Sheraton Hacienda del Mar, Cabo San Lucas, Mexico [Master Thread]
Jan 16, 2015, 2:44 pm
#106
Join Date: Dec 2011
Location: Orange County, CA
Programs: SPG Gold
Posts: 54
Stayed here last week. The hotel was full so I was given the standard room (first time this ever happened). They gave me a room right on top of the reception, I had difficulty sleeping at night because of the music from the reception. I switched the next day to another room but still the noise was unbelievable, I was hearing everything in the middle of the night from the next room, and I mean everything.
The breakfast was good. Upgradable to the full buffet for $12.5 each. The stay was fine but the rooms are really horrible in terms of noise. I couldn't get one night of sleep without having something waking me up.
The breakfast was good. Upgradable to the full buffet for $12.5 each. The stay was fine but the rooms are really horrible in terms of noise. I couldn't get one night of sleep without having something waking me up.
Can you comment on the condition of the hotel and the area post-hurricane? Thank you.
Jan 16, 2015, 3:47 pm
#108
Join Date: Sep 2010
Location: SAN
Programs: DL Diamond 1MM, AS MVP, SW ALP and CP, b6 Mosaic, UA Silver, Hyatt Glob, Marriott LT Gold
Posts: 223
There was a little construction on the beach bar and there were a few missing pieces of roofing and decoration here and there, but nothing like what some of the other resorts went through. I wouldn't let hurricane-related reasons stop you from booking here.
May 7, 2015, 5:54 pm
#109
Join Date: Aug 2011
Location: PHX
Programs: Southwest A+ & CP, SPG Plat, HHonors Gold, Choice Gold, UA, US Air, Hertz, National
Posts: 54
Anyone know the difference between the Sheraton and the similarly named Hacienda del Mar Vacation Club? They share the same address, is the latter subleased to a non-SPG company? Same address, similar name would suggest they are the same property or at least connected somehow, but the non-SPG option is several hundred dollars cheaper.
May 29, 2015, 7:54 am
#111
Join Date: Oct 2012
Posts: 771
Anyone know the difference between the Sheraton and the similarly named Hacienda del Mar Vacation Club? They share the same address, is the latter subleased to a non-SPG company? Same address, similar name would suggest they are the same property or at least connected somehow, but the non-SPG option is several hundred dollars cheaper.
Jul 4, 2015, 6:01 pm
#112
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
Just checked in and not a great start. SNA cleared last week but was told no Suites available at check-in even though I checked spg.com that suites are available later. They promised to upgrade tomorrow.
Sent an email to spgassist on twitter who promised to look into it. We'll see what happens..
Sent an email to spgassist on twitter who promised to look into it. We'll see what happens..
Jul 4, 2015, 6:32 pm
#113
Join Date: Mar 2012
Location: Los Angeles
Posts: 50
Just checked in and not a great start. SNA cleared last week but was told no Suites available at check-in even though I checked spg.com that suites are available later. They promised to upgrade tomorrow.
Sent an email to spgassist on twitter who promised to look into it. We'll see what happens..
Sent an email to spgassist on twitter who promised to look into it. We'll see what happens..
Jul 5, 2015, 4:32 pm
#114
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
So I've finally receive the upgrade to a suite (rather nice Virreyes Suites) but not before again much frustration. My 1 year old son got woken up during his nap by housekeeping who wanted to clean the room and was under the impression that we already left the room. I tried to get keys to the suite and was told they would send keys and the bellmen in 5-10 minutes to help to move. They didn't show up after 30 minutes and only after I made a scene at the front desk did they immediately gave me the keys. My kid as hungry at this point and we should not be made waiting at this point.
This is a hotel I'm definitely not returning. I understand mistakes can happen, etc but the lack of service recovery is just appalling. No one from the resort has approached us trying to make it right, etc.
I've been in contact with SPGassist on twitter and trying to get back my SNAs.
This is a hotel I'm definitely not returning. I understand mistakes can happen, etc but the lack of service recovery is just appalling. No one from the resort has approached us trying to make it right, etc.
I've been in contact with SPGassist on twitter and trying to get back my SNAs.
Nov 19, 2015, 12:02 pm
#115
Join Date: Mar 2011
Posts: 189
I just returned from a weekend stay at this property. Everything was great and pretty much as expected but I was really unhappy about the water bottles pushed on us at the front desk. The FDC said "we are a green hotel and will not be replacing water bottles in the rooms and instead have an on property water filtration system you can use with these bottles for which we charge $5". The part I missed was "$5/day". It's not like $30 is going to break me, but when I see maid carts with cases of bottled water sitting idle in the hallway I feel like a sucker.
Jan 27, 2016, 3:18 pm
#116
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
I will be staying here for xmas 2016 on points. Seems like a good redemption. I only have gold status with SPG. How much is the breakfast buffet? Is the spread good?
There are some very good pictures of this resort on oyster.com
http://www.oyster.com/los-cabos/hote...resort/photos/
There are some very good pictures of this resort on oyster.com
http://www.oyster.com/los-cabos/hote...resort/photos/
Jan 27, 2016, 3:29 pm
#118
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
I hope they don't have a compulsory upcharge for an NYE event
Feb 3, 2016, 4:05 pm
#119
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
Mar 7, 2016, 10:26 am
#120
Join Date: Nov 2004
Location: YYZ
Programs: AC E50K-MM, IHG Gold, Marriott Plat
Posts: 25
Didn't see any comments about the 4% Service Charge, which they state applies to points nights also. The rate description on the website mentions:
Room rate excludes the following:
4% Service Char: USD $2.76
But my email confirmation (for a point reservation) just says 4%, and not 4% of what. And if you get Plat or SNA upgraded to a suite, does the 4% of something become 4% of something much bigger?
Resort Charge Policy
There is a mandatory daily service charge of 4% per room per night. The service charge includes two complimentary bottles of water, maid gratuity, one in-room bag of regular and decaf coffee, and complimentary access to the gym each day. This charge also applies to free nights unless otherwise specified.
Room rate excludes the following:
4% Service Char: USD $2.76
But my email confirmation (for a point reservation) just says 4%, and not 4% of what. And if you get Plat or SNA upgraded to a suite, does the 4% of something become 4% of something much bigger?
Resort Charge Policy
There is a mandatory daily service charge of 4% per room per night. The service charge includes two complimentary bottles of water, maid gratuity, one in-room bag of regular and decaf coffee, and complimentary access to the gym each day. This charge also applies to free nights unless otherwise specified.