Can't get previous stay receipt online?? Seriously?
Jul 18, 2014, 11:35 am
#61
Join Date: Jul 2014
Posts: 3
I am so glad to find this thread and others who are as frustrated. This is unbelievable that Starwood does not allow online retrieval of receipts. Frankly, I don't care if they are one or 1000 entities - Not my problem. I have been playing phone tag all morning with the Hotel's accounting department trying to get a receipt which should have been emailed at checkout. It just makes no sense, since I am sure their staff spend a fair bit of time dealing with such guests and manually emailing receipts.
Oct 2, 2014, 1:59 pm
#62
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
I recently switched over to SPG and am amazed that this is actually an issue in 2014. Its mind blowing that they can't provide digital copy of a receipt online via your SPG account.
I tweeted to SPG and they said they could send me a copy if I provide them my information. I guess this would be the next easiest way to request a receipt.
I hope someday they will be able to provide receipts on SPG.com.
I tweeted to SPG and they said they could send me a copy if I provide them my information. I guess this would be the next easiest way to request a receipt.
I hope someday they will be able to provide receipts on SPG.com.
Oct 2, 2014, 10:38 pm
#63
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Its hard to believe in 2014 that this service is not offered by Starwood.
I am still peeved that every single time I stay at a property I need to email them to remove all down/feather products from my room. From the first time I stayed at a Ritz Carlton that notation is never forgotten. How hard is it to embed these things into your profile and more importantly how hard is it for the property to actually read these notations?
I am still peeved that every single time I stay at a property I need to email them to remove all down/feather products from my room. From the first time I stayed at a Ritz Carlton that notation is never forgotten. How hard is it to embed these things into your profile and more importantly how hard is it for the property to actually read these notations?
Oct 3, 2014, 5:02 am
#64
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I recently switched over to SPG and am amazed that this is actually an issue in 2014. Its mind blowing that they can't provide digital copy of a receipt online via your SPG account.
I tweeted to SPG and they said they could send me a copy if I provide them my information. I guess this would be the next easiest way to request a receipt.
I hope someday they will be able to provide receipts on SPG.com.
I tweeted to SPG and they said they could send me a copy if I provide them my information. I guess this would be the next easiest way to request a receipt.
I hope someday they will be able to provide receipts on SPG.com.
This is not efficient as Hilton, but that is what you have from SPG/Starwood.
Oct 3, 2014, 10:51 am
#65
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Oct 3, 2014, 11:23 am
#66
Join Date: Dec 2012
Location: Dallas, TX
Programs: SPG Plat 100, Marriott Plat
Posts: 267
Oct 16, 2014, 7:43 am
#67
Join Date: Apr 2014
Location: California
Posts: 61
Amazing that all hotels don't offer instant replacement receipts online, via mobile and email. In this day and age - if you're not digital - you're not serving the customer.
Jun 30, 2015, 2:11 pm
#68
Join Date: Jul 2014
Posts: 21
Even though this post is sadly 7 years old... it is incredibly relevant today. How in the world is it possible that this is still not happening? Does anyone know if this is in the works?
Jun 30, 2015, 2:23 pm
#69
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474
I just completed a three night stay at the Westin O'Hare and I did not receive a receipt under the door or via email. I had to ask the FD clerk, which was slightly annoying. I should not have to ask for a receipt/invoice after a hotel stay.
Jun 30, 2015, 3:33 pm
#70
Join Date: Jul 2013
Posts: 75
It is beyond me how a hotel company, who relies on corporate/business travelers (folks who require receipts) for a large chunk of revenue, still does not offer the ability for guests to retrieve a folio/bill online. As previously mentioned, it shouldn't matter how many different "entities" or different owners there are.
Jul 1, 2015, 11:33 am
#71
Join Date: Jan 2015
Location: NYC
Programs: DL GM, RIP SPG
Posts: 69
Chiming in just to bump this thread. Marriott's points program may be completely worthless, but their website functionality with regard to retrieving folios absolutely smokes SPG.
Jul 1, 2015, 1:47 pm
#72
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Ugh. This is probably the most annoying thing about staying at a SPG property while traveling for work.
Jul 4, 2015, 8:22 am
#73
Join Date: Apr 2013
Posts: 275
Yes this is annoying as well for business travelers. For Hilton and Marriotts I simply forward the auto generated receipt to our expense system and it's available. With Starwood I have to ask for it at check out or if I forget/in a rush I have to file a request for it later here - https://www.starwoodhotels.com/prefe...act/index.html
How hard is it to auto generate a receipt?
How hard is it to auto generate a receipt?
Jul 4, 2015, 8:44 am
#74
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Yes this is annoying as well for business travelers. For Hilton and Marriotts I simply forward the auto generated receipt to our expense system and it's available. With Starwood I have to ask for it at check out or if I forget/in a rush I have to file a request for it later here - https://www.starwoodhotels.com/prefe...act/index.html
How hard is it to auto generate a receipt?
How hard is it to auto generate a receipt?
Jul 4, 2015, 10:56 am
#75
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
it was pathetic that in 2008, when this thread was started, the spg website couldn't provide this most basic of functionality and here we are 7 years later and still nothing. So much fail.