May 12, 2017, 6:02 am
Last edit by: SkiAdcock
If you want points for events spend at SPG properties, you need:
a) to hold event at participating property
b) have signed an 'event eligible agreement' - which is a separate document than the event contract
c) provide your SPG# on the EEA
a) to hold event at participating property
b) have signed an 'event eligible agreement' - which is a separate document than the event contract
c) provide your SPG# on the EEA
No starpoints earned on my wedding...
May 11, 2017, 8:31 pm
#31
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Regarding one or two contracts, it can simply be added to the regular contract. It should be very clear what the number of points will be per eligible dollar spent, and what an eligible dollar is.
When you are signing a contract never assume anything, especially anything that is verbal.
When you are signing a contract never assume anything, especially anything that is verbal.
May 11, 2017, 8:54 pm
#32
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
In my experience, the "points for events" agreement is a separate document that gets added to the event contract. It stipulates the points calculations and has space for the members name and SPG #. I've never had to request it in the US; it pretty much is automatically added. However, the practice may be different overseas.
May 11, 2017, 9:04 pm
#33
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
In my experience, the "points for events" agreement is a separate document that gets added to the event contract. It stipulates the points calculations and has space for the members name and SPG #. I've never had to request it in the US; it pretty much is automatically added. However, the practice may be different overseas.
May 12, 2017, 6:00 am
#34
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
In my experience, the "points for events" agreement is a separate document that gets added to the event contract. It stipulates the points calculations and has space for the members name and SPG #. I've never had to request it in the US; it pretty much is automatically added. However, the practice may be different overseas.
So it sounds like it's common in the US. Wonder if it's not as common overseas, or the banquet rep didn't know about the EEA & therefore didn't provide it to the OP. It might be just me, but I expect SPG employees to provide all documents if I'm holding an event. So this is an expensive lesson for the OP, but what steps will be taken to educate the banquet rep (especially since she doesn't think SPG provides points worldwide for weddings).
Also, putting aside the points earned via the event document, shouldn't the OP have gotten points for the spend since he put it on his SPG Amex?
Cheers.
May 12, 2017, 9:53 am
#35
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
And how does the banquet rep get educated? Is that something you would reach out to the property to do, or have another department do it?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
May 12, 2017, 10:01 am
#36
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
In my mind, there is no resolution if the OP did not have an "Eligible Event Agreement" in place other than the OP perhaps contacting the hotel's sales office manager and asking for a gesture of good will.
If the OP can provide us with a date and time this conversation took place and name the person to whom they spoke, we can ask the sales manager to look into it. Other than this, if the OP calls the sales manager and asks for a gesture of good will, then the OP can mention this to that person, who I am sure wouldn't mind looking into it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
If the OP can provide us with a date and time this conversation took place and name the person to whom they spoke, we can ask the sales manager to look into it. Other than this, if the OP calls the sales manager and asks for a gesture of good will, then the OP can mention this to that person, who I am sure wouldn't mind looking into it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Cheers.