-f.html
You might be able to get a single seat .....
A bit of research from your side would have yielded many answers...
http://www.flyertalk.com/forum/swiss...a-2k-lx-f.html
You might be able to get a single seat .....
Sep 8, 2013, 4:27 am
#8
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Lol another I am not happy with tread...
A bit of research from your side would have yielded many answers...
http://www.flyertalk.com/forum/swiss...a-2k-lx-f.html
You might be able to get a single seat .....
A bit of research from your side would have yielded many answers...
http://www.flyertalk.com/forum/swiss...a-2k-lx-f.html
You might be able to get a single seat .....
Sep 8, 2013, 11:24 am
#9
Join Date: Mar 2012
Location: GVA-SIN-CDG-ICN
Programs: LX/LH SENATOR AF/KL FLYING BLUE GOLD
Posts: 82
Sep 8, 2013, 11:46 am
#10
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
Sep 8, 2013, 5:51 pm
#11
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,324
Which flight they will be on is not determined as far out as you can book seats, so it is indeed possible that seats may be kept empty until it is clear if marshalls will require to be on that specific flight, in this specific cabin.
But since you seem convinced that you have been lied to by Swiss, it seems futile to belabor the point.
Sep 9, 2013, 12:33 am
#12
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
It is official now. I called LX again and insisted to talk to the supervisor (who is only on duty after 8AM local time in Zurich on Mondays (!?)). He apologized for the "wrong information" and booked seat 2A for me. There is no "air marshal" or something like this in these seats, they are just blocked for elites and revenue customers, like SleepOverGreenland said. However seats 1A and 1K seem to be real "facility seats" which can be given to people with infants even if they are pre-reserved by others. Thats why I choose 2A instead of 1K.
So here is my advice for everyone with the same problem: insist!
So here is my advice for everyone with the same problem: insist!
Sep 9, 2013, 12:41 am
#13
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
It is official now. I called LX again and insisted to talk to the supervisor (who is only on duty after 8AM local time in Zurich on Mondays (!?)). He apologized for the "wrong information" and booked seat 2A for me. There is no "air marshal" or something like this in these seats, they are just blocked for elites and revenue customers, like SleepOverGreenland said. However seats 1A and 1K seem to be real "facility seats" which can be given to people with infants even if they are pre-reserved by others. Thats why I choose 2A instead of 1K.
So here is my advice for everyone with the same problem: insist!
So here is my advice for everyone with the same problem: insist!
Sep 9, 2013, 1:01 am
#14
Join Date: Mar 2012
Location: GVA-SIN-CDG-ICN
Programs: LX/LH SENATOR AF/KL FLYING BLUE GOLD
Posts: 82
Sep 9, 2013, 1:06 am
#15
Original Poster
Join Date: Apr 2013
Programs: LH 1*SEN
Posts: 450
2A and 2K tend to be used as facility seats so if you get bumped out you will know why. Seriously all the seats in F are the same- you will get one you want- there are only 2 rows anyway so the splitting of hairs as this thread talks about is if you are in row 1 or row 2.