Sleep on the Floor - NO!
Mar 29, 2015, 11:03 pm
#16
In memoriam
Join Date: Mar 2000
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I agree - not sure that 90 minutes is really that long for you to have gotten what you wanted.
Mar 30, 2015, 9:10 am
#17
Join Date: Jul 2012
Posts: 233
90 minutes isn't bad if the hotel was indeed full.
Trying to book online, it doesn't seem to ask for the kids ages. Were they provided?
Also what type of bedding was in a big room? I haven't been able to find that online.
Trying to book online, it doesn't seem to ask for the kids ages. Were they provided?
Also what type of bedding was in a big room? I haven't been able to find that online.
Mar 30, 2015, 11:45 am
#18
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Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
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Thoughts -
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
Mike
Mar 30, 2015, 7:30 pm
#19
Join Date: Sep 2013
Location: SFO/DTW
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Thoughts -
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
The SPG properties here tend to be packed by tour buses (at least from my observations) when I drive by them.
Mar 31, 2015, 10:01 am
#21
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OP hasn't confirmed this was a paid booking. If this was an award booking it was for two people and 'run of house' room type.
Mar 31, 2015, 8:02 pm
#22
Join Date: Feb 2013
Programs: Marriott Titanium, National EE
Posts: 538
I once saw a group of 15 entering a room down the corridor. I was a bit upset, because I thought I got the best suite (pls don't hate me).
I went inside my room, happy to see a pretty big suite and turned around for the floor plan. The room they entered was a 42sqm non-connecting standard room. My friend and I just stood at the door frowning for a minute.
Guess reasonable is a very subjective idea and yes, this was in China lol.
I went inside my room, happy to see a pretty big suite and turned around for the floor plan. The room they entered was a 42sqm non-connecting standard room. My friend and I just stood at the door frowning for a minute.
Guess reasonable is a very subjective idea and yes, this was in China lol.
Mar 31, 2015, 11:30 pm
#23
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Thoughts -
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
We reserved a room for my wife and 3 kids (king bed plus double sleeper sofa) at the Sheraton Pleasanton. She arrived today and was told that they don't have the room with the sleeper sofa (they are at 100% occupancy) and will give her a big room with a roll-a-way bed. Their solution - they will give sheets and one of them can sleep on the floor.
Not too happy. Waiting for them to come back with a better solution.
"Sleep on the floor..." that's a first.
Apr 3, 2015, 3:20 pm
#24
Join Date: May 2005
Location: CLE
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Posts: 476
Quote:
Originally Posted by jsm
It was 4 people, which is reasonable for a room and what was reserved.
The whole process took about 90 minutes to resolve - too long in my opinion. Should have never happened.
It's hard to kick out people already ensconced in rooms if they unexpectedly extend their stays.
A little frustrating, yes, but not really a huge deal. I'd say the property recovered OK in the end.
Originally Posted by jsm
It was 4 people, which is reasonable for a room and what was reserved.
The whole process took about 90 minutes to resolve - too long in my opinion. Should have never happened.
It's hard to kick out people already ensconced in rooms if they unexpectedly extend their stays.
A little frustrating, yes, but not really a huge deal. I'd say the property recovered OK in the end.
Apr 20, 2015, 2:13 pm
#25
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 825
Agree that OP needs to specify award v revenue stay. Where this gets tricky is that the bed guarantee (at least my understanding) is King v 2 Queen/Doubles.
The category of room shouldn't change for an Award Type. I've complained about being moved to an accessible room on a revenue stay (hate the water build-up in the bathrooms because of the roll-in shower) and received points. OP should file a Corporate Customer Service complaint, assuming his party tried to check in after the specified check-in time.
The category of room shouldn't change for an Award Type. I've complained about being moved to an accessible room on a revenue stay (hate the water build-up in the bathrooms because of the roll-in shower) and received points. OP should file a Corporate Customer Service complaint, assuming his party tried to check in after the specified check-in time.
Apr 20, 2015, 7:05 pm
#26
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