SPG App showed nice room upgrade - downgraded at Check-In
Sep 25, 2016, 3:02 am
#46
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Some properties still manage - I was amazed that Westin Abu Dhabi upgraded me to a Junior Suite within 15 minutes of making my booking at 8pm for arrival on the same evening ^^
Sep 25, 2016, 1:30 pm
#48
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
It has happened to me on multiple occasions. I was disappointed the first time until I figured out that it is based on availability at check in. Que sera.
Sep 25, 2016, 9:35 pm
#49
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
I suspect many FDCs have never been in one of their rooms and to believe their claim "this is a great room" may not be true. I was once told the room was a single king bed, when I got to the room it was two queens. The FDC even tried to deny my claim as I stood between the two beds! The screen is not always correct, be it at the front desk, your PC, or your cellphone.
Sep 26, 2016, 9:55 am
#50
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Join Date: Nov 2003
Location: South Florida
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All that eliminates is the need to "prove" you are seeing what you see. If the computer has the room coded wrong you will still have to go back to the front desk to get a new room.
Sep 26, 2016, 8:31 pm
#51
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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I'm generally escorted to my room at independent luxury hotels. For Starwood, it's happened at the W Hong Kong although I'm having a tough time remembering any other recent examples. Atlanta StR did it further back, maybe about six years ago.
Sep 28, 2016, 2:39 am
#52
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
StR Shenzhen did it for me, but that's it
Sep 28, 2016, 5:54 am
#53
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Sep 28, 2016, 10:10 am
#54
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
I know a few people have chimed in, I have also only seen this at St Regis (though it was the Butler and not the front desk clerk). I don't think it is to eliminate problems but to show commitment to service.
Sep 28, 2016, 3:14 pm
#55
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
In the past 15 years it has only happened to me at two properties: St Regis NYC (always) and Hyatt Regency Grand Cypress (once when upgraded to owner's suite).
Sep 28, 2016, 3:43 pm
#56
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